09/04/2026
We urgently need help from BT (BT Group).BT Complaints/Customer service/Stories , BT Complaints Contact Details, The non official BT broadband speed / openreach support group
Our main business line 01797 362187 has been placed in quarantine for 3 months, and despite weeks of trying to resolve, we are still without a solution.
This number has been active for decades and is essential to our day-to-day business. Right now, we are losing bookings every single hour, and customers simply cannot reach us.
leavinb a long-standing business line unusable for months without resolution is unacceptable. We have done everything asked of us and still have no clear outcome or timeline.
We are asking BT to urgently:
• Escalate this case
• Restore our number or provide an immediate alternative like forwarding to a mobile
• Contact us directly with a solution
At this point, we feel we have no choice but to raise this publicly.
If anyone has contacts within BT or advice on how to escalate this further, we would really appreciate your help.
The Real Marsh Watch