Lower Stondon Surgery

04/09/2025

Dear Patients,

Your views matter

The surgery team and the patient participation group invite you to share your views on the

ADMIN REQUEST part of the TRIAGE SYSTEM

Take the survey online using the link provided below.

Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.


Reply before 31 October 2025

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01/09/2025

*ADVANCED NOTICE*

Dear Patients,

A temporary road closure will be in place on Thursday 4th September from 10am - 1pm along Station Road as the Tour of Britain cycling event passes through the area. This temporary closure is for the safety of riders and spectators, and you can find detailed timings for the full route, including the affected sections and times, on the official British Cycling website and the Central Bedfordshire Council website.

Kind Regards,
Lower Stondon Surgery

25/07/2025

Please be aware there is a national telephone line fault that is also affecting our outgoing calls. If you are on BT, EE or 3 our clinicians may not be able to connect the call. If you are expecting a call this afternoon please note this may not be possible and we will rearrange the appointment ASAP.

Any queries should be put through our admin triage form on our website.

Contact us about your request

18/07/2025

Dear patients, our patient triage survey results are now in!

We would like to thank everyone who replied to the triage survey, which focused specifically on the 'I need help with a medical issue' part of our triage system.

This survey was the first patient survey created by the PPG, and we are thrilled by the community engagement: an amazing 172 patients shared their views. Our thanks go to every one of you for your help shaping the future of the surgery.

2 out of 3 respondents are satisfied with the triage system.

9 out of 10 respondents found the triage system easy to find on the website.

9 out of 10 respondents found the information about the surgery turnaround time clear.

9 out of 10 respondents found the form easy to complete.

8 out 10 respondents found the information about confirming the case was not an emergency clear.

What happens next?

While the overall views were positive, the survey highlighted some areas for improvement for both the system and the processes used for the medical triage.

The triage system is provided by Accurx, a third-party supplier to the NHS. The surgery team will now pass the suggestions for improvement mentioned by respondents to Accurx, for us to consider in future system upgrades.
In addition, the surgery team, supported by the PPG, will also review its processes in light of the comments raised by the community.

17/07/2025

Dear Patients,

The surgery will be closed on Tuesday 22nd July between 2:30pm and 6:30pm for statutory staff training.

If you require medical assistance during this time please contact 111.

Kind Regards,
Lower Stondon Surgery

02/07/2025

***UPDATE - PHONES BACK UP AND RUNNING!! THANK YOU FOR YOUR PATIENCE, PATIENTS!!***

02/07/2025

***PATIENT NOTICE***
Our phone lines are currently down. You can still contact the surgery via our triage form on our website. Please use MEDICAL TRIAGE for appointment booking. All other queries should go through ADMIN TRIAGE.
***PLEASE NOTE - IF YOU CALL, YOU WILL BE PUT INTO A QUEUE BY THE PHONE SYSTEM - BUT WE CANNOT TAKE ANY CALLS - SO IT IS A QUEUE TO NOWHERE! PLEASE DO NOT PHONE US UNTIL FURTHER NOTICE***

Nurse and Phlebotomy Appointments can be made via reception by booking an appointment in advance. GP appointments made by using the Online Triage.

25/06/2025

Dear Patients *REMINDER*
The surgery will be closed for statutory staff training on WEDNESDAY 25th JUNE from 2:30pm - 6:30pm.
If you require medical assistance during this time please contact 111.
Kind Regards,
Lower Stondon Surgery

11/06/2025

Dear Patients, *REMINDER*

It is still not too late to share your views regarding our surgery triage system.

Take the survey online using the link provided below.
https://www.surveymonkey.com/r/VG7SV8N

Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.

Reply before 30 June 2025.

Many thanks again to all patients who have participated so far.

Kind Regards,
Lower Stondon Surgery

Take this survey powered by surveymonkey.com. Create your own surveys for free.

08/06/2025

Just a quick reminder - if you have an appointment booked, and can't make it or decide you don't need it - please can you take 2 minutes to let us know?
Last week we had 13 DNA's (did not attend's) - and while I am often secretly grateful for the 'catch up time', the reality is that those missed appointments represent 13 other people who could have made use of those clinician appointments.
It's easy to let us know via the triage system if you can't make an appointment - just let us know the details of the appointment you can't make (you can put 'n/a' in any fields that don't apply), click 'submit', and then breathe a sigh of relief that someone else is getting the appointment you no longer need.
Many thanks :)

04/06/2025

Dear Patients,

We are currently experiencing technical issues regarding our Acurx triage system online. Our systems engineering team are working as we speak to resolve this as soon as possible.

Please bear with us whilst we try to resolve this matter.
Thank you for your patience.

Kind Regards,
Lower Stondon Surgery

02/06/2025

Dear Patients,

Our patient triage system survey is still open for you to have your say.

If you have not yet completed our survey we would greatly appreciate your feedback.

Take the survey online using the link provided below.
https://www.surveymonkey.com/r/VG7SV8N

Or printed copies of these are still available to pick up from the surgery reception desk.
Reply before 30th June 2025

Kind Regards,
Lower Stondon Surgery