02/02/2026
👷♀️Job Title: Service Coordinator & Administrator (Full-Time)
🧡Company: Ivybae Care and Wildercombe Residential home
🗒Contacts: Carly Turton & Maria Appleyard
💷Salary: Competitive – To be discussed (Dependent on experience and skills)
🔶️The Role
Ivybae Care is thriving! Due to our service becoming significantly busier, we are looking for an organized and proactive Service Coordinator to join our dedicated office team. You will be the central link between our clients and our care staff, ensuring every shift is covered and our high standards of care are maintained.
🔶️The Schedule & On-Call Rotation
This role follows a 4-week rotating pattern. It is essential that the successful candidate can commit to the following:
💛Weeks 1, 2, & 3: Monday to Friday | 8:00 AM – 4:00 PM (Office Based)
💛Week 4: Monday to Thursday (Office Based) PLUS Service On-Call starting Friday at 5:00 PM through to Monday morning.
🔶️Key Responsibilities
Care Coordination: Managing staff rotas and ensuring all care visits are scheduled efficiently using our internal systems.
🔶️Administration: Maintaining accurate digital records, compliance tracking, and general office support.
🔶️Service On-Call: During your scheduled "Week 4," you will be the primary point of contact for the service from Friday evening until Monday morning.
🗣Communication: Acting as a professional and supportive contact for our care team, clients, and their families.
👇About You
💻IT Skills: You must be highly proficient in IT. This includes experience with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn and navigate bespoke scheduling or care management software.
🎓Experience: Previous experience in a fast-paced admin or coordination role (Care sector experience is highly desirable).
🤔Decision Maker: You can stay calm and make logical decisions during last-minute schedule changes or emergencies.
🗣Communication: Excellent verbal and written skills with a professional telephone manner.
Reliability: You are fully committed to the 4-week rotation and the responsibility of the on-call weekend.
📅 Recruitment Timeline
We are moving quickly to support our expanding team
🗓Closing Date for Applications: Monday, 9th February
👥️Interviews Held: Tuesday, 10th February & Wednesday, 11th February
➡️How to Apply: Please send your CV and a brief cover note to both:
📧Carly Turton: carly.turton@ivybaecare.co.uk
📧Maria Appleyard:
maria.appleyard@ivybaecare.co.uk
⚠️Please confirm in your application that you are available for the interview dates and are fully comfortable with the Week 4 on-call requirement (Friday 5:00 PM – Monday morning).⚠️