26/02/2026
‘Meet the Team Thursdays’ highlights the incredible individuals who have been with us for over a decade. These Magnificent Seven are the backbone of our firm, and we, and the families we look after, wholeheartedly appreciate their compassion, professionalism, and loyalty.
Funeral Administrator Darlene Mackay is just efficiency in a nutshell – we genuinely have no idea how she gets through her vast workload, but she never misses a detail, and creates an outstanding rapport with our families, for whom she is often the first point of contact.
Over the decade she has been with us, Darlene has developed an encyclopaedic knowledge of our business and an incredible memory of our families, and she keeps all the funeral directors right, so that we can deliver on our promise of getting every funeral right for every family.
Vicki said, “Nothing is ever too much trouble for Darlene, however busy she is. She is completely unflappable, organising us all and keeping us right, and alongside that caring and empathetic manner is a really cheeky personality. She’s always got the kettle on and makes a great ‘droppy hot’.”
