Home Instead Norfolk - Home Care & Live-In Care

Home Instead Norfolk - Home Care & Live-In Care Home Instead are an award winning CQC Outstanding rated home care provider based in Norfolk. Mid Norfolk : 37 Market Place, Hingham, NR9 4AF.

Tel : 01362 708420
North Norfolk : 3 Market Place, Holt, NR25 6BE. Tel : 01263 650983
West Norfolk : 4 St Nicholas Court, Dersingham, PE31 6GZ. Tel : 01485 496987
Live In Care : 37 Market Place, Hingham, NR9 4AF. Tel : 01362 708420

The Home Instead Norfolk franchise group comprises of three franchises, West Norfolk, Mid Norfolk and North Norfolk. Present day it is run by Husband and Wife team Tom and Laura McEwan

The decision to go into care was made in 2008 after a local family member received very poor care, however, a family member in the north of England received a fantastic service from a Home Instead Senior Care branch. From the very beginning our aim has been to provide good quality care, enabling people to stay in their own familiar surroundings, improving the quality of life and to give piece of mind to the whole family. Each individual package is tailored to meet the needs and requirements on an outcome based care plan. We have now built a fantastic reputation across West Norfolk and have built relationships with various councils, hospitals & numerous health centres. The company now employs over 200 CAREGiver's from all walks of life, but each with the same goal in mind.... to provide the very best support and care to the elderly people across west Norfolk. What Makes us different? No Rushing

We realise many elderly don’t like to be rushed. At Home Instead Senior Care we have a minimum of 1 Hour visits, that means that the service we provide is the very best available and our CAREGivers have the time to get to know our clients. No Strangers

Continuity is key, Our CAREGivers are matched to our clients' personalities and needs so that a bond can be struck up and over time trust can develop between the two. We have many clients who have just one regular CAREGiver, which enables a great service. With clients who require a significant amount of care (more than one visit daily) then we will make you aware of all the CAREGivers that will be coming in, we will come out and introduce you to any new CAREGivers, which rarely exceeds 3, even in the most complex of cases. We Really Do Care

Home Instead Senior Care was born due to our own experiences with poor care, we have filtered down our companies ethos to our teams of office staff and CAREGivers. We regularly keep in touch with our clients, be it a home visit or a telephone call to make sure that they are more than satisfied with the service and to see if we can help in any other ways. Thank you for taking the time to find us online, please feel free to have a look through the services we offer and what people who have experienced our service had to say about it. If you are interested in receiving additional information or wish to book an appointment to discuss care for someone, please get in touch

We had our team meetings this past week, and had all our lovely Care Pro's visiting us in the office.Along with all the ...
20/03/2026

We had our team meetings this past week, and had all our lovely Care Pro's visiting us in the office.

Along with all the business updates, we shared many laughs and presented awards to our Care Pro's - lovely to see everyone. 🫶

Celebrating 3 of our Care Pros receiving their 'Certificate of Service' awards for 1 and 2 years of service.🥇
05/03/2026

Celebrating 3 of our Care Pros receiving their 'Certificate of Service' awards for 1 and 2 years of service.🥇

Our carers completing Basic Life Support training in January. ⛑️
02/03/2026

Our carers completing Basic Life Support training in January. ⛑️

❤️ A little love for our amazing team on Galentine’s Night 🥂'You spend every day caring for others, so we want to take a...
27/02/2026

❤️ A little love for our amazing team on Galentine’s Night 🥂

'You spend every day caring for others, so we want to take an evening to care for you!'

To celebrate "sharing the love" in the month of Feb, Mid Office hosted a Galentine’s Night at the office.

We forgot any Friday the 13th superstitions and had a lovely evening catch up. Sweet treats, bubbles and lots of laughs was had by all.

Our lovely Gemma has been with us for a year already..... this lady has definitely won her client's hearts.Gemma's confi...
25/02/2026

Our lovely Gemma has been with us for a year already..... this lady has definitely won her client's hearts.

Gemma's confidence has absolutely soared and she has become an amazing Care Pro.

Well done Gemma on your first year, we are so happy to have you as part of the Home Instead Mid Team.

We’re pleased to share that our Mid Norfolk Home Instead office has been rated Excellent following a PAMMS assessment ca...
24/02/2026

We’re pleased to share that our Mid Norfolk Home Instead office has been rated Excellent following a PAMMS assessment carried out by Norfolk County Council.

A PAMMS Excellent rating is comparable to achieving Outstanding with the Care Quality Commission. It places the service among the very top home care providers in Norfolk, with only a small number reaching this level.

During the inspection, we shared that our aim was to achieve an Excellent rating. We were told that it was likely unobtainable. That was disappointing to hear — because setting high standards and continually improving is central to how we operate. We don’t see excellence as optional; we see it as the benchmark.

This recognition reflects:
• Consistent, relationship-led care for our clients
• Strong leadership and governance
• A focus on training and supporting our Care Professionals
• Open communication with families and commissioners

We also recognise that local authorities rightly want to see high-quality, reliable providers delivering real outcomes for people in their communities. We’re proud that this assessment reflects the standards we work to every day.

Particular congratulations to:
• Kelly, our Care Manager
• Caroline, our Group Operations Manager
• Our Director Laura, for her leadership and commitment to maintaining high standards

Thank you to our entire team across Mid Norfolk. This is a collective achievement — and we’ll continue to build on it.

Our lovely Sara has been with us for a year already. Sara has fitted right in and has totally become an amazing care pro...
20/02/2026

Our lovely Sara has been with us for a year already. Sara has fitted right in and has totally become an amazing care pro. Sarah, we love having you on the team and your clients do so to. Well done on your first year with Home Instead. 💚

We're so flipping ready for Pancake Day 🥞🍳
17/02/2026

We're so flipping ready for Pancake Day 🥞🍳

Happy Valentine's Day ❤️
14/02/2026

Happy Valentine's Day ❤️

Our lovely, bubbly Rachel receiving her long service award from Kelly and Kim. Rachel has completed 4 years with us and ...
11/02/2026

Our lovely, bubbly Rachel receiving her long service award from Kelly and Kim. Rachel has completed 4 years with us and has been an absolute gem. Thank you Rachel for your dedication to Home Instead, your clients love you and we are definitely lucky to have you. 🫶

Congratulations to Cheryl on reaching one year with us!! 🎉 Thank you for your dedication, compassion, and the care you b...
03/02/2026

Congratulations to Cheryl on reaching one year with us!! 🎉 Thank you for your dedication, compassion, and the care you bring to your clients every day.

Please join us in celebrating Katrina, our North Norfolk Care Pro of the Month! 🏆💙 Her dedication, compassion, and commi...
30/01/2026

Please join us in celebrating Katrina, our North Norfolk Care Pro of the Month! 🏆💙 Her dedication, compassion, and commitment to staying with her client when she was needed most truly define what care is all about.

Address

66 High Street
King's Lynn
PE301AY

Alerts

Be the first to know and let us send you an email when Home Instead Norfolk - Home Care & Live-In Care posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Share

Share on Facebook Share on Twitter Share on LinkedIn
Share on Pinterest Share on Reddit Share via Email
Share on WhatsApp Share on Instagram Share on Telegram