12/11/2025
A message of thanks for our carer Nyarai Phikani. 🫶
A couple of weeks ago, Nyarai walked into one of the hardest situations any carer can face. She found a client's husband had passed away unexpectedly. What she did next is something the family wanted us to share.
Nyarai stayed calm. She contacted emergency services. She gently broke the news to family members over the phone. And through it all, she kept her client supported during the worst moment of her life.
The family have asked us to pass on their thanks to Nyarai for how she handled everything. Professional, sensitive, and compassionate when they needed it most.
We're passing on those thanks, and adding our own. We're incredibly proud of how Nyarai responded. The care, the composure, the humanity she showed... that's exactly who we want representing Routes when families need us most.
Thank you, Nyarai. The family are grateful. We're grateful. ❤️
