23/01/2026
π©ββοΈ Weβre Improving Your Consultation Experience
π» Weβll soon be introducing a new digital tool called Heidi to support your clinician during consultations.
π¬ What does this mean for you?
Heidi is an AI assistant that helps create clinical notes during your appointment β so your clinician can spend less time typing and more time listening to youπ
π₯οΈ How it helps
βοΈ Allows your clinician to focus fully on the conversation
βοΈ Produces accurate clinical notes from the discussion
βοΈ Notes are always checked, edited and approved by your clinician
π Safe & secure
βοΈ Information is handled securely and confidentially
πYour choice
Using Heidi is completely optional. Your clinician will always ask for your consent at the beginning of EVERY Consultation.
βYou can say no at any time β this will never affect your care.
π
We aim to start rolling this out within the next week or so. This means that you may find that you may be asked about this in upcoming appointments
π We appreciate your patience and understanding while we introduce and settle into this new system