Dr McLachlan & Partners Helensburgh Medical Centre

09/03/2026

Heidi AI in Consultations

Our practice is now using Heidi AI, a secure medical documentation assistant, to help our clinicians record consultation notes.

Heidi listens to the consultation and creates a draft clinical note for the doctor. This allows your GP to spend more time focusing on you and less time typing, helping consultations feel more natural and efficient.

Your GP always reviews and approves the notes, and your information is handled in line with NHS data protection standards.

If you would prefer Heidi not to assist during your consultation, please let your clinician know at the start of the appointment.

We are excited to use this technology to help us spend more time listening to patients and delivering high-quality care.

03/03/2026

27/02/2026

Today we say a fond but sad farewell to Dr Jack Osbourne. Jack has been with us as a trainee GP over the last three years and now bids us farewell to continue his career as a GP within the Royal Navy. Jack, it has been an absolute pleasure working with you and seeing your development along the way. We will all miss you and we wish you fair winds and following seas. ⚓️⚓️⚓️

04/02/2026

Don't delay, book in for your smear test.

30/01/2026

SAMPLES

PLEASE NOTE WE DO NOT ACCEPT SAMPLES UNLESS A CLINICIAN HAS PREVIOUSLY REQUESTED THEM.

If you think you have a urine infection and have already tried your local pharmacy, please ask for an appointment or call back to discuss your symptoms before handing in a sample as we will be unable to accept it.

Thank you for your co-operation.

23/01/2026

Unfortunately our phone lines are down at the moment. We are working with engineers and will provide a further update. Please bear with us and thank you for your patience.

22/01/2026

Unfortunately our phone lines have not been working correctly since the switchover at lunchtime. Calls have now started coming through so please bear with us as the phone company is still working on the line. Thank you for your patience.

21/01/2026

21/01/2026

Taking action in an emergency can leave a lasting impact. - If you have witnessed or performed CPR – even if it was years ago – support is available. free, confidential Advice Line is ready to listen, offer support and help you process what you’ve been through. Call freephone 0808 801 0899, text ADVICE to 66777 or email adviceline@chss.org.uk
https://ow.ly/1SUO50XVq7A

12/01/2026

When you are ill or injured, KNOW WHO TO TURN TO...

Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and ensure all NHS services are run efficiently.

www.know-who-to-turn-to.com

12/01/2026

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

23/12/2025

Don’t let gravy be the Grinch this Christmas!

We are reminding everyone to take extra care this festive season. Burns from hot gravy, cuts from box cutters, falls from ladders, and upset stomachs are among the reasons people end up in A&E on Christmas Day.

A&E is for urgent injuries and life‑threatening emergencies.

For minor injuries or illnesses, try treating at home or call NHS 24 on 111 for advice.

Parents and carers:
• Make sure bikes and scooters come with helmets.
• Check toys for small parts and button batteries.
• Keep hair straighteners and cleaning products out of reach.
• Watch out for water beads – they can be dangerous if swallowed.

Enjoy the celebrations, stay safe, and keep little ones protected. No one wants to spend Christmas in a waiting room!

Read more: https://www.nhsggc.scot/dont-let-gravy-be-the-grinch-this-christmas/