Orkney Citizens Advice Bureau

Orkney Citizens Advice Bureau Citizens Advice Bureau is independent, and provides free, confidential, impartial advice to everyone regardless of race, gender, sexuality or disability

The Citizens Advice Bureau is independent, and provides free, confidential, impartial advice to everyone regardless of race, gender, sexuality or disability. The advice and information, advocacy and representation is provided by trained volunteers supported by professional advice, information provision and consultancy services of Citizens Advice Scotland.

30/07/2025

Due to technical issues, our reception is closed at the moment. You can call the usual number between 10am - 2pm.

22/07/2025

Do you know someone aged 16 to 18 who is caring for someone for 16 hours a week on average?

They might be eligible for Young Carer Grant - £390.25 to spend on anything they want!

It's available on an annual basis so if they got the payment a year ago, and still care for someone, don't forget to encourage them to apply again.

Share this post with them and encourage them to apply at: bit.ly/YoungCarerGrant2025

08/07/2025

Schools out for summer!

While kids are home and not getting the usual school meals, Our five family payments can help families on low incomes get through the school holidays. The payments also provide year-round support and at key stages in your child's life.

👪🏻 Scottish Child Payment: over £100 every four weeks that you can get for every child you look after who's under 16 years of age

🍼 Best Start Grant Pregnancy and Baby Payment: £767.50 for your first child then £383.75 for any child that comes after your first

🧸 Best Start Grant Early Learning Payment: £319.80 payment when your child is between 2 years old and 3 years and 6 months old

📚 Best Start Grant School Age Payment: £319.80 when your child is first old enough to start primary school

🍎 Best Start Foods: a prepaid card to buy healthy food during pregnancy until your kids reach the age of 3

Find out more: bit.ly/fivefamilypayments

We are closed for island games to the public, but you can call as normal for booking apppintments.
08/07/2025

We are closed for island games to the public, but you can call as normal for booking apppintments.

07/07/2025

Our Trading Standards team is warning the public to be wary of scammers offering live streaming services and merchandise for the Orkney 2025 International Island Games.

Folks are also urged to be on the lookout for bogus pages and websites purporting to be official Orkney 2025 channels and possibly leading to dubious schemes.

Trading Standards Manager Gary Foubister said: “We’ve been alerted to a proliferation of offers for Games-related merchandise such as flags and t-shirts and also streaming services.

“There is no need to pay for streaming services for Orkney 2025 as most events are being broadcast live – for free - on the Games’ Youtube channel.

“Purchasing merchandise online should be approached with care – you run the risk of receiving substandard products, or not receiving them in time.

“In general, we’d urge people to be wary there will be scammers out there looking for ways to capitalise on the excitement of the Games and designing offers aimed at encouraging you to part with your money – and in some cases it will be money for nothing.”

For more about how you can watch Orkney 2025 events and where you can pick up official merchandise, and where you can follow their official social media, visit the official website www.orkney2025.com

Orkney Island Games 2025 BBC Radio Orkney The Orcadian

03/07/2025

If someone you know is getting Attendance Allowance from the DWP, they don't have to do anything as their award will gradually transfer to Social Security Scotland's Pension Age Disability Payment.

Transfers won't happen for everyone at the same time and will take until the end of 2025 to move everyone’s benefit. We'll write to people to tell them that this is happening.

There will be no gaps in entitlement and people should continue to report any change of circumstances to DWP until the move is complete.

We are away to two Outreach visits next week! Wednesday 9th July. One advisor will be going to Rousay and another going ...
01/07/2025

We are away to two Outreach visits next week! Wednesday 9th July. One advisor will be going to Rousay and another going to Westray. Appointments need to be booked by Friday. See you there.

Please share
27/06/2025

Please share

Did you know we are in Rousay next week? Book an appointment with us to get free and confidential advice.
10/06/2025

Did you know we are in Rousay next week? Book an appointment with us to get free and confidential advice.

The ICJ service can help support anyone affected by cancer, with their non clinical needs.
10/06/2025

The ICJ service can help support anyone affected by cancer, with their non clinical needs.

28/05/2025

When you apply for a benefit or report a change in circumstances, we may ask you to send in some documents.

You can upload your documents online including photos, screenshots or scans of originals.

Find out more and upload your documents at bit.ly/Uploadingdocuments

27/05/2025

Our 5 family payments help people who get tax credits or other qualifying benefits to manage the costs of raising a family. Our payments can spend on anything you need for example, trips away, extra treats or new clothes!

👪🏻 Scottish Child Payment: over £100 every four weeks that you can get for every child you look after who's under 16 years of age

🍼 Best Start Grant Pregnancy and Baby Payment: £767.50 for your first child then £383.75 for any child that comes after your first

🧸 Best Start Grant Early Learning Payment: £319.80 payment when your child is between 2 years old and 3 years and 6 months old

📚 Best Start Grant School Age Payment: £319.80 when your child is first old enough to start primary school

🍎 Best Start Foods: a prepaid card to buy healthy food during pregnancy until your kids reach the age of 3

Find out more: bit.ly/fivefamilypayments

Address

Anchor Buildings, 6 Bridge Street
Kirkwall
KW151HR

Opening Hours

Monday 10am - 2pm
Tuesday 10am - 2pm
Wednesday 10am - 2pm
Thursday 10am - 2pm
Friday 10am - 2pm

Telephone

+441856875266

Website

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