MacMillan Surgery - Dr K F Thong

15/04/2025

🐣 Easter Bank Holiday Update 🐣
Our practice will be closed on:
📅 Good Friday – 18th April 2025
📅 Easter Monday – 21st April 2025

💊 Need medication? Please submit your request in advance — we require at least 48 hours to process prescriptions.

Wishing all our patients a wonderful Easter weekend! 🐣

20/03/2025

We will be closed today from 12:30pm for staff training. We are back open on Friday 21st March at 8am.

20/02/2025

We will be closed today from 12pm for staff training.
The practice will reopen on Friday 21st February at 8am.

17/02/2025

We’re looking for new members to join our Patient Participation Group (PPG) at MacMillan Surgery. This is a great opportunity to share your ideas on how we can improve patient services and stay informed about updates from our practice management team.

📍 Meetings take place at the surgery
📢 Have your say on patient services
📈 Stay updated on practice developments

If you're interested, we'd love to hear from you!

📧 Email: macmillan.surgery@nhs.net
📞 Call: 0151 244 4550

12/09/2024

We will be closed today from 12pm for staff training and we will reopen on Friday 13th September at 8am.

19/07/2024

https://www.england.nhs.uk/2024/07/response-to-global-it-outage/



An NHS spokesperson said:

“The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices.

“The NHS has long standing measures in place to manage the disruption, including using paper patient records and handwritten prescriptions, and the usual phone systems to contact your GP.

“There is currently no known impact on 999 or emergency services, so people should use these services as they usually would.

“Patients should attend appointments unless told otherwise. Only contact your GP if it’s urgent, and otherwise please use 111 online or call 111."

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19/07/2024

**Important Notice**
Our clinical system is down. This is a national issue and our IT team is investigating this as a high priority.

All appointments can still go ahead however please bare in mind that we have access to limited information. You may be asked rearrange your appointment by the clinician if this is most appropriate.

Please try to only contact us in an emergency. We thank you for your patience and cooperation.

26/03/2024

As a practice, we are very pleased to be moving forward with Care Navigation.

From 1st of April 2024, we will have a new telephone system which will help guide you to the correct options.

When you call the surgery to book an appointment, you might notice our administration team will ask you certain questions about how we may be able to help you. Our whole clinical team have requested that staff now ask all patients for a brief indication of what their appointment is for.

This new system is about offering our patients the option to see more suitable health professionals in our team, or even somewhere else within the community services, such as Podiatry, Dental Services, Pharmacy First, Care of the chemist, Treatment room, Physiotherapist, Mental Health Nurse etc. If these additional services can assist with your problem directly, you will often be quicker and may mean that you will not need to see a GP at all.

We will no longer be accepting repeat medication over the telephone, you can do this via the NHS app or at the surgery. This excludes any housebound patients or anyone over the age of 70.

For more information, please visit our website on www.themacmillansurgery.nhs.uk

Thank you for your cooperation!

Dr K F Thong

Opening Hours Appointments New Patients Patient Access Welcome to the MacMillan Surgery Our team of experienced healthcare professional is committed to delivering high quality care. Whether you are in need of a routine check-up, specific medical concerns or a seeking advice on how maintain a healthy...

21/03/2024

We will be closed today from 12pm for staff training and we will reopen on Friday 22nd March at 8am.

04/03/2024

We have a shortage of GP staff due to annual leave and sickness.
We have limited appointments available for today.
Thank you for patience.

29/02/2024

We will be closed today from 12pm for staff training and we will reopen on Friday 1st March at 8am.

24/01/2024

🔔 Important Announcement: Changes to Appointment System! 🔔

Dear All Patients,

Big changes are going to be happening at our practice within the next few months!

All our administration staff are now trained Care Navigators, paving the way for a revamped appointment system. This ensures every patient is booked with the most suitable clinician or service.

Your feedback is important to us.

Could please complete the survey via this link https://www.surveymonkey.com/r/Z89KCHS , this will help us help you.

Thank you.

MacMillan Surgery

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