Lindley Group Practice

18/02/2026

02/02/2026

📢JANUARY STATISTICS📢

📞Calls Handled by Reception- 5,235
🧑‍⚕️Contacts- 2,522
📆Appointments Booked- 7,892
📤Secondary Care Referrals- 318
❌In Surgery Patient DNA’s- 73

⏰ 19 hours and 5 minutes of clinical time wasted by patients not attending their appointments.

❗️Please be aware that you can cancel your appointments via text reminders. Appointments can be reallocated to other patients.

30/01/2026

The Marigold Café will reopen its doors next Wednesday to offer support to those grieving the loss of a loved one.

📅 Wednesday, 4th February
📍 Hope Centre at HRI
🕑 Between 2pm and 3:30pm

28/01/2026

We are currently experiencing an internet outage that is outside of our control. As a result, we are unable to access the internet or patient records at this time.

If your matter is urgent, please contact 111.
We appreciate your patience and understanding while this issue is being resolved.

Thank you

15/01/2026

05/01/2026

📢DECEMBER STATISTICS📢

📞Calls Handled by Reception- 5,067
🧑‍⚕️Contacts- 2,425
📆Appointments Booked- 8,139
📤Secondary Care Referrals- 311
❌In Surgery Patient DNA’s- 81

⏰ 20 hours and 20 minutes of clinical time wasted by patients not attending their appointments.

❗️Please be aware that you can cancel your appointments via text reminders. Appointments can be reallocated to other patients❗️

04/12/2025

📢NOVEMBER STATISTICS📢

📞Calls Handled by Reception- 4,645
🧑‍⚕️GP Appointment Requests- 2,347
📆Appointments Booked- 7,496
📤Secondary Care Referrals- 315
❌In Surgery Patient DNA’s- 84

⏰ 18 hours and 15 minutes of clinical time wasted by patients not attending their appointments.

❗️Please be aware that you can cancel your appointments via text reminders. Appointments can be reallocated to other patients❗️

07/11/2025

Upcoming CQC Visit:

Our surgery will soon be welcoming the Care Quality Commission (CQC) for our routine inspection.

As part of this process, the CQC would love to hear feedback from our patients about the care and services we provide.

If you would like to share your experience, please contact us:
📞 03000 616161
📧 enquiries@cqc.org.uk

Your feedback helps us continue to improve and provide the best possible care for our community.

03/11/2025

📢OCTOBER STATISTICS📢

📞Calls Handled by Reception- 5,340
🧑‍⚕️GP Appointment Requests- 2,806
📆Appointments Booked- 9,608
📤Secondary Care Referrals- 371
❌In Surgery Patient DNA’s- 146

⏰ 29 hours and 30 minutes of clinical time wasted by patients not attending their appointments.

❗️Please be aware that you can cancel your appointments via text reminders. Appointments can be reallocated to other patients❗️