Orwell Medical Practice

11/09/2025

Hanging Up the Stethoscope

After four long decades, Dr Alistair McCracken will be retiring from Orwell Medical Practice at the end of this week.

He has been a brilliant, patient and kind colleague and his commitment to patients and to our team has been second to none. We’ll miss his wisdom, his humour, and even the occasional grumble…

The practice won’t be the same without him.

01/09/2025

PROTECTED LEARNING TIME

We will be closed for appointments between 1-6pm on Wednesday 3rd September for protected learning time

04/08/2025

Due to weather interference our phone lines are intermittent. If you are calling for a routine appointment or to check results we recommend waiting until later today or tomorrow morning to enable any patients requiring on the day appointments the opportunity to reach us.

31/07/2025

⭐️ Local Advice Hub Calendar - August ⭐️

21/07/2025

Did you know? If you wish to receive a copy of your results once they are available and have been reviewed by your GP you can request this via our website https://www.lochlevenhealthcentre.co.uk/clinics-and-services/appointments-tests-referrals/tests-investigations/access-your-test-results/ or via Ask My GP

Alternatively if you wish to call to check the status of a result please call any day after 3pm!

When you have a test, you will receive an indication of how long it should take for the results to come back to us. Only contact us once sufficient time has elapsed. You can request results using our…

30/06/2025

⭐️ Local Advice Hub Calendar - July ⭐️

03/06/2025

GP Practices throughout Tayside are committed to providing patients with the highest quality care. They participate in a number of Protected Learning Time (PLT) sessions throughout the year which allows them to provide access to training for the whole practice team.

Most GP Practices throughout Tayside will be closed for routine appointments between 1-6pm on Wednesday 4 June to take part in PLT sessions.

Please be assured, access to urgent care for patients will continue throughout this time.

During those hours on Wednesday 4 June, GP practices will continue to be contactable by phone to access urgent care which cannot wait until the practice reopens the following morning or to make any future appointments or medication requests.

GP surgeries will resume their usual working hours again on Thursday 5 June.

29/05/2025

From all of us to all of you

The call I just took....

The Institute of General Practice Management (IGPM) has launched a campaign to raise awareness about the complexity of the role the Practice Administration team undertakes, the emotional burden on their mental wellbeing that it brings and the impact of that on their ability to help you to get the care and support you need.

Our Administration Team takes hundreds of call every hour, most of which are not straightforward; they are enormously varied and often distressing and challenging to hear and navigate.

Our colleagues are not keeping patients away from the Doctor, they are strong patient advocates, navigating complex systems to get patients the care they need, and they are actually the route to the clinical team. Without them, there is no access.

They are also real people; most of them also trying to deal with exactly the same daily health, relationship and family problems that patients are, whilst also trying to control their emotions to help patients.

We are genuinely here to help and would ask that you take 2 minutes to watch this video which we hope gives an insight into our working day.

Please, if you feel frustrated about getting through, just give a thought that the previous call or two may well have been extremely difficult, emotional or stressful and that the patient they had been supporting may have needed that extra bit of time and help. The member of staff may also have directly related to the issue they were managing on behalf of that patient as they may also be going through the same life experience.

Thank you from the Admin Team at Loch Leven Health Centre

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the cli...

14/05/2025

Did you know its tick season between March-October! If you get a tick bite please follow the guidelines on NHS inform to safely remove the tick.

https://www.nhsinform.scot/illnesses-and-conditions/injuries/skin-injuries/tick-bites/

13/05/2025

Ordering your repeat prescription? Please ensure you submit accurate name, DOB and medication details. If the name and date of birth are incorrect this will be automatically declined as the details will be unable to connect to your patient record and you will be asked to resubmit the request.

07/05/2025

Recruitment at LLHC

Orwell and St Serf's Medical practices are currently recruiting for staff to join our Administration team.

We have a both part-time and full-time posts available (we are a family friendly employer and are willing to be flexible for the right candidate)

We are looking for highly motivated and enthusiastic individuals who can become an integral part of our core support team and contribute to the delivery of excellent standards of service and great patient care.

The work environment is extremely busy and the roles are varied but the organisation and our team is highly supportive and welcoming.

If you think you might have the qualities we are seeking and you are looking for a new role we would love to hear from you.

Please send an up to date CV, together with a covering letter detailing your knowledge, skills and experience to: The Recruitment Team, tay.lochlevenrecruitment@nhs.scot by Friday 30th May.

06/05/2025

⭐️ Local Advice Hub Calendar - May ⭐️