The Heron Medical Practice comprises a dedicated and dynamic team of healthcare professionals committed to providing exceptional care to patients across our three surgeries: St. For general admin queries please email: kmicb.admin-stannes@nhs.net
We are setting up a NEW group of patients, who we can email and ask their opinions, feedback and experiences with. There will be no requirement to attend face to face meetings it will be all virtual.
As a member you will be invited to:
- Share feedback on your experiences as a patient
- Contribute ideas for improving care and access
- Help us to understand what matters most to our community
There is no regular time commitment, and you can take part from the comfort of your own home. Whether you respond to one message of many, your input will really make a difference.
Please email: kmicb.ppg-heron@nhs.net
21/10/2025
We’re proud to be sponsoring the Herne Bay Harriers FC football team for a second season. The logo on their kit looks fantastic, and we’re delighted to support our local community in this way.
20/10/2025
Our drop-in sessions with our Customer Service Manager are proving popular and are a great way to communicate. Please see the date for November below.
19/10/2025
Celebrating Excellence in Our Team!
You may have noticed our Value Awards notice boards proudly displayed around our surgeries. These boards are dedicated to showcasing our amazing winners and their fantastic achievements.
Each award highlights the dedication, hard work, and outstanding contributions that make our team truly exceptional. We believe in recognising and celebrating the efforts that help us deliver the best care and service every day.
Take a moment to check out the boards and join us in congratulating our colleagues for their remarkable accomplishments!
18/10/2025
From 9 AM to 11 AM or Friday 7th November, staff from Heron Medical Practice will be at the Age UK event to offer advice and support. Stay safe, well, and warm this winter! Join us for a free event designed to help you through the colder months.
Our Operations Manager Claire and Care Coordinator Kerry will be attending to help you with any questions.
If you’re able to pop along, please add it to your diaries — we’d love to see you there!
17/10/2025
16/10/2025
All patients are welcome to attend. Come along to hear updates, share your views, and get involved in shaping the future of the surgery.
15/10/2025
Join in and raise funds for Pilgrims Hospice — choose from a 3k, 5k, or 10k route. WE WILL BE! ❤️
Registration opened on the 13th October, and a Santa suit is included with all advanced entries!
15/10/2025
Mental Health Awareness
Dr. McDonald has put together some thoughtful notes and recorded a short video in support of Mental Health Awareness
Please don’t hesitate to get in touch with the practice if you need any support or assistance.
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Hi everyone, during the last two years there has been a lot of development at the practice. In April 2018 St Anne’s Surgery and Beltinge & Reculver Surgery merged with William Street and Hersden Surgery to become the Heron Medical Practice.
The Practice has changed beyond recognition across the clinical teams and non-clinical teams. We have employed lots of different allied health professionals including advanced nurse practitioners who can prescribe and refer like a GP, we have paramedics who can visit you at home, we have pharmacists who can ensure that you are on the most effective medication regimes for you.
We have developed a brand new nursing team who each have their own specialities as well as all of them doing the general nursing duties; these specialities include Diabetes care, respiratory care, mental health and dementia care, warfarin management and women’s health with lots more service in development.
We have a clinical team that meets weekly to discuss patients that require a bit more specialist care than normal with a multidisciplinary team of GPs, Nurses, Social Care and Voluntary Services.
We run a rapid home visiting scheme whereby we ensure that all requests that have been triaged as urgent are seen within 2 hours of the call coming in.
We have a team of clinicians who prepare anticipatory care plans for patients who are in care homes to avoid inappropriate hospital admissions.
At our surgeries you can see a counsellor, a physiotherapist, you can have acupuncture or cryotherapy.
Our receptionists are developing their skills to enable them to signpost patients to the most appropriate clinician.
Our non-clinical teams are redesigning our admin processes to make them more efficient by taking the best of both worlds and experiences to develop the best way to do a task and at the same time we are developing them to become the leaders of the future, we have 1 staff member currently doing the level 7 Practice Managers course and others doing leadership training.
It is our vision to develop our practice by working together with you and our staff to be the best we can be for our patients and for our very hardworking team.
