Len Valley Practice

19/02/2026

Important Notice – IT Upgrade Today

Today between 12:30pm and 2:30pm, we’ll be having some essential network upgrade work carried out at Len Valley Practice as part of a Kent & Medway IT improvement programme.

During this time, our computers, phone lines and systems will be temporarily offline. This may cause some short delays to our services while the work is completed.

This upgrade is important to improve our IT infrastructure and future capacity. Thank you so much for your patience and understanding.

19/01/2026

IT system issues

We are experiencing IT system issues. This means we have limited access to patient records and clinics while IT are working to fix this.

If you have an appointment today, please still attend, but bear in mind we have limited access to your notes. If you have a telephone appointment today, this will still take place but may be a little delayed. There may also be a longer call queue than normal.

Thank you for your patience and kindness to our staff.

Online consultations can be switched off during this outage.

28/10/2025

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

28/10/2025

Dear Patients, we are aware of an increased number of patients not arriving at the correct practice for their appointment. Your reminder text will say either Lenham or Harrietsham. Please check your text. It will be at the GP or nurses discretion to still see you if you are late for your appointment because you arrived at the wrong practice.
Thank you for your understanding.

19/10/2025

Help keep your children healthy and ready for anything our handy guide for five to 11-year-olds.

17/10/2025

Good news our phone lines are back up and running!

Thank you so much for your patience and understanding while we worked with our provider to resolve the issue.

17/10/2025

Phone Lines Currently Down

We’re currently experiencing issues with our phone lines and are working with our provider to get them back up and running as soon as possible.

We’re really sorry for any inconvenience this may cause. In the meantime, if your query is non-urgent, please use our online form via the practice website.

Thank you for your patience and understanding while this is being resolved.

07/10/2025

Notice:
The practice will be closed today from 1:00 PM for mandatory staff training. We apologise for any inconvenience this may cause.

Online triage will also be unavailable from 1:00 PM today.

If you need medical assistance during this time, please visit a walk-in centre, call NHS 111, or in an emergency, dial 999.

The practice will reopen as usual tomorrow.

30/09/2025

Flu & COVID Vaccinations Available from 1st October

We’re now offering flu and COVID vaccinations to eligible patients at Len Valley Practice.

If you are eligible, you’ll receive a text invitation from us soon.
But if you already know you’re eligible, please don’t wait, call our reception team or pop into the surgery to book.

Protect yourself and those around you this winter, book your vaccination today.

23/09/2025

The Medicines & Healthcare products Regulatory Agency confirm that taking paracetamol during pregnancy remains safe and there is no evidence it causes autism in children.

Read more in their latest update.

➡️ https://www.gov.uk/government/news/mhra-confirms-taking-paracetamol-during-pregnancy-remains-safe-and-there-is-no-evidence-it-causes-autism-in-children

04/09/2025

Using the NHS App from 15th September

From Monday 15th September, you’ll be able to use the NHS App to submit your requests to Len Valley Medical Practice. This means you can send us your GP or admin queries quickly and securely, without needing to call or visit the surgery.

Following helpful feedback from one of our patients, we’re sharing this step-by-step guide on how to find and submit a request through the NHS App:
https://support.accurx.com/en/articles/6592599-patient-support-how-to-submit-a-request-to-your-gp-practice-using-the-nhs-app

We’ll also be adding this guide to our website so it’s easy to find whenever you need it.

Please remember:

One form = one problem/query.

If you can’t access the NHS App or online form, our reception team will be happy to complete the form for you over the phone or in person.

Thank you to our patients for your feedback, it helps us improve the way we communicate and support our community.

How to use submit a Patient Triage request via the NHS App if you are a patient

04/09/2025

New Easy Guide to Our Total Triage System

From 15th September, Len Valley Medical Practice will be moving to a new way of contacting us called Accurx Total Triage.

We know there’s a lot of information to take in, so we’ve put together an easy-to-read guide that explains exactly how the system will work, what you need to do, and what stays the same.

Important reminders, including that one triage form should be completed for one problem only.

If you have any questions, please call our reception team who will be happy to help.

Please help us spread the word by sharing this post with friends, family and neighbours so that everyone knows about the changes.

*Just to clarify the ‘within 3 days’ time frame: this does not mean you will always wait 3 days. Every request is clinically triaged. If a clinician identifies that you need to be seen the same day, we will arrange that. The three-day period mainly applies to administration requests or routine appointment requests that are not deemed clinically necessary to be dealt with on the same day.

The triage step is there to make sure the right people are seen at the right time, based on clinical need, so if your issue is more urgent, it will be prioritised.

However, please remember that we are not an urgent treatment centre and cannot offer emergency care.*