Rosedean House Surgery

05/05/2026

📢New Appointment System Coming 19th May: GP Triage

From Tuesday 19th May 2026, we will be introducing a new AI-powered system called GP Triage.

❓What does this mean for patients?
GP Triage is a an online request system that helps you contact the practice for both medical and administrative requests. It works in a very similar way to our current system, Accurx, and is quick and easy to use. Once you send your request, it is reviewed automatically using AI first. This helps save GP time and allows doctors to spend more time seeing patients. All requests are still overseen by our clinical team.

❓What happens next?
After submitting your request, the practice will review it and contact you with the next steps. This may be an appointment, advice, or directing you to the most appropriate service.

❓How do I use it?
When it goes live on the 19th May, you will be able to access the service through our website:
Visit: https://onemedicalgroup.co.uk/sur.../rosedean-house-surgery/
Click ‘Appointments’ → ‘Submit a request’
Select ‘Book an appointment’
Follow the steps and answer the questions about your problem
💻The system will be available during practice opening hours.
📞If you have access to the internet, please use our online system. If you're unable to use online services, please call us or speak to reception, and we can help you submit a request or submit one on your behalf.
If you are housebound, receiving palliative care or need additional support in accessing the surgery please identify yourself and your needs to our reception team so we can ensure you are supported in accessing our service.

Thank you for your continued support 🩵

01/05/2026

📣New Appointment System Launching 19th May: GP Triage

We’re introducing our new AI-assisted triage system on Tuesday 19th May 2026.
Please read below to find out more.

❓What is GP Triage?
An online system for medical and admin requests. Once submitted, requests are reviewed using AI and then overseen by our clinical team, helping us prioritise care and respond more efficiently.

If you need urgent medical attention:
📞Contact the surgery or call 111
📞For emergencies, call 999
If you cannot use online services, please contact reception and we will help you.
Thank you for your continued support💙

16/04/2026

16/04/2026

A gentle reminder we are closed from 1pm today for staff training.

15/04/2026

The whole practice will be closed for staff training on:
Thursday 16th April from 13:00
If you have any urgent medical concerns, please call 111 or if an emergency call 999.
You can also use Pharmacy First for certain mild conditions. Pharmacies can offer 5 day urgent supply of medicines.
We will not have any appointments available in the afternoon, we will only have urgent on the day appointments in the morning.

09/04/2026

April is Bowel Cancer Awareness Month!

Talk to your GP if you are experiencing any of the symptoms, they can provide an at-home testing kit that's easy to use.

The earlier it's spotted, the more treatable it's likely to be - screening saves lives!

Watch this video to find out more 👇

01/04/2026

Our phone lines are now back up and running. Thank you for your support and patience.

01/04/2026

We are experiencing some technical difficulty with our phone lines. They are currently being tested. Please bare with us while we get this rectified ASAP.

25/03/2026

We would just like to remind all patients TODAY is the last day of ordering your medicines to guarantee collection before Easter.

23/03/2026

Thank you for your understanding our systems are now up and running.

23/03/2026

We are currently experiencing a nationwide IT issue, this is affecting our clinical system and we have no access to any of our systems. Please bare with us, this is not the teams fault. The support team is trying to rectify this.