The Brooke Surgery

14/10/2025

October is . Let's stand together and empower each other with knowledge! Early detection is key, and your awareness can truly save lives.

We've attached a flyer packed with vital info – please share it far and wide with your friends, family, and colleagues. Every share helps us reach more people and make a real difference. Thank you for being a part of this crucial mission!

08/10/2025

Congratulations The Brooke Surgery for being the first GP Practice to complete our online training and pledge 👍 yes you can now pledge online

07/10/2025

Thank to everyone for your feedback and to our Patient Participation Group for the valuable input. From this we have made 3 big changes made to the Whatsapp (Chat doc):

1. We have signposted our additional questions for new health queries, some may be AI powered questions, with a maximum of 12 questions to be answered. By Answering these we can triage your request quicker. You can answer "no" and still submit your request.

2. We have a "none of the above" option on the chatdoc, for quick practice updates, such as submitting blood pressures, informing us of any errors or other updates. Please note if you submit a request that should come through our existing options, we will ask you to re-submit these appropriately.

3. We are now open from 7am-6.30pm Monday-Friday for our Whatsapp service. Please use this for all of your queries and we will aim to get back to you as soon as possible. This will help alleviate pressures off the phone for those who can't access Whatsapp or cannot use the internet.

We have also actively worked on the appointment error messages some patient's have received and this should not be occurring for any new appointments booked from this week onwards

22/09/2025

We're looking for a new team member! If you're passionate about patient care and want to grow your career in a supportive environment, we'd love to hear from you.

We're hiring a Patient Care Advisor at The Brooke Surgery. This is a permanent, full-time role (30-40 hours/week) with no weekend work, where you'll be a key part of our front-facing team.

We believe in our staff and are dedicated to helping them thrive. With over 45 team members and more than 20,000 patients, we provide in-house teaching, regular feedback, and paid training courses to support professional development. We're a positive and happy team, focused on staff welfare and collaborative working.

If you have a positive attitude, great communication skills, and a desire to make a difference, this could be the perfect role for you! Previous experience in a GP practice is a plus, but not essential.

To learn more and apply, click the link: https://beta.jobs.nhs.uk/candidate/jobadvert/A2871-25-0005

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19/09/2025

The community in Hyde and Greater Manchester has been deeply saddened by the news of Ricky Hatton's passing.

As many know, Ricky was a beloved local hero who openly spoke about his own struggles with mental health. His death is a powerful reminder that mental health issues can affect anyone, regardless of their success or public image.

​In this difficult time, it is more important than ever to look after ourselves and each other. If you are struggling, please know that you are not alone and there is support available right here in our community.

Here are some resources that can help:

​Healthy Minds (now known as Tameside and Glossop Talking Therapies)
-​What they do: Provide mental health guidance and support for a range of issues, including anxiety and depression.

​-Age group: For people aged 16 and over.

​-Contact: You can self-refer by completing their online form or by calling 0161 716 4333.

​Off The Record Tameside
​-What they do: A free and confidential counselling service for young people.

​-Age group: For young people aged 13-25.

​-Contact: You can call them on 07917 042930 or email webmail@otr-tameside.org. They have an office in Hyde and also offer services by appointment.

Kooth App
​-What it is: A free, safe, and anonymous online mental wellbeing community and counselling service.

​-Age group: For children and young people aged 10-25.

Contact: You can register directly on their website at www.kooth.com No referral is needed.

Andy's Man Club
-Who they are: A UK charity providing free, peer-to-peer mental health support groups for men 18+. Their mission is to end the stigma around men's mental health.

-What they offer: Weekly, free-to-attend talking groups for men to openly share struggles in a safe, non-judgmental environment. Volunteers who have attended the club facilitate the groups.

-How to contact: Find a group via their website or email info@andysmanclub.co.uk. The Ashton group meets at Ashton United's Hurst Cross Stadium on Mondays at 7 pm.

MenTell
-Who they are: A men's mental health charity offering safe, confidential spaces for men 18+ to talk, aiming to reduce the stigma of open conversation.

-What they offer: Free, peer-to-peer "circles" that are free from advice and judgment. These groups allow men to talk, listen, and connect. They offer both online and in-person sessions.

-How to contact: Visit www.mentell.org.uk or email admin@mentell.org.uk.

​Samaritans
​-What they do: A confidential listening service for anyone in emotional distress. They are available 24/7, 365 days a year.

​-Age group: All ages.

​-Contact: You can call them for free at any time on 116 123. You can also email jo@samaritans.org, though responses may take longer.

​Please, if you or someone you know is in distress, reach out. A simple conversation can make a world of difference. Let's continue to support one another and remember that it's okay not to be okay

14/09/2025

Hyde has lost a true legend. Ricky Hatton was a brilliant boxer, but what we'll always remember is the pride he gave us, the way he carried himself, and his connection to the community. It's a devastating loss.

Our deepest condolences to his family and all who knew him. RIP Ricky.

12/09/2025

At The Brooke Surgery, we really value what our patients have to say. Your feedback is important to us because it helps us to improve and do more of the things that patients want to see. At our recent Patient Participation Group meeting last week we discussed problems patients have been facing with our systems, and we worked on solutions together.

We are also working on introducing a "update to practice" option on Whatsapp for quick message updates that patients can use, that is quicker than the usual pathways.

Thank you for all your feedback so far, we are committed in making your patient experience as smooth as possible.

If you wish to join the PPG to contribute to changes within the practice, please use the following link:
https://www.brookesurgery.co.uk/form-ppg-signup-form

01/08/2025

How you request appointments is changing. Here's what you need to know.

The Brooke Surgery is now using a new system called ChatDoc, a WhatsApp-based messaging system.

We appreciate this is a change from AskMyGP, which many of you found helpful. However, ChatDoc will help us respond faster and reduce delays in getting you care.
· It's NHS approved and totally safe
· WhatsApp message us on our usual number (0161 368 3312) to get started
· Using the WhatsApp will keep the phone line free for those who are vulnerable or have not access to a smartphone

When you send us a request, we'll ask a few more questions than before to help us get you to the right clinician sooner.
Please see the following video on how to use the system (this includes responding to the feedback you have sent us)
https://youtu.be/36eANGXws54

If you would like this in written format please let us know via direct message and we will send this to you.

· for more info: https://www.brookesurgery.co.uk/news/service-update

Service Update

01/08/2025

We are recruiting for a Referral Lead at the Brooke surgery.

As the Referral Lead, you will play a central role in managing the patient referral process across a variety of clinical services. This includes processing routine, urgent, ERS, community, and two-week-wait referrals, supporting patients as they move through the healthcare system. You'll be part of a collaborative team environment, where efficiency, precision, and patient support are at the heart of everything we do.

Full time 37.5hours
Pay £27300 a year

Please apply on:

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26/06/2025

We’re making changes to improve your care.

We know it’s been a while since we last posted here, and we understand that many of you have had a difficult experience with our services over the past few months.

We want to start by saying thank you. For your patience, your feedback, and for continuing to trust us with your care. We’ve been listening closely, and we’re making some important changes to improve how you access appointments.

From Friday 27th June 2025, we’ll be moving from AskMyGP to a new booking system called ChatDoc. This system uses WhatsApp to make it quicker and easier to contact us, with longer booking hours and a simpler process for everyone.

Booking will now be open from 7am to 1pm, Monday to Friday, and you’ll be able to message us directly on WhatsApp using the same phone number as always 0161 368 3312. You don’t need to sign up, just click the link on our website or message us as you normally would. The “Book Appointment” link on our website will now take you straight to WhatsApp.

If you don’t have WhatsApp, the link will guide you to download it, and if you’d rather not use it at all, you can still call us in the usual way.

We know recent months have been frustrating, and our booking hours being reduced to 7am–11am may have made it harder at times to access care. That change was temporary while we rebuilt our team, and we’re pleased to share that we’ve welcomed new doctors and are now ready to offer more availability again.

ChatDoc also helps us ask the right questions earlier, so that we can triage your request faster and direct you to the right person or service.

We aim to respond to all messages within 48 hours, so that you’re not left waiting, and we’ll be sharing a full FAQ on our website to guide you through the new process step by step.

We’re here to listen, and we’re committed to improving things for all of our patients.

The Brooke Surgery team

18/05/2025

You’re not alone — there are services available to help with your mental health. Here’s where you can find support close to home.

17/05/2025

It’s not always obvious when your mental health is struggling. Here are a few signs that it might be time to check in with yourself — or reach out for support.