22/04/2026
UPDATE
Unfortunately, yet again we are struggling with IT problems, affecting a number of users, both clinicians and support staff.
In the last 20 working days (four weeks), we have had 8 days of IT outages affecting part or all of our system, across a number of users. We have had a significant number of other occasions in the months prior to this.
It was reported in the media yesterday that whilst this is a widespread and known problem, General Practice was open as normal. This is not the case. Whilst we are open, and doing our best to deliver care, there are a number of problems building up. We have consultations that need repeating due to inability to complete a full assessment at the time, we have hospital letters building up as we have been unable to process then, and we have lost capacity on a number of other things such as blood tests and other appointments.
The IT issues are ongoing. Whilst we understand there is a great deal of work looking to implement a solution, we have had no additional support to assist us. It is inevitable that there will be a knock on to the care we can offer, until this is resolved, and likely beyond then whilst we work through the backlog. There may be a delay in you receiving results or information from hospital appointments, and it maybe harder to book an appointment with us.
Once again, this is completely out of our control. Please be patient with our staff who are doing their best, in what are extremely challenging times for us.
