Moss Healthcare Harrogate

18/11/2025

Phone System Issues - 18th November

Moss Healthcare are aware that we have issues with our phone system. This is a national IT issue due to a system called Cloudflare that supports the operation of our phones.

We are closely monitoring the situation and believe that we will get intermittent functionality back across the afternoon.

Patients can still submit a patient "contact us on line" form from the home page of the Moss Healthcare web site.

In the meantime we apologise for any inconvenience.

12/11/2025

Congratulations to Sheila Pantin, one of Moss Healthcare’s long-term patients who has just turned 102 and been awarded Freedom of the Town of Harrogate.

Many congratulations to Sheila!

Photo: Racheal- Fawcett Photography used with permission.

05/11/2025

Reminder to our patients that the practice will be offering a reduced service from 12.00, midday on Thursday 6th November to enable staff to attend some important area wide staff training with the other local GP practices.

Please see below for the impact that this may have on the timing of prescription requests.

The practice will reopen as usual at 8am on Friday 7th November.

04/11/2025

Covid & Flu Vaccinations

We have now completed our 3 main Saturday flu & covid clinics.

If you have missed your vaccination appointment or have not yet booked then please contact our reception team on 01423 560261 to book a suitable appointment.

If you have had received them elsewhere then please also let us know so we can ensure your medical record is updated accordingly.

29/10/2025

Please can patients note that the practice will be offering a reduced service from 12.00, midday on Thursday 6th November to enable staff to attend some important area wide staff training with the other local GP practices.

Please see below for the impact that this may have on the timing of prescription requests.

The practice will reopen as usual at 8am on Friday 7th November.

10/10/2025

Thank you from Yorkshire Air Ambulance: Flu clinic fundraising

On Saturday 4th October we held our 1st Saturday Flu/ Covid vaccination clinic. During this time Yorkshire Air Ambulance were in our reception area with volunteers collecting on their behalf.

We are pleased to advise that, due to the generosity of you, our Moss Patients, that they raised £205.99, which is apparently the highest amount that they have ever raised at a flu clinic!

So thank you, on their behalf to you, our patients for your generosity.

30/09/2025

Phone Line Closure for important Staff training: Wednesday 1st October.

We would like to advise patients that our phone lines will be temporarily closed for important Reception Team training between 14.00 to 15.00 on Wednesday 1st October.

Our front desk will still be covered and there will be instructions on the phone line for any urgent calls should the practice need to be contacted during the phone line closure.

Thank you for your support and understanding

17/09/2025

Major System Issues: Weds 17th Sept (Update of 10.45am)

We apologise to all our patients but, today Wednesday 17th September, we have experienced some major system issues which have effected all GP practices across the area. Whilst these issues now seem to be resolved the practice is currently working through a backlog of patient queries, therefore we apologise for any ongoing delay or impact this may have on our patients.

17/09/2025

Major System Issues: Weds 17th Sept.

We apologise to all our patients but there are major system issues effecting all GP practices across our area. The practice currently has no access to our patient care system or the internet. We are working with our technology partners to try to fix this issue as a mater of urgency.

In the meantime we advise patients to contact NHS 111 should they have a medical need or to call 999 if they have a medical emergency. Again we apologise for any inconvenience.

05/09/2025

Your local NHS spends millions each year on unused repeat prescriptions.

By checking your supplies before reordering, you can help reduce waste and stay well.

Unused medicines can expire and may not work properly.

Only order what you need

Stay well, stay safe, stay green.

Learn more at:

Did you know the NHS in Humber and North Yorkshire spends £332 million every year on medicines? A huge £265 million of that goes on repeat prescriptions.

03/09/2025

Phone Line Closure for important Staff training: Wednesday 3rd September.

We would like to advise patients that our phone lines will be temporarily closed for important Reception Team training between 14.00 to 15.00 on Wednesday 3rd September.

Our front desk will still be covered and there will be instructions on the phone line for any urgent calls should the practice need to be contacted during the phone line closure.

Thank you for your support and understanding

02/09/2025

Did you know your local NHS spends over £330 million on medicines every year?

A big chunk of that, £26 million is wasted on unused repeat prescriptions.
Before you reorder your medicines, check what you've already got and only order if you're running low — you can always get more when you need it. You’ll be helping your local NHS, keeping your home safer, and protecting the environment.

Only order what you need

Stay well, stay safe, stay green.

Learn more at:

Did you know the NHS in Humber and North Yorkshire spends £332 million every year on medicines? A huge £265 million of that goes on repeat prescriptions.