Highview House Care Home - Barchester Healthcare

24/09/2025

🖌️ Virtual V&A Make-along 🎨

In celebration of National Day of Arts in Care Homes, residents and patients across the country enjoyed a wonderful V&A Virtual Make-along experience with Holly from the V&A Learning team and designer-artist Rafin Jannat.

Taking inspiration from the South Asia Gallery at the museum, everyone had the chance to experiment with paints and pigments made from everyday ingredients, creating their own unique artworks.

It was a calming, creative experience that everyone truly enjoyed. A big thank you to the Victoria and Albert Museum team for leading such an inspiring session!

Here are some of our favourite highlights. ✨

National Activity Providers Association

22/09/2025

⭐ We’re Finalists in the UK Customer Experience Awards ⭐

It’s awards season and we’re thrilled to share that our talented Customer Experience Team has been shortlisted in not one, but two categories in the prestigious UK Customer Experience Awards:

💡 Best Use of Customer Insight
💻 Best Use of Technology

We’re proud that Barchester Healthcare is the only company from the health sector to be recognised in either of these categories. The winners will be announced at Wembley in October – wish us luck!

Our nomination for Best Use of Customer Insight comes from our Tell Barchester survey, which gathers invaluable feedback each year from more than 13,500 residents, patients and their families. Every single piece of feedback helps us shape and improve the care and services we provide.

In the Best Use of Technology category, our new Connex CRM system, powered by Salesforce, has been recognised for transforming how we manage every customer interaction – making the care journey seamless.

We’re so proud of our team and grateful to everyone who shared their feedback with us.

21/09/2025

World Alzheimer’s Day 2025 – Why It Matters More Than Ever 💜

World Alzheimer’s Day, observed annually on 21st September, is a global event dedicated to raising awareness about Alzheimer’s disease and dementia.

With nearly 1 million people in the UK living with dementia, understanding, support and research have never been more important.

Alzheimer’s Day serves as a powerful reminder of the challenges faced by individuals and families living with Alzheimer’s, and the importance of early diagnosis and intervention.

At Barchester, our commitment to dementia care goes beyond World Alzheimer’s Day. We strive to make a difference every day, providing compassionate support, innovative programmes, and expert care for residents, patients and families.

To find out more, please see our latest blog here: https://www.barchester.com/help-and-advice/world-alzheimers-day-2025-why-it-matters-more-ever-barchester

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18/09/2025

V&A Virtual Make-along!

On Tuesday, 23rd September, at 2.30pm we’ll be virtually joining Holly from the V&A Learning team and designer-artist Rafin Jannat for a live make-along in celebration of the National Day of Arts in Care Homes.

We’ll learn about the stunning work of artists, designers and craftspeople that feature in the South Asia Gallery at the V&A Museum in South Kensington, London.

Residents can follow along to create their own work on paper using pigments and paints you can find and make from everyday ingredients.

The event will be available to watch via YouTube live, please contact us for more information.

To find out more about life in our homes, please visit our website:
https://brnw.ch/21wVSnf

16/09/2025

⭐ Happy National Housekeeping Week ⭐

This week we’re celebrating the fantastic housekeeping teams across our care homes and hospitals.

It’s a wonderful opportunity to recognise their dedication to keeping everything spotless and creating a welcoming environment for residents, patients, families and visitors.

Thank you to all our colleagues for their continuous hard work and support – you truly make a difference every day.

12/09/2025

🎉 Lotus Manor is Now Open 🎉

We’re excited to share that Lotus Manor Care Home in has opened its doors in style, with a Grand Opening performed by the Deputy Mayor of Guildford, Councillor Jane Tyson, in front of invited guests from the local community.

Our CEO, Dr Pete Calveley, and General Manager, Candy Guo, hosted the event and invited guests to view the stunning new 64-bed care home.

Designed with residents’ comfort in mind, Lotus Manor Care Home will offer residential support, respite stays and specialist dementia care, all delivered by a dedicated and passionate team of trained professionals.

Take a look at some of our favourite moments from the event. ✨

11/09/2025

🚑 Celebrating Emergency Services Day 🚒👏

Residents, patients, colleagues and visitors marked this year’s Emergency Services Day in style, recognising the contribution of local emergency services, volunteers and heroes.

Our homes and hospitals hosted a variety of community events, from coffee mornings to afternoon garden parties, inviting emergency services personnel to join for hot drinks and delicious home-made cakes.

Everyone had a wonderful time, visiting local emergency services sites, engaging in conversations and sharing inspirational stories of emergency services heroes, both past and present.

09/09/2025

Residents at Highview were delighted to begin what promises to be a highly entertaining month of musical entertainment with a performance by Margaret Thompson and her band.

Residents were treated to a jolly good singalong as well as some well known reels and traditional tunes.

Our musical month continues on Saturday, 13th of September with a performance from Brandon McPhee (11am), while on Wednesday 24th of September (2pm), we'll be joined by the ever-entertaining Hugh Dent.

These events are open to residents from across the home, as well as family and friends. For more information, or to confirm attendance, please email highview.activities@barchester.com.

If you or a loved one would like to find out more about life at Highview House, please follow the link below or call our friendly team on 01463 711331.

https://www.barchester.com/home/highview-house-care-home/life-at-our-home

09/09/2025

Understanding Dementia: 5 Common Myths

There are still many misconceptions about dementia, which can make it more difficult for people to feel supported or properly understood.

As part of World Alzheimer's Month, which takes place every September, we're raising awareness by addressing some of the most common myths surrounding the condition.

You can read the full article here: https://www.barchester.com/help-and-advice/blog/common-myths-surrounding-dementia

08/09/2025

✨ Celebrating Veteran-friendly Status ✨

Staff and residents at Wimborne Care Home in are celebrating because the home has achieved veteran-friendly status!

Wimborne has strong links to the military and is home to several ex-servicemen and women. At the start of 2025, the home proudly pledged its support to the Veteran-Friendly Framework and has been working towards Veteran-Friendly Status ever since in order to best serve its military residents and their families.

The Veteran Friendly Framework (VFF) was launched in October 2023, with the aim of tackling loneliness and isolation, and delivering improved health and wellbeing for over 25,000 veterans living in care homes across England.

Sarah Peach, General Manager at Wimborne Care Home, commented: “There are eight different standards to work through in order to achieve Veteran Friendly Status so you do need to be committed. But if like me and my team, you are passionate then it is a joy to complete and very informative. We have all loved doing it, meeting new people and taking part in charity events for veterans. We all thought it was an important step for a home like ours with so many links to the military and I know our team are delighted that we have been able to do this for our residents and their loved ones.”

What a fantastic achievement. Congratulations, Wimborne Care Home - Barchester Healthcare! 👏

08/09/2025

Our Tell Barchester Annual Survey is LIVE!

For the 5th consecutive year, our annual customer satisfaction survey Tell Barchester is OPEN!

The survey gives our residents, patients, their friends and family the opportunity to tell us how they feel about their experience, helping us learn, improve and celebrate what people love about life at Barchester.

Residents and patients are able to complete the survey with our teams, invitations to take part are emailed to all friends & family members we have contact details for – have you received yours? It’s also possible to take part in our homes and hospitals using the QR posters on display.

Tell Barchester is quick and simple to complete, your time is much appreciated and this feedback shapes the care and service received across Barchester.

In the meantime, if you have feedback you would like to share you can talk to us at any point, our door is always open.

07/09/2025

To "celebrate" the end of summer, and to welcome in the Autumn, Highview House will be hosting not one but two musical performances this coming week.

Firstly, on Tuesday 9th of September, friend of the home (and Sounds Familiar's very own accordion-in-chief) Margaret Thompson will join us for an afternoon of favourites.

Then, on Saturday morning, we'll be joined once again by internationally-acclaimed recording artist Brandon McPhee to the home! Well known to residents of the far North, Brandon will be bringing his accordion skills to the home at 11am!

Both of the these fabulous events will be open to residents from across the home, as well as their family and friends. For more information, or to register your interest, drop our friendly activities team a line at 01463 711331 or by email at highview.activities@barchester.com.

If you or a loved one would like to find out more about the Highview House activities programme, please follow the link below.

https://www.barchester.com/home/highview-house-care-home/life-at-our-home

06/09/2025

Attention all quizzers and music fans! 🎵 📝

Join us on Wednesday, 10th September, at 2.30pm for a fun-filled virtual music quiz.

We’ll link up with Barchester care homes and hospitals across the country for Barchester’s ‘Now That’s What I Call Music’ Quiz.

Our residents will go head-to-head with our sister homes, putting their music knowledge to the test to see who will claim the title of ultimate quiz champion.

The event will be available to watch via YouTube live, please contact the home for more information.

05/09/2025

It was a day on the road for residents at Highview House, with the minibus taking to the road for two fun - but very different adventures!

First up was a trip to Hilton Church for the return of our bi-weekly singing group, Sounds Familiar. Sounds Familiar is an interactive, dementia-friendly music and singing group that helps residents keep in touch with friends, meet new faces and indulge in a little singing (and dancing!).

Then, a few of the boys (not so keen on having their photos taken) took a run up to Cantraybridge College for a cup of tea in the café and to visit some of the - quite unusual - wildlife. To find out more about the fine work at Cantraybridge, follow the link below.

https://www.cantraybridge.co.uk/

To find out more about life at Highview, follow the link below, or get in touch with our friendly activities team on 01463 711331 or highview.activities@barchester.com

https://www.barchester.com/home/highview-house-care-home/life-at-our-home

04/09/2025

⭐ LaingBuisson 2025 Award Finalist ⭐

We’re delighted to announce that we’ve been shortlisted for the ‘Care Home Group of the Year’ category at the prestigious LaingBuisson Awards.

Now in their 20th year, the awards recognise and celebrate outstanding achievements in the UK health and social care industry.

With more than 400 entries submitted across each category, being named a finalist is a real honour.

This recognition is a true reflection of the dedication, hard work and compassion of all our teams and colleagues across Barchester – a big thank you for everything they do each day! 👏

The winners will be announced on the 20th November 2025 at Park Plaza Westminster Bridge, London.

LaingBuisson LaingBuisson News

03/09/2025

✨🎭 Bringing the Fringe to Strachan House ✨🎵

Residents, families and visitors at Strachan House Care Home in enjoyed an afternoon of fantastic performances as part of the Edinburgh Fringe Care Fest.

Now in its third year, the Fringe Care Fest brings the magic of the Fringe directly to care home residents who can no longer visit the festival venues.

Talented singer and pianist Jacqui Randa warmed up the crowd with her excellent keyboard skills and cheeky anecdotes. After a short break for more prosecco in the sun, everyone relaxed to the wonderful voice of Duane Forrest.

It was an amazing experience, complete with a special party menu from the home’s kitchen team, plenty of drinks – and of course, lots of dancing.

A big thank you to all involved in making this event such a success. 👏

02/09/2025

We’re happy to announce that our latest newsletter is now out.

To find out more about life at our home and to download a copy, please visit our website www.barchester.com/home/highview-house-care-home and review the newsletter on the activities page or contact our friendly team for a copy on 01463 711331.

02/09/2025

⭐ A Perfect 10! ⭐

We’re thrilled to share that Iverley View Care Home in has received a 10 out of 10 score on the independent care home reviews site, carehome.co.uk, after a series of glowing reviews.

This fantastic achievement places Iverley View 7th out of 7,238 care homes across England and 1st in their county.

A big thank you to the team who work incredibly hard to provide the highest standard of care and support to residents and their families. Truly well deserved. 👏

.co.uk

01/09/2025

Did you know?

Did you know that Highview Residents attend the Football Memories group with Inverness Caledonian Thistle Community Development?

On the last Friday of each month, we take a minibus run down to the stadium to enjoy a morning of sporting memories and nostalgia (plus a half time pie!).

Football Memories helps residents retain links to the wider community, bring back memories and reconnect with faces from the local sports scene.

To find out more about this or the rest of our activities programme at Highview, please email the activities team at highview.activities@barchester.com, call us on 01463 711331, or visit the link below.

https://www.barchester.com/home/highview-house-care-home/life-at-our-home

29/08/2025

Musical memories at Highview!

Residents at Highview would like to extend a hearty thank you and 'haste ye back' to Eric The Accordionist who visited the home on Thursday, 28th of August for a fantastic afternoon of accordion music. With tunes from all over the world - from Cananda and Brazil to Romania and Italy, residents from across the home were joined by friends, family and staff for a toe-tapping afternoon of interactive music.

Eric is a regular visitor to Highview House, and we all look forward to him returning later in the year.

If you or a loved one would like to find out more about the range of activities offered at Highview, please visit the link below or speak with a member of our activities team on 01463 711331.

https://www.barchester.com/home/highview-house-care-home/life-at-our-home

29/08/2025

🐾 Residents Welcome Furry Friends 🐾

Our care homes and hospitals recently marked National Dog Day in style by hosting a range of activities for all to enjoy, including dog shows, pet therapy sessions and community events.

From four-legged companions to wagging tails and friendly competitions, it was a wonderful day that brought joy and smiles to everyone.

Take a look at some of our favourite moments. ✨

28/08/2025

Community Cafe:

Our Community Cafe is more than just a chance to bring out the fine China. Every month, residents invite a member of the wider Inverness community to join them in the upstairs dining room for a coffee, a cake, and to find out about their lives.

This month, residents were joined by Rev. Scott Polworth from Kinmylies Church, who generously spent time chatting away with residents and answering questions from our Getting To Know You board game.

The Community Cafe is a great chance for residents to meet, for families to join in the activities, and for everyone at the home to engage with community around them. If you would like to join us, or if you have any suggestions as to who you would like to see as a guest, please drop the activities team a line on highview.activties@barchester.com.

If you or a loved one would would like to find out more about life at Highview, please follow the link below.

https://www.barchester.com/home/highview-house-care-home/life-at-our-home

27/08/2025

Music at Highview House...

Residents at Highview would like to extend a warm 'welcome back' to Eric The Accordionist who will be entertaining us from 2.30pm on Thursday, 28th of August.

Eric's music is a whistlestop tour of Scotland, France and across Europe, and is popular with fans of traditional music as well as the popular hits.

As always, this activity is open to all friends and family, as well as residents from across the home.

26/08/2025

Did you know?

Did you know that residents at Highview receive regular vists from Sammy (and his guardian, Ivy) from Pets As Therapy?

Even a short interaction with an animal friend can bring a smile, calm an anxiety, and bring people together. At our most recent visit, Sammy spent time across the home, interacting with residents, and generally being the centre of attention.

For more on the fine work that Pets As Therapy Do, please follow the link below.

https://petsastherapy.org/

To find out more about this or any other of our wide range of activities at the home, please give our friendly activities team a ring on 01463 711331 or by email on highview.activities@barchester.com.