Lower Stondon Surgery

25/11/2025

Lower Stondon Surgery – Patient Triage Survey Results

Thank you to everyone who took part in our recent Patient Triage Survey covering Admin Queries!

We’re pleased to share that 84% of respondents expressed satisfaction with our triage system for administrative requests. Your feedback helps us understand what’s working well and where we can improve.

While there are a few learning points to reflect on, the overall results are encouraging and affirm the value of our current approach.

Together with our Patient Participation Group (PPG), we’ll continue to listen, learn, and adapt to better serve our community.

891 patients took part in our survey.

📣 Stay tuned for updates and future opportunities to share your views

25/11/2025

Lower Stondon Surgery – Patient Triage Survey Results

A heartfelt thank you to everyone who took part in our recent Patient Triage Survey covering Admin Queries!

📊 Survey Highlights:

891 participants shared their views — thank you for your incredible response!
94% of respondents found the admin request triage form easy to complete, helping us ensure a smoother experience for all.
Your feedback is invaluable in helping us improve our services. We’re committed to making your care journey as simple and effective as possible.

Together with our Patient Participation Group (PPG), we’ll continue to listen, learn, and adapt to better serve our community.

📣 Stay tuned for updates and future opportunities to share your views

19/11/2025

Dear Patients,

Please note the surgery will be closed today between 2:30pm - 6:30pm for mandatory staff training.

If you require medical assistance during this time please contact 111.

Kind Regards,
Lower Stondon Surgery

14/10/2025

Dear Patients,

The surgery will be closed for statutory staff training on Wednesday 15th October from 2:30pm - 6:30pm.

If you require medical assistance during this time please contact 111.

Kind Regards,
Lower Stondon Surgery

08/10/2025

Dear Patients, It's not too late to have your say!

Your views matter

The surgery team and the patient participation group invite you to share your views on the

ADMIN REQUEST part of the TRIAGE SYSTEM

Take the survey online: https://www.surveymonkey.com/r/TP9PLMM

Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.

Reply before 31 October 2025

Many thanks to all our patients who have participated in this survey!

Take this survey powered by surveymonkey.com. Create your own surveys for free.

03/10/2025

*****PATIENT NOTICE****

It has come to our attention that some of our patients are having trouble ordering online. It is a technical issue within the system and is out of our control.

If you are experiencing this issue please try one of the following:

If you are using the NHS APP
- Uninstall and reinstall the app

If you are using SystemOnline:
- Delete all cookies and cache data and refresh the page.

If this does not work you can type your medication in the comment box. You can also post paper requests in our post box.
DO NOT CALL THE SURGERY.

We would like to reassure that no medication has been removed from your repeats.

As always prescriptions will take 3 working days to process. This does not include weekends and any request put in after 4pm will not be seen until the next working day.

30/09/2025

Dear Patients,

Our flu clinics will be starting this week on Wednesday, Thursday and Friday. Please park your vehicle on the street if able as parking may be limited. Please do not block any entrances in the event emergency services may need to gain access.

If you struggle with mobility please let the reception team know so the nurses can be informed to come out to you.

Flu clinics will be signposted accordingly.

Kind Regards,
Lower Stondon Surgery

29/09/2025

Your views matter!

The surgery team and the patient participation group invite you to share your views on the

ADMIN REQUEST part of the TRIAGE SYSTEM

Take the survey online: https://www.surveymonkey.com/r/TP9PLMM

Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.


Reply before 31 October 2025

Take this survey powered by surveymonkey.com. Create your own surveys for free.

23/09/2025

Dear Patients,

The surgery will be closed for statutory staff training on Thursday 25th September 2:30pm - 6:30pm.

If you require medical assistance during this time please contact 111

Kind Regards,
Lower Stondon Surgery

17/09/2025

Dear Patients, It's not too late to have your say!

Your views matter

The surgery team and the patient participation group invite you to share your views on the ADMIN REQUEST part of the TRIAGE SYSTEM.

Take the survey online using the link provided below.
Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.

Reply before 31 October 2025

Take this survey powered by surveymonkey.com. Create your own surveys for free.

04/09/2025

Dear Patients,

Your views matter

The surgery team and the patient participation group invite you to share your views on the

ADMIN REQUEST part of the TRIAGE SYSTEM

Take the survey online using the link provided below.

Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.


Reply before 31 October 2025

Take this survey powered by surveymonkey.com. Create your own surveys for free.

01/09/2025

*ADVANCED NOTICE*

Dear Patients,

A temporary road closure will be in place on Thursday 4th September from 10am - 1pm along Station Road as the Tour of Britain cycling event passes through the area. This temporary closure is for the safety of riders and spectators, and you can find detailed timings for the full route, including the affected sections and times, on the official British Cycling website and the Central Bedfordshire Council website.

Kind Regards,
Lower Stondon Surgery