13/05/2025
Would you love to join our expanding team as our Operations Manager? Full details of the role:
Operations Manager (Fixed Term – with Potential for Permanent Role)
Location: Saxilby Physiotherapy & Well-being plus remote working
Hours: 2 days per week one of which must be face to face on Tuesdays or Wednesdays
Contract: 3-month fixed term with option to extend
Start Date: ASAP-ish (but we value the right fit over rushing it!)
Salary: Competitive based on experience
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About Us
We’re not your average physiotherapy and wellness clinic. We believe in movement as medicine, in community over competition, and in giving our clients the kind of care that helps them feel seen, heard, and truly helped. Our founder is a passionate clinician and educator with big vision, a huge heart and limitless passion.
We’ve built an incredible team of warm, motivated, skilled and passionate people – but as the business has grown, so has the complexity. The processes? A little wobbly. The systems? They’ve evolved through love, adrenaline and sugar! So now we need someone special to help us take things from brilliant but bursting to sustainable, scalable, and seriously slick.
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The Role
We're looking for a brilliant Operations Manager to jump in with both feet, roll up their sleeves, and get stuck in from the start.
You’ll spend 3 months digging into our operations with curiosity, compassion, and a good dose of humour. You’ll review what’s working, what’s not, and bring solutions to help us grow with less stress and more joy. If it's a fit for us both, we’re open to this role evolving into a long-term leadership position – with shared autonomy and plenty of space for your ideas.
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What You’ll Be Doing
• Mapping, improving and streamlining systems (admin, client journeys, clinical ops, bookings, comms)
• Creating clear, replicable processes (we love a good checklist!)
• Supporting staff development with training and structure
• Helping the founder move from plate-spinner to visionary leader
• Collaborating on strategy and taking ownership of key areas so we can grow without chaos
• Holding people (kindly!) accountable, including the boss herself!
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What We’re Looking For
• A heart-led, highly organised person who knows how to get stuff done
• It’s essential you have experience in operations (creating and implementing), admin management, preferably within healthcare or wellness sectors (bonus points for understanding clinics!)
• You need to be a fixer, a planner, a details-person, a systems-whisperer by nature
• With true warmth, humour, emotional intelligence and the ability to laugh at the challenges along the way
• We’re looking for someone who’s confident in taking initiative, but humble enough to ask questions
• With flexible thinking and strong boundaries – we move fast, but we don’t do burnout
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What You’ll Get from Us
• A genuinely caring and values-led team
• Freedom to bring your ideas to life and shape your role
• Opportunity to create real impact and build a business that’s helping people thrive
• Support for your own personal growth and wellbeing
• A role that could become permanent, with increased autonomy and strategic input
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How to Apply
Email Jenny Clarke at jenny.clarke@saxilbytherapy.co.uk with:
• A short cover letter (we value personality more than perfect grammar)
• Tell us one thing you’d fix, automate, or streamline in a typical physio clinic!
• Tell us what similar projects challenges you’ve taken on and what improvements you were able to achieve
• Your CV
We’ll be reviewing applications as they come in, so don’t wait too long to apply.
