17/04/2026
Gooood Morning, so this is one for the fellow therapists...
What booking systems are you all using?
I'm in a predicament now because when I started using Fresha it was mostly free with some charges for extra features like promotion and text reminders.
NOW they've got me hooked in, they've started charging £14.95 a month as well as the text confirmations. Now the 20% fee for new clients that book through Fresha Marketplace (their advertising platform) is creeping in even for clients who are using what is provided by fresha as my free link.
Ive spoken to them today and how it works is, no matter whether someone has booked through word of mouth or seen me on socals or via the website if theyve EVER viewed me on Marketplace it will be traced and they will take a 20% cut of the cost of the treatment.
Thats a huge chunk and its really got my goat today. My demand avoidance has kicked in because I feel held over a barrel.
I stopped using sum up because using their QR codes for payment was FREE and then they snuck the charge from free to 2.6% !!!
I wont be part of the machine.
I understand that im basically paying 20% of what my charges are for a service but as I rank high on google I come up pretty high in the area anyway and I think this charge seems high.
Would it be cheaper to promote my business on google or even Facebook ads?
Just another addition to my to do list.
Please discuss?
And for my clients, you can ignore this. It wont affect my 5* Service to you 💗 Thank you always 💗