27/03/2026
The way you receive your text messages from Holmes Chapel Health Centre is changing.
Unfortunately, from the 1st April 2026, funding for text messages had been cutback by the Cheshire and Merseyside ICB across all practices in Cheshire and so we have looked into new ways of contacting our patients.
The NHS has asked practices to move to more digital and modern ways to practice and deliver healthcare. As part of this, practices have been encouraged to embrace more digital ways of communication including:
· Email communication
· Use of the NHS App
We are adopting the following methods in communicating with patients:
1. Initial contact by email
2. Contact via NHS App where email isn’t available
3. Contact by SMS where NHS App contact isn’t available
To help facilitate these plans for future communication we would ask all patients to consider the following:
Emails:
Ensure we have email contact details for you if relevant and be mindful that future messages will come via email.
If you have a shared email which may be on multiple patient accounts, consider making separate accounts.
NHS App:
Download the NHS App and ensuring that notification settings are turned on.
The NHS App has many useful functions besides receiving practice messages, including:
· Ability to access your medical record anywhere, at any time.
· You can order your prescriptions online, even when the practice is closed.
Please note if a message isn’t successfully delivered or read by you within 24 hours, our messaging provider will automatically send a ‘fallback’ message via another channel, such as SMS, to ensure you receive the message.