25/09/2025
Client Story: How Private Health Insurance Made All the Difference
Earlier this year, one of our clients received the devastating news of a breast cancer diagnosis.
In moments like this, the last thing anyone should be worrying about is whether they can access the right care.
Here’s what happened:
✅ At first, there was uncertainty around whether they could choose their preferred consultant - something that was incredibly important to them.
✅ Our team stepped in, liaising directly with the insurer to ensure their wishes were respected.
✅ Once approved, they were supported by a dedicated cancer care nurse, who guided them through which treatments were covered.
Our client told us:
“I was much relieved when the insurer finally agreed that I could be treated by the surgeon of my choice. That was paramount to me. From then on, the support has been very good… I am very thankful and grateful to have received this excellent care going forward.”
💡 This is exactly why private health insurance matters. It’s not just about faster access — it’s about choice, reassurance, and compassionate care when it counts most.
At Lifepoint Healthcare, we’re proud to stand by our clients, ensuring they get the support they deserve every step of the way.