The Hill Surgery, Hastings

The Hill Surgery, Hastings Welcome to the page for the The Hill Surgery Group Practice in Hastings Ethos

Personal, Professional and Individualised care. Hippocrates 460-357 BC.

Mission statement

We provide the care for our patients, that we would want for ourselves. Philosophy

We work with the patients to empower them to take control and to manage their own health care. Natural forces within us are the true healers of disease.

23/03/2026

We are experiencing IT issues, we are working to resolve these issues as quickly as possible. Please bear with us .

18/03/2026

If you have concerns about meningitis, we advise you contact the Sussex Health Protection Team on 0344 225 3861. For out-of-hours urgent enquiries, call 0844 967 0069. If you are assessed to be at risk, you will be contacted directly by the public health team. If you have not been contacted, it is unlikely that medication will be required.

Please email SE.AcuteResponse@ukhsa.gov.uk or refer to the guidance available online Cases of invasive meningococcal disease notified in Kent - GOV.UK

10/03/2026

❗️IMPORTANT NOTICE❗️

Due to staff sickness today (10th March), we have reduced appointment availability. As a result, there may be fewer appointment slots than usual and slightly longer waiting times.

We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. Our team is doing their best to assist everyone as quickly as possible.

If your matter is not urgent, we kindly ask that you consider booking for another day when full staffing has resumed.

Thank you for your understanding.

18/02/2026

Dear Patients,

We regret to inform you that we are having to temporarily close our Harold Road site due to significant water damage. Emergency repair works were carried out; however, these have unfortunately not resolved the issue and water is still entering the building. To ensure the safety of our patients and staff, we have made the decision to temporarily close this site.

The Harold Road site will be closed from 3:30pm on Friday 20th February until further notice.

All clinics and the dispensary services that were scheduled to take place at Harold Road will be moved to our Fairlight Road site, 21 Fairlight Road, TN35 5ED

From Monday 23rd February:

The Fairlight Road site will be open from 9:00am

The dispensary will open from 9:30am

Our ORE Clinic will remain open and continue to operate as our main site.

We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience while we work to resolve the issue as quickly as possible.

Kind regards,
The Hill Surgery Team

04/02/2026

Dear Patient,

The Surgery is now closed this afternoon for important staff training. We apologise for any inconvenience caused. We will be open as usual tomorrow morning, but if you require anything urgent that cannot wait until we reopen, please call 03333059907. This line should only be used for medical situations that are urgent, but do not require hospital attendance.

If you are experiencing a life-threatening medical emergency, please hang up and dial 999 or attend A&E.

However, if you have a routine request such as booking an appointment, please call us back tomorrow during our normal working hours and our team will be happy to assist you.

Remember, you can always visit our website for prescriptions and other queries.

Thank you for your cooperation with this.

29/01/2026

IMPORTANT NOTICE FOR PATIENTS USING THE CAR PARK

Dear Patients,

We would like to remind all patients about the appropriate use of the car park at Ore Clinic.

Automatic Number Plate Recognition (ANPR) cameras are now live, and parking wardens are in operation. We have recently seen an increase in inappropriate parking, which can cause access and safety issues for both patients and staff.

Please be aware that the following are not permitted:

Parking in On-Call Doctor or On-Call Paramedic spaces

Parking in the turning area, which must be kept clear at all times

Blocking other vehicles in

Parking on grass verges or cross-hatched markings

Parking in the car park without attending the surgery

Vehicle registration requirement

To help us manage parking correctly, all patients must enter their vehicle registration number on the tablet in the waiting room on arrival.

⚠️ This also applies to patients who are waiting in their cars — vehicle registrations must still be entered on the tablet.

Failure to follow these rules may result in parking enforcement action.

We appreciate your cooperation in helping us keep the car park safe and accessible for everyone.

Thank you for your understanding and support.

09/01/2026

Dear Patients,

We would like to remind all patients about appropriate use of the car park at Ore Clinic.

Automatic Number Plate Recognition (ANPR) cameras and parking wardens will be going live shortly. We have recently noticed an increase in inappropriate parking, which causes access and safety issues for patients and staff.

Please be aware that the following are not permitted:

Parking in On-Call Doctor or On-Call Paramedic spaces

Parking in the turning area, which must be kept clear at all times

Blocking other vehicles in

Parking on grass verges or cross-hatched markings

Parking in the car park and not attending the surgery

To help us manage parking correctly, all patients must provide their car registration number to reception staff on arrival.

Failure to follow these rules may result in parking enforcement action once ANPR and wardens are active.

We appreciate your cooperation in ensuring the car park remains safe and accessible for Patients

Thank you

The Hill Surgery

02/01/2026

Due to snow, the Ore Surgery car park is closed today. Face-to-face GP appointments are continuing as planned. Please be careful as you make your way in.

02/01/2026

Due to unexpected staff sickness, most services at our Harold Road site will be closed on Friday 2nd January

The Dispensary will remain open as usual on both days.

We apologise for any inconvenience this may cause and thank you for your understanding.

The Hill Surgery

30/12/2025

Temporary Service Closure – Harold Road Site
Due to unexpected staff sickness, most services at our Harold Road site will be closed on Tuesday 30th and Wednesday 31st December.

The Dispensary will remain open as usual on both days.

We apologise for any inconvenience this may cause and thank you for your understanding.

The Hill Surgery

23/12/2025

Temporary Service Closure – Harold Road Site
Due to unexpected staff sickness, most services at our Harold Road site will be closed on Tuesday 23rd and Wednesday 24th December.

The Dispensary will remain open as usual on both days.

We apologise for any inconvenience this may cause and thank you for your understanding.

The Hill Surgery

19/12/2025

Dear Patients,

Please note that the last day to order repeat prescriptions before Christmas is close of play on Monday 22nd December.

Requests received after this time may not be processed in time for the Christmas period. If you need repeat prescriptions over the Christmas period, we kindly ask that you submit your repeat prescription requests as early as possible to avoid running out of medication.

Thank you for your cooperation.

Kind regards,
The Hill Surgery

Address

164 Harold Road, 21 Fairlight Road, TN35 5ED, Ore Clinic 407 Old London Road, TN35 5BH
Hastings
TN355NH

Opening Hours

Monday 8:30am - 6pm
Tuesday 8:30am - 6pm
Wednesday 8:30am - 6pm
Thursday 8:30am - 6pm
Friday 8:30am - 6pm

Website

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