20/02/2026
🚨 Important Notice: Change to Prescription Request Processing Time 🚨
To improve service reliability and ensure patient safety, we are extending the required notice period for medication requests from 48 hours to 72 hours.
This change is necessary due to the following:
Increasing Prescription Volume
As our patient base continues to grow, so does the number of repeat prescription requests. The additional 24 hours allows our team to process all requests accurately without compromising quality.
Improved Accuracy and Safety
The extended timeframe enables clinicians and pharmacists to carry out thorough checks, reducing the risk of errors and ensuring the correct medication is issued safely.
Operational Efficiency
A longer processing period supports a smoother workflow for our prescription team, reducing last-minute pressure and helping us maintain a high standard of care.
Unforeseen Delays
Staff absences or unexpected circumstances can occasionally cause delays. The 72-hour notice period provides flexibility to manage these situations without affecting patient access to medication.
We appreciate your understanding and cooperation. Please ensure you request your medication at least 72 hours before it is needed.
