Alpine House Surgery

16/12/2025

15/12/2025

Surgery Christmas Opening Hours:

12/12/2025

Good morning, in light of the recent news regarding rising cases of flu, we would like to ask patients to consider wearing a mask for appointments at the surgery. This is not mandatory but helps us to protect everyone, including not having to cancel clinics due to staff illness, and allows us all to have a great Christmas! We sincerely thank you for your consideration ❤️

11/12/2025

Good afternoon,

Did you know…

Today we are supporting Christmas Jumper Day in support of The UK Sepsis Trust.

It’s not too late to donate! Pop down to the surgery and speak to a member of our reception team.

Wishing you all a wonderful run up to the big day! 🎅🏻🎄

13/11/2025

The Practice will be closed from 1pm today (Thursday 13th November) for essential staff training and updates. We will reopen at 8am tomorrow (Friday 14th November). If you require medical assistance between 1pm and 6.30pm please call 03003230671. If you require medical assistance out of hours - between 6.30pm and 8am, please call 111. If you have a life threatening condition or concern please call 999

11/11/2025

This morning we will be having a 2 minute silence in support of The Royal British Legion at 11am.

10/11/2025

Good morning,

Did you know…

This morning we have Emma, Carole, Rebekah & Sophie in reception.

Today we cleared our call queue by 8.25am 📞

Our average wait time this morning was 4.3 minutes and we answered 47 calls before 8.30am.

We hope the sun is helping you all get through the Monday feeling! ☀️

Your Reception Team 👋🏼

31/10/2025

Happy to support our local community 🥰

27/10/2025

Good morning,

This morning we have Rebekah, Julie, Emma and Amber in reception.

As winter is looming, the team are working hard to support our patients 🍁

Did you know…

We cleared our phone queue by 8.28am this morning.

Our average wait time this morning between 8am - 8.30am was 6 minutes.

We answered a staggering 53 calls by 8.30am this morning!

We hope you have a fantastic Monday.

Your Reception Team 👋🏼

23/10/2025

Good morning ,

Did you know…

Here at Alpine House we offer much needed blood test clinics 💉

For routine monitoring, we offer our patients an appointment in 6-8 weeks time. This could be 3 monthly monitoring, 6 monthly monitoring or annual monitoring.
This helps our clinicians to safely monitor medications and ongoing health conditions.

We also offer investigatory blood tests. This means you may be advised by one of our clinicians to have a blood test to investigate new health concerns you have raised to them.
In these circumstances, our reception team are guided by the clinicians to book an appointment within in the time scale they set.

Why do we work this way?

By booking routine monitoring in advance and ensuring we have availability to book more urgent tests where needed, we feel we can offer a safer service to our patients.

But don’t forget…

We are incredibly fortunate to have 3 great hospitals who offer blood tests for our patients within Leicestershire.

And, we are part of a PCN (Primary Care Network) meaning we can also offer you weekend appointments for blood tests in the Soar Valley Hub!

For more information about all of the above and how to book, please do not hesitate to contact our receptionist team.

We hope you have a wonderful day, minus the rain ☔️

13/10/2025

⚠️UPDATE ⚠️

Our systems are now up and running again.

We are still experiencing some issues with our phone lines. We hope to have this rectified as soon as we can.

Thank you again for your patience,

Alpine House Surgery.

13/10/2025

‼️ URGENT ‼️

Good morning all,

Due to technical issues, our systems are down.

We are currently working to fix the problem.

Please be aware, while we still aim to see patients today, we are experiencing delays.

If you contact reception, we can log your query but we have limited access to your notes.

We will update you when the issue is fixed.

Thank you for your patience,

Alpine House Surgery.