Grayshott Surgery Patient Participation Group

29/10/2025

Please use our services wisely to make sure everyone gets the care they need.

If you are unsure which service is right for you, use 111.nhs.uk.

In an emergency, call 999.

29/10/2025

29/10/2025

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

17/10/2025

This NHS guide helps you make the right choice, from self-care to emergency services.

Whether it’s a sore throat or something more serious, knowing where to go can save time and get you the right support.

📌 Save this for future reference and share with friends and family!



[Image description:
The image is an NHS-branded infographic titled "Find the right care for you...". It presents six care options:

Self-care – Pink background with a house icon. Advice for treating minor issues like coughs or grazes at home.

NHS 111 – Blue background with a phone icon. 24/7 urgent help via phone or online.

Pharmacy First – Green background with a cross icon. Local pharmacists offer treatment for common problems.

General Practice – Teal background with a person icon. GP appointments for ongoing or non-urgent concerns.

Urgent Care – Orange background with a walking person icon. Help for sprains, cuts, or stomach pain.

Emergency Department (999) – Red background with an alarm icon. For life-threatening emergencies only]

11/10/2025

GRAYSHOTT SURGERY

If you are not able to make your appointment for our flu clinic today or next Saturday, PLEASE call us and let us know so we can offer your appointment to someone else. You can call the surgery anytime and use our appointment cancellation service you just need your date of birth and that you are calling from the telephone number registered with us.

Please support your practice by having your flu/covid vaccination with us rather than another provider as we purchase your vaccine a year in advance and we have all your notes available to check your eligibility and any health checks that may be due.

If you are told by another provider that it is helping us at Grayshott Surgery to have it done elsewhere please ignore as we would love to see you.

03/10/2025

Urgent Treatment Centre (UTC) – Haslemere Hospital
The Urgent Treatment Centre, formerly the Minor Injuries Unit, is for adults and children over aged one year and above.

It is run by our team of skilled emergency (nurse/paramedic) practitioners and doctors who can assess, diagnose and treat patients with a wide range of minor injuries and illnesses.

This is a walk-in service. We do not have an appointments system, although you can call 111 for advice and a time slot to attend.

Waiting times vary. We aim to see patients within four hours.

The Urgent Treatment Centre is open from 8am-5pm (Last new patient booking in at 4pm) every day.

Our address is Haslemere Urgent Treatment Centre, Church Lane, Haslemere GU27 2BJ.

Please note: This is not a 24/7 service. The service is NOT suitable for severe or life-threatening problems. If you require emergency medical attention or assistance, please call 999/Ambulance.

What problems can we treat?

Injuries and illnesses that have occurred within the last two weeks such as:

Strains and sprains
Suspected broken limbs
Minor head injuries
Minor scalds and burns
Skin infections and rashes
Eye problems
Feverish illness in adults
Feverish illness in children
Abdominal pain
Emergency contraception
What are we unable to treat?

Serious life threatening injuries or severe illness (including breathing difficulties and chest pain). Please dial 999/Ambulance to attend the Emergency Department (Nearest Royal Surrey Hospital GU2 7XX) open 24/7.
Ongoing injuries or conditions lasting more than two weeks.
Head injuries, falls or trauma with any loss of consciousness.
Toothache.
Mental health problems.
Pregnancy related problems.
Vomiting and diarrhoea.
Overdoses and alcohol related problems.
If unsure which service is appropriate call NHS 111 for advice or 999 in an emergency.

Coming to the Urgent Treatment Centre

Patients are encouraged to call NHS 111 before arriving at the Urgent Treatment Centre. They will be able to discuss your symptoms and let you know which service will be able to help you.
If you need to be seen at the Urgent Treatment Centre, NHS 111 can book you a time slot to attend. This can reduce the time you will have to wait to be seen.
NHS 111 can also advise you on self-care, arrange for you to see a community pharmacist (that can prescribe medications), help you make an appointment with a doctor/GP or direct you to the emergency department if Urgent Treatment Centre is not required.
Walk-in patients will be triaged and seen according to priority. We may redirect patients to alternative, more appropriate services within the community.
We are open from 8am every day. We close to walk-in patients at 4pm.
Our address is Haslemere Urgent Treatment Centre, Church Lane, Haslemere GU27 2BJ.
Waiting times at the Urgent Treatment Centre

We are a very busy unit and have recently transitioned to an Urgent Treatment Centre. We expect we will become more busy while we work to support a wider range of conditions, and we appreciate your support during this process. We aim to see patients all within four hours. Some patients may be redirected to more appropriate services within the community.

Contact us
Urgent Treatment Centre (UTC) – Haslemere Hospital

01483 956 524

Haslemere Hospital

01483 956 500

01/10/2025

Got questions about the flu vaccine?

Whether you’re pregnant, have a long-term condition, or just want to understand why getting the flu jab matters, these FAQs provide clear and trusted answers.

Protect yourself and those around you this winter.

Find out more here 👉surreyheartlands.org/flu-vaccination

30/09/2025

The new 10-Year Health Plan – Fit for the Future sets out the vision for England’s healthcare.

📅 Over the next decade, the NHS will focus on:
💙 Better patient care
🧪 Medical innovation
🏡 More community-based services

Find out more here:
https://www.gov.uk/government/publications/10-year-health-plan-for-england-fit-for-the-future

30/09/2025

Got questions about the flu vaccine for your child?

Find answers to the most common FAQs here👉https://ow.ly/FByv50WPoS9

The flu vaccine helps protect your child against flu and serious complications like bronchitis and pneumonia.

By vaccinating your child, you’re also helping to protect vulnerable family members, friends and loved ones.

30/09/2025

11/09/2025

Do you know your blood pressure? Around a third of people in the UK have high blood pressure, and most don’t know it because it often has no symptoms.

The good news is that you can get your blood pressure checked for free without the need to book a GP appointment. Many GP surgeries in Surrey have self-service machines, and lots of pharmacies will happily carry out a quick check for you too.
https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy-that-offers-free-blood-pressure-checks

For further advice and support to help keep your blood pressure under control visit:
https://www.bloodpressureuk.org/know-your-numbers/know-your-numbers-week/