25/09/2025
π»π’ O N L I N E T R I A G E T R I A L π’π»
As part of our plans to continue improving your access to appointments, we are pleased to announce a new service. The online triage is trial will begin on:
π Monday 29th September.
βοΈ What is Online Triage?
π» Online triage allows you to submit an appointment request through to our team, without the need to phone.
βοΈ How does it work?
π You can access online triage on our website by selecting appointments from the main menu and then clicking on the link. You will then be presented with a number of sections to complete.
ππ»The more information you provide, the better.
π₯ Please see the attached video, which runs through the process.
βοΈ Is my information reviewed by a GP, or someone from the admin team?
π©Ί As with all patient appointment requests, the information you have shared will be reviewed by a GP. You will then be contacted by a member of the admin team to advise of the outcome.
βοΈWhen will this system be available?
The system will be accessible from:
π 8am β 1pm
π Monday β Friday (Excluding Bank Holidays).
During the trial, the number of online triage appointments will be capped at 50 per day, however, this will be under continuous review.
βοΈ What if I prefer to call?
βοΈ Patients can of course continue to call and our team will be happy to speak with you. Please bear with us as we aim to answer your calls as quickly as possible.
βοΈFor end of life and palliative care needs, please continue to call us on 02890 394545, option 1.
π£ We will update on here how the trial is going and any changes as they as planned.
Priory GP Practice CIC π΅π·οΈπ΅
www.priorysurgery.co.uk