Home Instead Norfolk - Home Care & Live-In Care

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Home Instead Norfolk - Home Care & Live-In Care

Home Instead are an award winning CQC Outstanding rated home care provider based in Norfolk. Mid Norfolk : 37 Market Place, Hingham, NR9 4AF.

Tel : 01362 708420
North Norfolk : 3 Market Place, Holt, NR25 6BE. Tel : 01263 650983
West Norfolk : 4 St Nicholas Court, Dersingham, PE31 6GZ. Tel : 01485 496987
Live In Care : 37 Market Place, Hingham, NR9 4AF. Tel : 01362 708420

The Home Instead Norfolk franchise group comprises of three franchises, West Norfolk, Mid Norfolk and North Norfolk. Present day it is run by Husband and Wife team Tom and Laura McEwan

The decision to go into care was made in 2008 after a local family member received very poor care, however, a family member in the north of England received a fantastic service from a Home Instead Senior Care branch. From the very beginning our aim has been to provide good quality care, enabling people to stay in their own familiar surroundings, improving the quality of life and to give piece of mind to the whole family. Each individual package is tailored to meet the needs and requirements on an outcome based care plan. We have now built a fantastic reputation across West Norfolk and have built relationships with various councils, hospitals & numerous health centres. The company now employs over 200 CAREGiver's from all walks of life, but each with the same goal in mind.... to provide the very best support and care to the elderly people across west Norfolk. What Makes us different? No Rushing

We realise many elderly don’t like to be rushed. At Home Instead Senior Care we have a minimum of 1 Hour visits, that means that the service we provide is the very best available and our CAREGivers have the time to get to know our clients. No Strangers

Continuity is key, Our CAREGivers are matched to our clients' personalities and needs so that a bond can be struck up and over time trust can develop between the two. We have many clients who have just one regular CAREGiver, which enables a great service. With clients who require a significant amount of care (more than one visit daily) then we will make you aware of all the CAREGivers that will be coming in, we will come out and introduce you to any new CAREGivers, which rarely exceeds 3, even in the most complex of cases. We Really Do Care

Home Instead Senior Care was born due to our own experiences with poor care, we have filtered down our companies ethos to our teams of office staff and CAREGivers. We regularly keep in touch with our clients, be it a home visit or a telephone call to make sure that they are more than satisfied with the service and to see if we can help in any other ways. Thank you for taking the time to find us online, please feel free to have a look through the services we offer and what people who have experienced our service had to say about it. If you are interested in receiving additional information or wish to book an appointment to discuss care for someone, please get in touch

03/02/2026

Congratulations to Cheryl on reaching one year with us!! 🎉 Thank you for your dedication, compassion, and the care you bring to your clients every day.

30/01/2026

Please join us in celebrating Katrina, our North Norfolk Care Pro of the Month! 🏆💙 Her dedication, compassion, and commitment to staying with her client when she was needed most truly define what care is all about.

22/01/2026

With less than a month until Valentine's day, our West Norfolk team thought of celebrating each week with random act of kindness. This week - a teddy and some heart shaped cookies for everyone in the office.

19/01/2026

Starting off the year in Mid with our lovely Heather Thomas celebrating her year anniversary with Home Instead. Heather has really become one of the team and has built such lovely relationships with her clients over the first year.

15/01/2026

We are proud to announce that Home Instead West Norfolk has been awarded a 5 Star Employer rating, based on outstanding feedback from our Care Professionals in the 2025 WorkBuzz survey. 👏

This recognition highlights our commitment to creating a supportive and rewarding workplace for our team, who deliver exceptional home care across West Norfolk, including King’s Lynn, Hunstanton, coastal villages, and Downham Market.

13/01/2026

Our Lisa has received her Care Certificate after completing all the modules and competencies. She is a real asset to our team, and her confidence has blossomed. Well Done Lisa 👏

08/01/2026

Our wonderful Care Pro Holly are been absolutely fantastic, receiving a Quality Recognition Award for her attention to detail and care for one of her clients.

Whilst supporting her client Holly picked up on multiple concerns that all seemed out of character for him. He was cold and shaking, his skin was yellow. Holly contacted the office and 111 and raised these concerns straight away to get him medical attention.

This subsequently led to eventually client being admitted to hospital with sepsis and later passing away. Holly was an advocate for this client when others said that he was ok and they were not concerned. This shows not only amazing attention to detail but also an unbelievable amount of courage to be able to fight for what is right when Holly knew something was not right with her client.

Holly also received a heart of gold and care professional of the month certificate for building strong relationships with her clients and supporting new care professionals on shadow visits. Holly show's compassion, kindness and unwavering support to all her clients, always acting in a manner that puts her client's best interests first.

05/01/2026

Our new carers in training, using sensory glasses in Betty’s Room to gain a deeper understanding of the challenges some of our clients live with every day. Building empathy, awareness, and better care from the very start.

01/01/2026

Happy New Year from Home Instead Norfolk and Cambridge! 🥂

29/12/2025

Congratulations to Katrina and Vicky on completing their first year with Home Instead! Thank you for your dedication, kindness, and the wonderful care you bring to every visit. We’re so grateful to have you both as part of our team. 🫶

25/12/2025

Merry Christmas! 🎄

23/12/2025

Festive Fun has been happening in Mid, we had a few evenings of celebrations with our care pro's to end off the year.

A few games and Christmas crafts were enjoyed by all.

Thank you to all our Care Pro's for a fabulous year, may we continue to deliver outstanding care together in 2026

Address

66 High Street
King's Lynn
PE301AY

Website

http://www.homeinstead.co.uk/westnorfolk

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