27/11/2025
We have new language and accessibility options for your appointment letters.
We want to make sure everyone can get their appointment information in a way that works for them.
You can now choose how you receive your letters through our Patient Engagement Portal – whether that’s in another language, in large print, on colour contrast paper, or in braille.
Six new languages now available: Bengali | Czech | Polish | Portuguese | Romanian | Spanish.
Patients can also:
🔹Choose their preferred large font size (16, 20, 24 or 28)
🔹Request yellow paper, or braille letters
🔹View appointment details safely and securely online, anytime
To change your preferences:
1. Log in to your Patient Engagement Portal
2. Select Profile, Update Your Communication Needs → Accessibility
3. Choose your preferred format or language
4. Tap Confirm to save your choices
If you receive a message from us, it will always come from:
📩 noreply.pep@lwh.nhs.uk or
📱 07507 313 433
🖱️ Watch our short video and find out more here:
https://tinyurl.com/AccessLWHPEP