Helping Hands Community Care

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Helping Hands Community Care

Striving for excellence in the field of domiciliary care

Helping Hands Community Care has been at the forefront of home care provision since 1988 and has been able to adapt to the many changes within the values and vision of health and social care. We have taken and grasped the challenge of this multifaceted and dynamic process whilst maintaining quality services that focus on the basic principles of treating people as individuals and with dignity and respect. Helping Hands Community Care has gained a good reputation with a wide range of domiciliary care services and made great strides in identifying future needs of the community and welcome varying types of consultation and involvement to see what actually works ensuring success in all areas of our service provision. We feel this commitment and the friendly yet professional service provided is an essential component of our continuing success.

01/04/2026

🌟UPDATE🌟

Oliver McGowan Mandatory Training is being introduced across Helping Hands.

Oliver McGowan was a young man with a mild learning disability, autism, epilepsy and cerebral palsy. He died aged 18 following failures in care after being admitted to hospital. His family campaigned for changes to improve understanding and care for people with a learning disability and/or autism. This led to new legal requirements for staff training, which came into force in September 2025.

The training focuses on:
•understanding learning disabilities and autism
•effective communication
•promoting independence
•person-centred care
•recognising and responding to individual needs

Our Training Manager has completed the accredited programme and is now a registered facilitator, working alongside co-facilitators with lived experience of learning disability and autism.

Planning is already underway, with the first sessions due to begin in April.

This forms part of our ongoing work to strengthen practice and improve outcomes for the people we support.

23/01/2026

Going above and beyond ✨

Two of our carers, Emily Fitzsimmons and Cheryl Willey, have been visiting a long-standing Helping Hands service user while she is in hospital so she can continue to see familiar faces and feel more at ease🥰

They have been doing this in their own time to support her and maintain the relationship they have built over many years. She has been supported by us for more than 15 years and looks forward to their visits.

Thank you both for the care and commitment you show, including outside your working hours, it does not go unnoticed💛

15/01/2026

It’s always good to receive kind feedback like this and to see the difference our team makes day to day.

We recently heard from the family of a lady we support who turns 107 this year and continues to receive care from Helping Hands.

The family highlighted Judith Ridley, a co-ordinator in our West Branch, for her outstanding professionalism, compassion and consistency.

They said her support has made a huge difference to their aunt’s comfort and day-to-day wellbeing and that knowing she is in such capable and caring hands gives the whole family reassurance. ❤️

Thank you to Judith, and to the wider team, for the care, compassion, skill and reliability you bring to your work. All of our employees do an incredible job 👏

20/12/2025

A lovely piece of feedback recently shared with our East branch 💜

“Once again our carers have been absolutely outstanding in every area. Life without these selfless, efficient, kind and caring people would now be unimaginable! The same goes for admin and management! From our sincere hearts… thank you!”

Comments like this mean a lot to our team. Thank you to everyone at Helping Hands for the care and support you give every day 🫶

15/12/2025

See how a Sainsbury's e-voucher works on the Hapi app 😄

Open Hapi, tap the voucher, and use it at checkout. The value comes straight off the bill, in store or online.👍🏽

On this week’s shop it saved £6.30 on a £180 spend for a family of four leading to a saving of over £300 per year 💵

Small amounts, regular shops - that’s where the savings build up.

Sainsbury’s is among many other supermarkets who have partnered with Hapi to help you make daily savings including B&M, Farm Foods, Asda, Morrisons, Tesco, Iceland and M&S.

How often do you use your Hapi app?

11/11/2025

🌺 We will remember them.

Today we pause to reflect and pay our respects to the brave men and women who made the ultimate sacrifice for our freedom.

At Helping Hands, supporting people to live with dignity and care is at the heart of what we do - and we recognise that the peace we enjoy today was made possible by their courage and selflessness.

On this Remembrance Day, we honour their legacy, remember their bravery and pledge to carry forward their spirit of compassion and service.

🌺 Lest we forget.

10/10/2025

A big well done to Dani and Paige! 💜

Many of you may know that the Cancer Research UK Shine Night Walk, originally scheduled for Saturday 4 October, was cancelled at the last minute. Care Support Officers Dani Wilson and Paige Gallagher had been due to take part and were understandably disappointed, especially knowing that so many generous sponsors had supported them.

Determined not to let anyone down, they decided to complete the 10k walk around the Hexham area a couple of days later - keeping their promise to all sponsors who wanted their donations to still go towards such an important cause.

Not only did they complete the full distance but they’ve also confirmed they’ll be taking part in the official Shine Walk once it’s rescheduled.

👏 Huge congratulations to Dani and Paige, who have raised over £900 for Cancer Research UK - a brilliant effort for a brilliant cause!

16/09/2025

Remembering Linda ❤️

It is with great sadness that we share the news of the passing of our colleague, Linda, who worked as a Homecare Support Worker with Helping Hands in our East branch.

Linda, 61, was a valued member of our team for more than 12 years. She was much loved by everyone, staff and service users alike, and will be remembered for her caring nature, loyalty, dedication and wonderful sense of humour.

The whole team at Helping Hands is devastated by this loss. It has truly been an honour to have known Linda and to have had her as part of our East branch family. She will be greatly missed for many years to come.

Linda’s funeral will take place on Tuesday 30 September at Cowpen Crematorium, Blyth. Linda will arrive at 10.45am.

Anyone who would like to pay their respects is warmly welcome to attend.

Our thoughts are with Linda’s family and loved ones at this difficult time 💙

If you are finding this news understandably difficult, please remember you don’t have to go through it alone - please reach out and speak with someone you trust, whether at home or at work.

24/04/2025

Happy 30 year Anniversary

A huge congratulations to Alison Dickson, our incredible manager of the East Northumberland branch on reaching an amazing 30 year work anniversary.

Alison’s dedication to her staff, service users and their families has made a lasting impact over the years.

Alison started working at Helping Hands as a carer 30 years ago and after progressing in various roles within the organisation became branch manager in early 2017. As well as managing the branch Alison plays a senior role in the wider leadership of the organisation.

Thank you for three decades of commitment and leadership.

14/06/2024

MAKING A DIFFERENCE IN OUR COMMUNITIES💫

We’re incredibly proud of our Hexham west office team members, Jane Walton, Yasmin Ryan and Angela O’Brien, for donating blood to the NHS blood and Transplant Service 🙏🏽

Amazingly, Jane, Yasmin and Angela give blood every 3 months and have been doing so for many years 👏🏽

Their contributions are vital in saving lives and maintaining the blood supply for those in need.

Thank you, Jane, Yasmin and Angela, for being wonderful role models and showing us all the true meaning of giving back!

12/06/2024

🤝Recognising Loneliness Awareness Week 🤝

At Helping Hands, we understand the importance of connection and community. As it’s Loneliness Awareness Week, we’re reminded of the value of reaching out and supporting one another.

Loneliness affects people of all ages and backgrounds and it’s something that many of us experience at some point in our lives. Whether it’s a quick chat, a coffee break or just being there for someone, small acts of kindness can make a big difference.

Let’s take this opportunity to:

💙 Check in on our colleagues and friends. A simple “How are you?” can go a long way
💙 Encourage open conversations about mental health and wellbeing
💙 Share resources and support to help combat loneliness within our community

Let’s work together to create a supportive and inclusive environment for all 💙

06/06/2024

On this day in 1944, 80 years ago, the Allied Forces launched Operation Overlord. This massive assault, designed to retake Nazi-occupied France, is known as .

A series of major commemorations in the UK and Normandy, France have been honouring the tens of thousands of brave personnel who risked their lives for freedom and peace.

Very moving watching the remaining veterans celebrating D-Day. We owe them so much and remember those who gave their lives for us.

(The poem here, written in WW1, is still a poignant reminder of those that died in the Normandy landings).

Address

St Matthews House, Haugh Lane
Hexham
NE463PU

Telephone

+441661843839

Website

http://helphands.co.uk/

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