Orkney Citizens Advice Bureau

07/04/2026

Our Westray Outreach has been cancelled this month. We can still do phone or Teams appointments and we will be back to Westray May 13th.

31/03/2026

On the 8th April, our Outreach teams will be in both Sanday and Westray. To book an appointment phone 01856 875266 or email bureau@orkneycab.casonline.org.uk
Make sure you mention Westray or Sanday when booking your appointment. Appointments need to be booked by Friday 3rd April.

05/03/2026

Our Outreach service is starting next month! Our dates are booked, please phone 01856 875266 or email bureau@orkneycab.casonline.org.uk to enquire. More information for each date will be posted nearer the time.

05/03/2026

To make an appointment please contact our Reception on 01856 875 266

27/02/2026

25/01/2026

Did you get Scottish Child Payment or Best Start Grant during pregnancy or when your child was under 3?

When you apply we check automatically if you are also eligible for Best Start Foods.

If you were eligible, you may have been sent a prepaid card.

The card is topped up every 4 weeks and accumulates if you don't spend it so please check your balance as you could have cash that you could put towards neeps and tatties for your Burns supper this weekend!

You can do this online, at a cash machine or over the phone.

If your card has been lost or damaged you can order a replacement by calling allpay on 0808 196 1687

18/01/2026

Sitting in the dark to save on energy costs this winter? 28% of people have chosen not to switch on lights in their home when it is dark.
If you relate to this - let’s chat about keeping you’re lights on this winter.
Visit our website to find out more 👉 cas.org.uk/worried

07/01/2026

Check you’re getting all the financial support you’re entitled to.

We provide 17 benefits to help people across Scotland, including financial support for families, carers and disabled people.

You may be entitled to payments such as:

✅Scottish Child Payment – £27.15 per week for every eligible child under 16
✅Carer Support Payment – up to £83.30 per week for unpaid carers
✅Disability Payments – up to £110.40 per week for those who need extra help

Check your eligibility today using a free online benefit calculator: https://bit.ly/BenefitCalculators

04/01/2026

Our office will be closed on Mon 5th Jan due to the snow. We will contact anyone who has an appointment to reschedule.

You can still call Reception on 01856 875 266 between 10am and 2pm.

23/12/2025

We are now closed! We open on Monday 5th January. You can visit https://www.cas.org.uk

23/12/2025

Due to the festive bank holidays, most benefit payments will be paid earlier. However, if you have not received your payment on the date expected, it will be processed as soon as possible.

Best Start Foods payments are not affected.

Find out more at: mygov.scot/bank-holiday-payment-dates