24/05/2018
We strive to render excellent clinical care to you and the rest of our patients. With increasing demand and only limited availability of appointments to ensure we can be consistent with this approach, we have to introduce an Appointment Cancellation Policy that allows us to schedule appointments for all patients.
When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat another patient who needs our services.
Our policy is as follows:
We request that you please contact our clinic before 8am on the morning of your appointment to notify us that you cannot attend your scheduled appointment slot. Please call or message us on 07720892721 or email us at Clairebriggsphysio@outlook.com with your cancellation notification, this will allow us the opportunity to offer that appointment to another patient. If you contact us after 8am on the morning of your appointment 50% of the standard fee will be charged.
If you do cancel, the late notice cancellation fee will be removed if Claire Briggs Physiotherapy & Sports Injury Clinic is able to fill the allocated appointment slot. So it is in your interest (as well as ours) to give as much notice as possible of any appointment changes.
If a patient misses an appointment without contacting the clinic, this is considered a missed appointment and a full standard fee will be charged. If a patient accumulates a total of 3 missed appointments, the patient may not be rescheduled for future appointments until this outstanding amount has been paid in full and they will be required to pre-pay for any future appointments.
If you are claiming for treatment through your medical insurer they will not pay the cancellation charge and you will be liable for this payment.
If you arrive late for your appointment, we will do our best to deliver your full appointment slot time but please bear in mind this may not be possible and your full appointment fee will stand.
At any stage, if you fail to attend any appointments, all future appointments will be cancelled and you will be required to reschedule.
We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.