Alpine House Surgery

Alpine House Surgery NHS Healthcare
GP Practice

27/10/2025

Good morning,

This morning we have Rebekah, Julie, Emma and Amber in reception.

As winter is looming, the team are working hard to support our patients 🍁

Did you know…

We cleared our phone queue by 8.28am this morning.

Our average wait time this morning between 8am - 8.30am was 6 minutes.

We answered a staggering 53 calls by 8.30am this morning!

We hope you have a fantastic Monday.

Your Reception Team 👋🏼

23/10/2025

Good morning ,

Did you know…

Here at Alpine House we offer much needed blood test clinics 💉

For routine monitoring, we offer our patients an appointment in 6-8 weeks time. This could be 3 monthly monitoring, 6 monthly monitoring or annual monitoring.
This helps our clinicians to safely monitor medications and ongoing health conditions.

We also offer investigatory blood tests. This means you may be advised by one of our clinicians to have a blood test to investigate new health concerns you have raised to them.
In these circumstances, our reception team are guided by the clinicians to book an appointment within in the time scale they set.

Why do we work this way?

By booking routine monitoring in advance and ensuring we have availability to book more urgent tests where needed, we feel we can offer a safer service to our patients.

But don’t forget…

We are incredibly fortunate to have 3 great hospitals who offer blood tests for our patients within Leicestershire.

And, we are part of a PCN (Primary Care Network) meaning we can also offer you weekend appointments for blood tests in the Soar Valley Hub!

For more information about all of the above and how to book, please do not hesitate to contact our receptionist team.

We hope you have a wonderful day, minus the rain ☔️

13/10/2025

⚠️UPDATE ⚠️

Our systems are now up and running again.

We are still experiencing some issues with our phone lines. We hope to have this rectified as soon as we can.

Thank you again for your patience,

Alpine House Surgery.

13/10/2025

‼️ URGENT ‼️

Good morning all,

Due to technical issues, our systems are down.

We are currently working to fix the problem.

Please be aware, while we still aim to see patients today, we are experiencing delays.

If you contact reception, we can log your query but we have limited access to your notes.

We will update you when the issue is fixed.

Thank you for your patience,

Alpine House Surgery.

30/09/2025

Good afternoon,

Did you know…

Yesterday, we cleared our call queue by 8.32am! 📞

Our Reception Team answered 252 call throughout the day.

Our average waiting time yesterday was 3.1 minutes.

We hope you are enjoying the last day of September! 🍁

Your Reception Team.

22/09/2025

If you have a face-to-face appointment with us tomorrow (Tuesday 23rd September), please be aware that access to our car park will be very limited due to ongoing building works. Only our two designated disabled bays will be available for use.

16/09/2025

Good morning!

Today we have Sophie, Kayleigh and Rebekah on our reception desk ready to help you with your queries.

Did you know…

Between 8am - 8.30am today we answered 29 calls from our patients.

Our call queue was 0 at 8.20am this morning.

Our average waiting time this morning, between 8am - 8.30am, was 4.6 minutes.

We hope you have a wonderful day!

Your reception team 👋🏼

Please share
12/09/2025

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12/09/2025

A big thank you to all our patients who were in the building during our fire drill this morning, your patience and cooperation during our evacuation training test, was very much appreciated!

02/09/2025

With children heading back to school this week, it can be tricky deciding whether or not to keep your child at home if they are feeling unwell.

Follow this advice on when you should keep your child at home.

➡️ https://nhs.uk/live-well/is-my-child-too-ill-for-school

02/09/2025

We are now booking for Flu vaccination. Clinics will be available from Saturday 4th October 2025. Please call reception 01162169947 to book.
Eligible people aged over 65, or from 6 months to 64 and in a clinical risk group.

21/08/2025

NHS Cervical Screening (smear test) Results Change:

From September those who have a negative test result will be notified of this by an NHS app message. It will also appear as an NHS app notification. If the NHS App message isn’t read within 72 hours, a letter will be sent as a failsafe. Abnormal result letters will continue for the time being to be delivered by post.

Actions: Please
Download the NHS App and ensure the practice has your up to date contact details.

Alpine House 😀😀

Address

86 Rothley
Leicester
LE127JU

Opening Hours

Monday 8:15am - 6:30pm
Tuesday 8:15am - 6:30pm
Wednesday 8:15am - 6:30pm
Thursday 8:15am - 6:30pm
Friday 8:15am - 6:30pm

Telephone

+441162169947

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