Moss Healthcare Harrogate

28/07/2025

Phone Line Closures for important Staff training: Thursday 7th August.

We would like to advise patients that our phone lines will be temporarily closed for important Reception Team training between 14.00 to 15.00 on Thursday 7th August.

Our front desk will still be covered and there will be instructions on the phone line for any urgent calls should the practice need to be contacted during the phone line closure.

Thank you for your support and understanding

26/06/2025

Prescribing of Weight loss drugs.

Please can patients note that the current position of our local area commissioners, the Humber & North Yorkshire Integrated Care Board (ICB) is that Mounjaro, Wegovy, and other similar weight loss drugs must not be prescribed for weight loss in Primary Care (via your GP).

The ICB is currently considering commissioning a new Local Enhanced Service (LES) for this purpose, after which Primary Care may be able to offer an appropriate drug, with supporting advice. However even then, it is likely that the drug will only initially be made available to patients with a BMI over 40 and 4 weight related comorbidities.

As this new LES has not yet been commissioned, the practice needs to follow the current advice from our commissioners (ICB) which means that we cannot prescribe these types of drug for weight loss, despite what information may be in circulation in the media.

18/06/2025

Cervical cancer is the most common form of cancer in women under 35 with two women in the UK per day dying from the disease. Regular cervical screening appointments can prevent up to 75% of instances of cervical cancer, saving 5000 lives per year.

Cervical Screening (which used to be called a smear test) is a free NHS health test that is offered to women and all people with a cervix between the ages of 25 to 64. It helps prevent cervical cancer by checking for human papillomavirus (HPV) which can be passed on through sexual contact.

16/06/2025

Cervical Screening Awareness Week: 16th to June 24th.

Cervical cancer is the most common form of cancer in women under 35 with two women in the UK per day dying from the disease. Regular cervical screening appointments can prevent up to 75% of instances of cervical cancer, saving 5000 lives per year.

Cervical Screening Awareness Week is an annual campaign aimed at educating and empowering individuals about the significance of attending cervical screening. The week encourages women and people with a cervix to prioritise their cervical health and attend routine screenings as recommended by healthcare professionals. It serves to raise awareness about the role of cervical screenings in preventing cervical cancer and promoting early detection and treatment.

Cervical Screening (which used to be called a smear test) is a free NHS health test that is offered to women and all people with a cervix between the ages of 25 to 64. It helps prevent cervical cancer by checking for human papillomavirus (HPV) which can be passed on through sexual contact.

06/06/2025

How can I submit an Online Medical request?

This short video takes you through the process, step by step.

A step by step guide for patients to help them submit and Online Medical request

05/06/2025

Reminder to Patients to please note that the practice will be closed from 12.00, midday, today Thursday 5th June to enable staff to attend some important area wide staff training with the other local GP practices.

Please see below for the impact this closure may have on the timing of prescription requests.

The practice will reopen as usual at 8am on Friday 6th June.

29/05/2025

This short video shows patients how to complete and online request.

This shows you how to complete an online patient request

28/05/2025

Please note the practice will be closed from 12.00, midday on Thursday 5th June to enable staff to attend some important area wide staff training with the other local GP practices.

Please see below for the impact this closure may have on the timing of prescription requests.

The practice will reopen as usual at 8am on Friday 6th June.

23/05/2025

Reminder to Patients re Monday 26th May Bank Holiday practice closure and Prescription Requests.

Please can Patients note the below regarding the second May Bank Holiday closure and the impact this will have on prescription processing timescales. Please can patients note and work around this and plan in advance. Thank you.

19/05/2025

Moss Improved Patient Access: How other patients feel about the new process.

In this video you will hear how patients of the Ivy Medical Group have found this new way to contact their GP surgery has improved their patient access.

The new process is designed to ensure that patients access an appointment appropriate to their needs in a timely manner, with the most appropriate clinician. All clinical requests will be reviewed by a GP to ensure this happens.

https://youtu.be/qDsmsYHTmhY?si=zoDVANHaTXcroFGG

This contact method is already available, you don't need to wait until Monday 2nd of June, you can use it it now! So why not give it a go. Simply click on the "Submit a new request" tab on the "Contact us online" section of our website.

18/05/2025

The call they just took . . . please be considerate of our Reception team.

Receptionists are not "just administrators", they are patient advocates, navigating complex systems to get people the care they need.

Our Receptionists are the gateway to the clinical team, and without them, there is no access. But constant abuse can push our colleagues to breaking point. Burnout is rising, and sadly we occasionally lose skilled staff who can no longer absorb the emotional toll and demands of the role.

This video, produced by the Institute to General Practice Managers highlights the many things that our receptionists have to handle and asks for understanding — because protecting your reception team protects access to your care. You don't know what just happened on the call they took before yours.

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the cli...