24/06/2025
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We have further expanded the use of text messages for patient communication, allowing patients to quickly and easily access electronic letters about their care. The electronic letters offer significantly increased benefits for patients through a range of functions including:
👉A translation service with 116 written and 55 read out loud language options
👉Larger text
👉A screen masking function for a customised tine of the letter on screen
👉A picture dictionary with symbols, like a clock, for dementia patients.
👉Enhanced information to help patients get to their appointments, including instructions on finding clinics and integration with Google Maps.
👉Links to resources, providing more information about the appointment or procedure.
The text message service will be complimented by more traditional communications methods, ensuring no patient is excluded.
Find out more: https://ow.ly/aZku50W9T6x