17/10/2022
As you are all probably aware by now that we unfortunately lost both of our NHS Contracts that we tendered for 4 years ago to start any new treatment plans, which ceased on 31 March 2022. We have accepted a Wind Down Contract for both of our practices which means that any patients who are in active treatment (with an appliance fitted) will continue to have their appointments with us at the Ilkley practice, until the end of their treatment. Any patients who had been referred to the hospital will be passed onto the new providers to continue with their treatment with them. Any patients who were on a recall for a review appointment, but not started any treatment, have been referred back to their referring dentists to be rereferred to the new providers through the Referral Management System (RMS). Any patient on a waiting list to start treatment were referred back to the Referral Management System so that they would be offered a new patient appointment with the new providers. Those patients who have had teeth removed or other dental procedures in order to start treatment, but do not have any appliance fitted as yet, have been sent onto the new providers as a "priority transfer" ready to start treatment with them. The new providers are slowly getting through the large number of patients that need to transfer to them, and we are helping as much as possible during this transition period. All clinical notes, xrays and photographs have been securely transfered to the new providers now for both practices and it is now a case of waiting for them to contact you directly. In March this year NHS England sent out a letter to all those patients held on the waiting lists to the addresses we held on file. The letter asked patients waiting for treatment to contact them by phone to validate their unique reference number in the letter (URN), to confirm that they still wanted NHS treatment. The numbers began with a YAH or YRK at the front of them. This URN number relates to the patient and will continue with them throughout their orthodontic treatment with the new providers. Once you have this number you can go on line at www.dental-referrals.org/patients/track-a-referral and input the number to track the progress of your orthodontic treatment. If you have lost or thrown your letter away email d.refferals@nhs.net to explain that you've validated the letter to say you want treatment but mislaid the letter and they should be able to confirm your URN number. If you have not received a letter then it may be that your contact details have changed and you need to update them. Alot of patients think that if they've updated their new address or phone number with their dentist, then it is automatically passed o to us. This is not the case so please make sure you let us know too. There are still waiting times for treatment and everyone will eventually get an appointment but it may take a while. We look forward to seeing our patients who are in active treatment and we wish the new providers all the very best in ensuring that our patients are offered treatment very soon. If you have any other queries please do not hesitate to get in touch but please note that our phone lines are extremely busy at the moment and it may take a while to get through. Please be polite to the other person who answers your calls as they are only doing their job and trying to give you as much information as possible. We thank all of our patients for their continued support during this transition period. The Practice Manager Regent Orthodontics
If you are viewing this on a mobile phone please scroll down the page and enter your Unique Reference Number (URN) in the box entitled: “Track a referral”
