22/10/2025
✨Accessing Your GP - Total Triage at McKenzie Group Practice✨
McKenzie Group Practice now operates a Total Triage system, in line with NHS England and Government guidance.
This approach helps us make access to care safer, fairer, and more efficient for all our patients.
🔹 What is Total Triage?
Every request for an appointment is reviewed by a clinician before being booked.
This ensures you’re directed to the right care, in the right place, at the right time.
Please note, not all appointments go through the Total Triage system.
Routine nurse appointments such as dressings, smears, immunisations and blood tests, continue to be booked as normal.
You may also be directed to another appropriate service if this is more suitable for your needs.
🔹 How to Contact the Surgery:
💻 Online via eConsult (preferred & quickest)
If you can, please submit your request online – it’s the fastest way to contact us and helps keep phone lines free for patients who need extra support.
📞 By phone – You can still call reception. Our team will complete the same online form with you if you’re unable to do it yourself. However we hope to try and keep the phonelines free for those who need extra support so please try to go online where possible.
🏥 In person – You can also visit the surgery. Our team will complete the online form with you in person if you’re unable to do so yourself.
There’s no need to rush or arrive at 8:00am all requests are triaged equally throughout the day.
🔹 Why this system works better:
✔️ Urgent issues are prioritised safely
✔️ Patients are directed to the most appropriate professional (GP, nurse, pharmacist, or another service)
✔️ Fairer access for everyone — no more 8:00am rush or panic
🔹 Frequently Asked Questions:
❓ Will I still be able to see a GP?
Yes. If the clinician reviewing your request feels a GP appointment is the most appropriate option, you’ll be offered one. Sometimes, the best care may be with another member of our team (nurse practitioner, practice nurse, pharmacist, physiotherapist, or another service).
❓ Will I always be offered a face-to-face appointment?
Not always. You may be offered a telephone or face-to-face appointment depending on what’s most appropriate. If a face-to-face appointment is needed, you’ll always be offered one.
📢 Important Information about Sick Notes
Please note that sick notes (fit notes) cannot be issued in advance of the date they are due. Requests should only be made once your current note has expired.
💙 Thank you for your patience and support as we continue to use this new system to provide quicker, fairer, and safer access for all our patients.
💻 Submit your request online via eConsult through our websites:
🔗 www.mckenziegrouppractice.co.uk
🔗 www.gladstonehousesurgery.co.uk
🔗 www.wynyardandhartfields.co.uk
