UKG Care

12/01/2026

NEW POSITION OPENING UP
JOB DESCRIPTION FOR A CARE MANAGER

Care Manager Role and Responsibility
To provide senior operational and care leadership across the service, ensuring the safe, effective and consistent delivery of care. The Care Manager plays a critical role in maintaining service continuity, responding to operational pressures, and supporting the Registered Manager by taking responsibility and decisive action when issues arise. This role carries a clear expectation of flexibility and leadership in emergency or high-pressure situations.

The Care Manager is expected to support resolution rather than defer responsibility back to the Registered Manager or director!

Core Responsibilities

1. Client Care & Quality
• Complete new client assessments (complete, detailed, useful to carers) and support safe onboarding (client transition)
• Develop, review and update care plans and risk assessments
• Keep PASS client’s information up to date, error free and complete
• Carry out regular service reviews and quality monitoring visits
• Identify changes in client needs and take timely action
• Act as an advocate for clients, ensuring dignity, independence and choice

2. Staff Support & Field Leadership
• Provide visible leadership to care staff in the field
• Support care staff through:
o Introductions to new clients
o Equipment guidance
o Best practice support
• Address early performance concerns and escalate where required
• Act as a professional role model at all times

3. Operational Leadership & Service Continuity
The Care Manager is expected to actively support the continuity and stability of the service during periods of operational pressure.
This includes:
• Responding decisively to staff sickness, short-notice absence and rota instability
• Taking ownership of resolving urgent operational issues during working hours and on-call periods
• Supporting the service by delivering care calls when required, due to staffing shortages or emergency situations
• Making practical decisions to ensure clients receive safe care, escalating appropriately where risks cannot be mitigated

4. On-Call Duties
• Participate in a structured on-call rota:
o 1 morning per week (6am–8:30am)
o 1 evening per week (5pm–10pm)
o 1 full weekend every 4 weeks
• Manage sickness, urgent rota gaps and care delivery risks during on-call
• Escalate safeguarding concerns, medication errors or serious incidents immediately

5. Documentation & Compliance
• Ensure care records are accurate, timely and compliant
• Maintain clear documentation of:
o Assessments
o Reviews
o Quality visits
o Concerns and actions taken
• Feed risks, incidents and operational themes into governance systems

6. Communication & Team Working
• Communicate professionally with clients, families and professionals
• Work collaboratively with Coordinators, auditors and the Registered Manager
• Contribute to service improvement and learning

Leadership Expectation
The Care Manager role is a senior leadership position. It carries an expectation of flexibility, accountability and practical problem-solving to support the Director and Registered Manager in maintaining safe, effective and high quality service delivery. The role requires the ability to respond effectively to unforeseen
challenges without reliance on role boundaries as a limitation.

08/01/2026

On-Call Support & Senior Care Lead
Monday–Friday 7am–2pm | Care Calls 1x full Weekend in 4
Salary | Driving Essential
We are appointing an On-Call Support & Senior Care Lead to provide calm, effective operational support and senior care leadership across our domiciliary care service.
This is a key field-based leadership role, combining on-call support with Senior Carer responsibilities to strengthen quality, confidence and continuity across the service.

The Purpose of the Role
This role exists to:
Provide reliable on-call support during core operating hours
Ensure safe cover and continuity of care, particularly during morning sickness cover
Act as a Senior Carer presence in the field, supporting standards and good practice
Support new staff to become confident, safe and competent in their roles
When on-call demand is quieter, the role focuses on proactive quality and staff support.

Core Responsibilities
On-Call Support
On-call support Monday–Friday, 7am–2pm
Covering sickness, emergencies and operational issues
Supporting carers in real time and resolving issues calmly
Completing care calls 1x full weekend in 4 to maintain frontline connection
Senior Carer & Quality Support
Completing spot checks and quality observations
Supporting carers with best practice and confidence
Delivering and checking red books, MARs, care plans and PPE
Acting as a visible, supportive senior presence in the field
Identifying and feeding back concerns, risks and good practice
Recruitment & Staff Support
Shadowing new recruits during initial shifts
Signing off new staff as competent in the field
Supporting new carers to settle into the role safely and confidently
Reinforcing expected standards and professional practice from day one
Office-Based Support (If Required)
Supporting office-based tasks where trained and competent
Assisting with operational duties during quieter periods or absences
Maintaining professionalism, accuracy and confidentiality at all times

Areas Covered
You will travel across all areas we operate in, including:
Hayling Island · Waterlooville · Gosport · Titchfield · SO31
A full UK driving licence and willingness to travel is essential.

About You
You will:
Have experience as a Senior Carer or experienced Care Worker
Be confident working independently and making decisions
Be calm, reliable and professional
Be flexible and adaptable to service needs
Take pride in quality, consistency and leadership
Be comfortable supporting others and setting clear standards
This role suits someone who naturally steps up, supports others and leads by example.

What We Offer
A salaried senior role with trust and responsibility
A respected, visible position within the service
Variety, autonomy and meaningful impact
The opportunity to influence care quality and staff confidence directly.

This role is not an office-based role, and the primary expectation is field support and on-call cover. Office duties will only be undertaken where appropriate and within the individual’s competence.

28/03/2025

This isn’t just a job.
This is a responsibility. A promise. A commitment.

If you’re just looking for a paycheck,
keep scrolling.

But if you’re built different—
if you wake up knowing someone needs you,
if you can handle the weight of being the reason someone feels safe, seen, and respected—
then we need to talk.

At UKG Care, we don’t just hire hands.
We hire hearts.
We hire backbones.
We hire the ones who show up when it’s inconvenient,
who care even when no one is watching.

If that’s you,
we have a place for you.
But if you’re half in, don’t bother.
Because our clients don’t need half-hearted.

They need you, fully present, fully ready.

Are you in?

14/01/2025

Looking for a carer to look after a gentleman in the Waterlooville area Tuesday and Friday 12pm - 4pm sit. Call Jill on 02393 233887

08/01/2025

6am-2pm Guaranteed hours
In Fareham, Gosport, waterlooville, Havant, Bognor - Must Drive

05/01/2025

Carers needed for 3pm-6pm

Havant & Waterlooville
02393 233 887

05/01/2025

Evening Care Roles Available

Waterlooville Havant, Fareham, Gosport, Bognor
Call Jill 02393 233 887

27/12/2024

🌟 Join Our Team as a Full-Time Community Carer – £29,054 Gross Guaranteed Salary + Mileage 🌟

Are you a compassionate, reliable individual with a passion for making a difference? We’re hiring full-time community carers with a guaranteed 40-hour salary and a structured schedule!

💼 What We Offer:
Gross Guaranteed salary of £29,054 per year.
Paid mileage to cover travel costs.
A clear, structured schedule with set times and days.
Training, support, and a uniform provided.

🚗 About the Role:
Set shifts between 7am and 10pm.
Care for clients from Bognor Regis to Whiteley, Southampton, and surrounding areas.
Working every other weekend:
Saturdays: 7am-10pm
Sundays: 9am-10pm
Tasks include personal care, medication administration, and companionship.

📋 Requirements:
Must be a driver with your own car.
Willingness to travel across the area.
A caring, professional attitude and commitment to high standards.

💡 Why Join Us?
Be part of a company that values its carers and makes a meaningful difference in people’s lives. If you’re dependable, hardworking, and looking for a rewarding career, we’d love to hear from you!

27/12/2024

🌟 Join Our Team as a Full-Time Community Carer – £29,054 Guaranteed Salary + Mileage 🌟

Are you a compassionate, reliable individual with a passion for making a difference? We’re hiring full-time community carers with a guaranteed 40-hour salary and a structured schedule!

💼 What We Offer:
Guaranteed salary of £29,054 per year.
Paid mileage to cover travel costs.
A clear, structured schedule with set times and days.
Training, support, and a uniform provided.

🚗 About the Role:
Set shifts between 7am and 10pm.
Care for clients from Bognor Regis to Whiteley, Southampton, and surrounding areas.
Working every other weekend:
Saturdays: 7am-10pm
Sundays: 9am-10pm
Tasks include personal care, medication administration, and companionship.

📋 Requirements:
Must be a driver with your own car.
Willingness to travel across the area.
A caring, professional attitude and commitment to high standards.

💡 Why Join Us?
Be part of a company that values its carers and makes a meaningful difference in people’s lives. If you’re dependable, hardworking, and looking for a rewarding career, we’d love to hear from you!

27/12/2024

Exciting Opportunity: Relief Carer Position – Join Our Team! 🌟

We’re expanding our team and looking for 2 amazing Relief Carers to step into a rewarding role. If you’re ready to make a difference every day, this is your chance!

💼 What We Offer:
Guaranteed Gross Salary: £29,054 per year!

Fixed 2-Week Working Pattern: You’ll have a structured schedule with every other weekend off (full details will be explained during the interview).

Guaranteed 40 Hours Per Week – Stability and consistency you can count on.

Working Hours: 6am - 2:30pm, ensuring you're home in time for the afternoon.

🌍 Where You’ll Work:
Our clients are spread across the stunning coastal and countryside areas of Bognor Regis to Whiteley. Be prepared for a little adventure—each morning brings a new journey!

🧡 What You’ll Do:
Provide exceptional care to the elderly and vulnerable in their own homes.
Offer personal care, assist with medication, and provide companionship.
Step in to cover sickness and holidays, ensuring clients always receive the care they deserve.

🚘 Must-Haves:
A full driving license and love for being on the road.
A caring nature, strong work ethic, and the ability to connect with people.
Reliability and flexibility—you’ll be ready to assist from 6am, wherever needed.

Why Join Us?
We’re not just a company; we’re a family. Every day, you’ll make a real difference in people’s lives while being part of a supportive, passionate team.

Ready to Apply?
If this sounds like your next career adventure, we’d love to hear from you!

Let’s make a difference together. 🧡

09/12/2024

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24/11/2024