The Brooke Surgery

01/08/2025

How you request appointments is changing. Here's what you need to know.

The Brooke Surgery is now using a new system called ChatDoc, a WhatsApp-based messaging system.

We appreciate this is a change from AskMyGP, which many of you found helpful. However, ChatDoc will help us respond faster and reduce delays in getting you care.
· It's NHS approved and totally safe
· WhatsApp message us on our usual number (0161 368 3312) to get started
· Using the WhatsApp will keep the phone line free for those who are vulnerable or have not access to a smartphone

When you send us a request, we'll ask a few more questions than before to help us get you to the right clinician sooner.
Please see the following video on how to use the system (this includes responding to the feedback you have sent us)
https://youtu.be/36eANGXws54

If you would like this in written format please let us know via direct message and we will send this to you.

· for more info: https://www.brookesurgery.co.uk/news/service-update

Service Update

01/08/2025

We are recruiting for a Referral Lead at the Brooke surgery.

As the Referral Lead, you will play a central role in managing the patient referral process across a variety of clinical services. This includes processing routine, urgent, ERS, community, and two-week-wait referrals, supporting patients as they move through the healthcare system. You'll be part of a collaborative team environment, where efficiency, precision, and patient support are at the heart of everything we do.

Full time 37.5hours
Pay £27300 a year

Please apply on:

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26/06/2025

We’re making changes to improve your care.

We know it’s been a while since we last posted here, and we understand that many of you have had a difficult experience with our services over the past few months.

We want to start by saying thank you. For your patience, your feedback, and for continuing to trust us with your care. We’ve been listening closely, and we’re making some important changes to improve how you access appointments.

From Friday 27th June 2025, we’ll be moving from AskMyGP to a new booking system called ChatDoc. This system uses WhatsApp to make it quicker and easier to contact us, with longer booking hours and a simpler process for everyone.

Booking will now be open from 7am to 1pm, Monday to Friday, and you’ll be able to message us directly on WhatsApp using the same phone number as always 0161 368 3312. You don’t need to sign up, just click the link on our website or message us as you normally would. The “Book Appointment” link on our website will now take you straight to WhatsApp.

If you don’t have WhatsApp, the link will guide you to download it, and if you’d rather not use it at all, you can still call us in the usual way.

We know recent months have been frustrating, and our booking hours being reduced to 7am–11am may have made it harder at times to access care. That change was temporary while we rebuilt our team, and we’re pleased to share that we’ve welcomed new doctors and are now ready to offer more availability again.

ChatDoc also helps us ask the right questions earlier, so that we can triage your request faster and direct you to the right person or service.

We aim to respond to all messages within 48 hours, so that you’re not left waiting, and we’ll be sharing a full FAQ on our website to guide you through the new process step by step.

We’re here to listen, and we’re committed to improving things for all of our patients.

The Brooke Surgery team

18/05/2025

You’re not alone — there are services available to help with your mental health. Here’s where you can find support close to home.

17/05/2025

It’s not always obvious when your mental health is struggling. Here are a few signs that it might be time to check in with yourself — or reach out for support.

16/05/2025

In honour of Mental Health Awareness Week, Let’s talk about mental health in the South Asian community and where you can find help

Why is it important for us to talk about mental health?

15/04/2025

We're pleased to announce that our online services are back up and running.

We sincerely apologise for the recent disruption to Tameside Internet, which affected some practices in Hyde and meant AskmyGP was temporarily unavailable.

To help accommodate those who may have been unable to contact us earlier, AskmyGP will be open for longer today.

Thank you for your patience and understanding.

04/02/2025

Hi everyone, we wanted to give you an update on our services and acknowledge the frustrations some of you have been experiencing with wait times and appointment availability. We sincerely apologise for any inconvenience this has caused. As we previously mentioned, we've been facing staffing challenges.

We're delighted to share that we've recently welcomed three new doctors to our team. They're settling in well and beginning to see patients. we will be welcoming more hires to our clinical team in the very near future.

While this is a significant step forward, returning to full capacity takes time. We're working hard to restore all our services, as quickly as possible. We understand the importance of accessible healthcare and are committed to getting back to normal as soon as we can. Our appointment system will be open from 7am and we will close when we are reaching full capacity each day during this period.

We've also been listening to your feedback and are making changes to improve the service in all areas. This includes reviewing and updating our policies, such as our DNA (Did Not Attend) policy, to ensure a smoother and more efficient experience for everyone. For instance there were over 500 appointments not attended in the month of December alone.

You may also see changes in how we manage appointments and communicate with you. Locally, there has been significant investment in additional services for face-to-face assessments, particularly for acute illnesses. We are also working closely with local pharmacies to provide support for infections and may refer you to the pharmacist for assessment and antibiotic prescribing if appropriate to ensure you receive the most timely and appropriate care.

You can also find information about our services and alternative options for appointments at https://www.brookesurgery.co.uk/appointments
We really appreciate your patience and understanding during this time. We’ll continue to keep you updated on our progress. If you have any urgent concerns, please do get in touch.

Book Appointments at The Brooke Surgery in Hyde

06/12/2024

🎉 We're thrilled to announce that Brooke Surgery has been named Best Health Provider in the Hyde Excellency Awards! 🎉

A huge thank you to our incredible team for their dedication to providing outstanding patient care. We're also incredibly grateful to our wonderful patients for their ongoing support and trust. This award is a testament to our commitment to providing high-quality, compassionate healthcare to the Hyde community.

We're incredibly proud of this achievement and will continue to strive for excellence in all that we do. Thank you for being a part of the Brooke Surgery family!

26/11/2024

Dear Patients,

Please note that we are currently experiencing a high level of staff sickness, which has unfortunately reduced our capacity to provide appointments. We apologise for any inconvenience this may cause and appreciate your understanding during this time.

We pride ourselves on being open for messages all the time. However, given the degree of staff sickness, we are unable to meet the expected message volumes in a timely manner. This decision has been made to ensure patient safety.

For other non-urgent appointments please see the following sign-posting links:
https://www.brookesurgery.co.uk/appointments

We are working hard to restore our services to normal as soon as possible and will keep you updated.
Thank you for your patience and cooperation.

Sincerely,
The Brooke Surgery

Book Appointments at The Brooke Surgery in Hyde

25/11/2024

Understanding the risk factors for psoriasis can help you take proactive steps in managing this common skin condition. 🩺

From genetic predisposition to lifestyle habits, this post breaks down the key contributors to flare-ups.

Swipe through to learn more, and don’t forget to check out our YouTube video for tips on effective treatments! Link in bio. 🌟

11/11/2024

🤔 Tired of the same old psoriasis treatments? We explore 6 options you NEED to know about, including some your doctor might not mention! 👀 Https://youtu.be/Fc820xZ9vOs

Dr. Nabeel explains the 6 essential treatments for managing psoriasis effectively, from hydration to mental health support. To learn more about The Brooke Su...