Crossley Street Surgery

21/07/2025

🚫 Missed Appointments – Please Help Us Help You! 🚫

This weekend we had a high number of missed appointments (DNAs), and we wanted to remind everyone how important it is to cancel in good time if you no longer need your slot.

⏰ Weekend appointments are a particularly valuable and limited resource, and they don’t take place at the surgery, which makes last-minute changes harder to manage. If you cancel with less than 24 hours’ notice for a Saturday appointment, it will be recorded as a DNA (Did Not Attend), as we’re not open as usual to reallocate the slot.

❗Every missed appointment is a missed opportunity for another patient who may really need that care.

✅ Please help us by:

➡️ Cancelling as early as possible if you can’t make it

➡️ Letting us know at least 24 hours in advance for weekend appointments

➡️ Calling during working hours to cancel if needed

➡️ Cancelling via your text message reminder (these are sent out 3 days before your appointment for Saturdays)

We really appreciate your support in helping us make the most of every appointment. Thank you! 💙

17/07/2025

Wheelchair Left Behind – Crossley Street Surgery

A lightweight “Escape Lite” transit wheelchair has been left in the waiting room at Crossley Street Surgery. It looks like it may have been accidentally left behind.

If this belongs to you or someone you know, please get in touch with the surgery reception or stop by to collect it.

Feel free to share this post to help it find its way back to the right person! 🙏

📍 Location: Crossley Street Surgery, Wetherby

13/07/2025

📣 Hospital Appointments – Important Information

We’ve noticed a recent increase in requests for our secretarial team to follow up on hospital referrals and appointments.

Just to clarify: once a referral is made, patients are given contact details for the hospital. These are the best and only contacts to use for any questions about appointments or waiting times - our team doesn’t have access to any extra or alternative information.

⏳ We also don’t have access to hospital waiting lists or appointment schedules beyond the information already available on our website via the hospitals themselves. We are unable to expedite appointments or influence referral waiting times unless your condition has significantly deteriorated since the point of your original referral.

✅ For updates, changes, or questions about your hospital appointment, please contact the hospital directly using the details provided with your referral.

Thank you for your understanding and helping us keep our phone lines open for those who need urgent medical advice.

11/07/2025

09/07/2025

🕰️ Why We Can’t Always See You If You Arrive Late – But You Might Wait If the GP Is Running Behind 🩺

We know it can feel frustrating if you arrive late and are asked to rebook - especially if you’ve had times when the GP was running behind. So we wanted to explain why there’s a difference.

When you book an appointment with our GPs, you are given a 10-minute time slot for this appointment. This is to ensure good availability and reduced waiting times for appointments, but also means that our GPs have time to give you the care you need.

When a patient arrives late, even by a few minutes, there often isn’t enough time left in the slot to safely and properly address their concerns. Trying to squeeze it in can affect care - both for that patient and for everyone after them.

💭 Imagine this: You arrive on time for your appointment. But another patient who was booked before you turns up late, and the GP agrees to see them. Now you’re stuck waiting even longer, even though you did everything right. Understandably, that would feel unfair - and that’s exactly what we try to avoid.
On the other hand, if the GP is running behind, it’s almost always because someone earlier needed more time - for example, they were really distressed, or the issue turned out to be more complex than expected.

➡️ You might have experienced this yourself: Maybe you once needed longer in your own appointment, and the GP stayed with you, even though it meant they’d run late or have to work through their break. We build in flexibility for situations like that because it’s about clinical need - not lateness.

🧠 So the difference really comes down to fairness and safety. We want every patient to get the time they genuinely need - but also to respect everyone else’s time too. That’s why we stick to a clear system for late arrivals, and why we really appreciate your understanding.

💬 Thanks for bearing with us - we know your time is valuable, and we’re always working to run as smoothly and fairly as possible.

07/07/2025

🧠 It's Alcohol Awareness Week! 🍷🚫
This week, we're joining the national effort to shine a light on the impact alcohol can have on our health, relationships, and wellbeing.

✅ Did you know?
Even small changes in your drinking habits can make a big difference to your sleep, mood, energy, and long-term health.

👩‍⚕️ As your local GP practice, we're here to support you. If you're concerned about your drinking, or just want to talk, book a confidential appointment with one of our healthcare professionals.

📅
💬 Let’s talk. Change starts with a conversation.

07/07/2025

🌟Patient Services and Data Administrator Required – Be the Face of Our Busy GP Surgery! 🌟

📍 Location: Crossley Street Surgery
🕒 Hours: Part time, 20-30 hours
💰 Salary: Competitive + NHS Pension

Are you a people person with a knack for multitasking? Do you thrive in fast-paced environments and love making a difference? If so, we want YOU to join our friendly and hardworking reception team at Crossley Street Surgery.

🏥 What You’ll Be Doing:
✔ Welcoming and assisting patients with a warm and professional approach
✔ Managing a busy reception desk, handling calls, emails, and appointments
✔ Supporting the clinical team with admin tasks to keep everything running smoothly
✔ Keeping patient information accurate, confidential, and up to date
✔ Undertaking a variety of administrative duties to assist the wider team.

🔎 What We’re Looking For:
✅ A friendly, approachable, and calm manner – even under pressure!
✅ Excellent communication and organisational skills
✅ Confidence with IT systems (training provided)
✅ Ability to multitask and work efficiently in a fast-paced setting
✅ Previous reception or customer service experience (healthcare experience is a bonus but not essential!)

🎁 What’s in It for You?
✨ A supportive and welcoming team environment
✨ Career development opportunities and on-the-job training
✨ NHS pension and other great benefits
✨ The chance to make a real impact on people’s lives every day

👩‍⚕️👨‍⚕️ If you’re ready for a rewarding role where no two days are the same, apply today!

📩 How to Apply: Send your CV and a short cover letter to crossleystreet.enquiries@nhs.net or apply via https://uk.indeed.com/viewjob?jk=156c70a9e784d7af&

Let’s work together to provide exceptional patient care! 💙

07/07/2025

We’re Now a Veteran-Accredited Practice! 🎖️
We’re proud to announce that our practice is now officially veteran-accredited — meaning we’re recognised for providing care that meets the unique needs of those who have served.
If you are a veteran, please let us know at your next visit. This helps us:
✅ Offer more personalised care
✅ Connect you with veteran-specific resources and support
✅ Ensure your service is acknowledged and respected in your healthcare journey
Your service matters — and so does your health.
Thank you for all you’ve done. We're honoured to care for you.

03/07/2025

☕ Coffee Afternoon for Carers & Veterans 🇬🇧
We’re inviting all carers and veterans to join us for a warm, welcoming afternoon of coffee, tea, biscuits, and conversation.
📅 Friday 4th July
🕒 2pm - 4pm
📍 St James Church Centre (Scout Hut)
Church Street
Wetherby
West Yorkshire LS22 6LP
Take a well-earned break, meet others who understand, and enjoy some time to relax and connect. Whether you're a full-time carer, a veteran, or both—you’re truly appreciated, and this event is for you. 💙

02/07/2025

TARGET DAY - THURSDAY 3rd JULY
Please note, we will be closed tomorrow afternoon for training.
If you are in need of any medical assistance after 12pm tomorrow, please contact NHS 111 via telephone or online for advice and guidance.
Day Lewis will be open from 2pm as normal after they close for lunch.
We will be open as usual on Friday.
Thank you for your patience

25/06/2025

25/06/2025

📢 Important update about weight loss medications

We've had a surge in requests following a recent BBC article claiming GPs can now prescribe weight loss medication for free on the NHS.

⚠️ This is not accurate.
In our area, these medications can only be prescribed by specialist services – not by your GP.

🎥 Watch this short video for a quick explanation:
https://www.youtube.com/shorts/xcRLyqfsJdM

📄 Want to know if you’re eligible for a referral to a weight management service?
Full criteria are available here:
https://www.crossleystreetsurgery.co.uk/weight-management.html