Bankhouse Surgery

09/10/2025

Bankhouse Surgery is closed from 1pm on Tuesday 14th October 2025 and will reopen again on Wednesday 15th October 2025 at 8am. All of the surgeries in Teesside will also close at this time.

If you require medical assistance during this time, please either call 111 or present at the Urgent Care at Hartlepool Hospital.

29/09/2025

Bankhouse Surgery are having telephone issues at the moment. Please bare with us. We are working with our IT company to rectify this problem and will update you as soon as possible.

11/09/2025

Bankhouse Surgery will be closed from 1pm on Thursday 18th September 2025 and will reopen on Friday 19th September 2025 at 8am.

If you require medical assistance during this time, please present at Urgent care at Hartlepool Hospital or call 111.

11/09/2025

https://actiondeafness.org.uk/

We believe that Deafness should never exclude someone from healthcare, education, employment or everyday life!

22/08/2025

Bankhouse Surgery is closed from 6pm on Friday 22nd August 2025 till 8am on Tuesday 26th August 2025 for the Bank Holiday.

If you are in need of medical assistance during this time, please either present at the Urgent Care at Hartlepool Hospital or call 111.

14/08/2025

Bankhouse Surgery has a problem with their telephone system at the moment. When we are picking up the calls, we are getting the engaged tone and are not able to speak to anyone. Please bare with us as we try and resolve the issue. We will send an update soon.

11/07/2025

https://www.macmillan.org.uk/cancer-awareness/sarcoma-awareness-month

July is Sarcoma awareness month. Sarcomas are rare cancers that develop in different parts of the body, including the bones and soft tissues.

11/07/2025

https://www.macmillan.org.uk/cancer-awareness/ethnic-minority-cancer-awareness-month

July is Ethnic Minority Cancer Awareness Month. At Macmillan, we are doing whatever it takes to help more people with cancer get the best care the UK has to offer.

26/06/2025

Please be aware of this as we have had an increase of patients wanting to order over the phone.

26/06/2025

Sicknotes
When requesting a sicknote from the GP, please complete the following link
https://patients.econsult.health/
This can take up to 5 of the GP's working days to complete (not 5 consecutive days in the week).
Once the sicknote is complete, the GP will send the patient a text which when clicked on, will show the sicknote. This can then be forwarded to whoever is needing it.

A sicknote cannot be done in an urgent appointment.

Get advice and treatment from your own NHS GP. Find your practice to get started.

26/06/2025

Just to clarify the following regarding Urgent Same Day and Routine appointments in the surgery:

Each day we have an urgent triage list for that day.

The patient would make the decision if it was urgent as they know their own bodies. The receptionists will ask the patient for details regarding their symptoms.
Please be aware that the receptionists have been asked by the clinicians to do this. This is so that the appointments can be triaged to the correct clinician.

Our Oncall Admin team will then call the patient directly with details of the appointment.

This is not a recent change in the system and has been part of the surgery's triage system for quite a while.

Routine appointments are appointments in the future, normally for about a few weeks time.
If you are wanting to see the GP but it is not acutely urgent for that day, you will then be asked if you can be added to the routine triage list.
The receptionists will ask what you would like to see the GP for. This again has been asked by the clinicians for the receptionists to do so. Our Oncall Admin team will call the patient once they have a routine appointment with a GP, to arrange it.

Any questions regarding this, please speak to a member of the Reception staff.

26/06/2025

We are looking for patients to join our 'Virtual' Patient Participation Group.
The aims of the Patient Participation Group are:
To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
To improve the provision of health care.
To improve communication between the surgery, patients and the wider community about matters concerning the surgery and health in general.
To provide assistance in development of new services.
To encourage a spirit of self help and support amongst patients to improve their health and social care.

Are you interested in joining?
If so, please ask at Reception for a registration form.

We look forward to having you join our Patient Participation Group.