24/04/2025
Very proud of our Emergency and Acute Medical teams, as well as all supporting teams for their work towards this great achievement 💚
Urgent and Emergency Care at the Royal Liverpool University Hospital has been rated Good by our regulators, the Care Quality Commission following an inspection in December, improving on its previous rating of Inadequate.
CQC inspectors highlighted how staff demonstrated kindness and compassion when delivering care and praised the culture of openness and collaboration within the service. Patient flow through the department and infection, prevention and control were highlighted as areas for improvement.
Natalie Hudson, Executive Managing Director of the Royal Liverpool University Hospital, said: “Our teams should be incredibly proud of this achievement, which reflects their hard work and commitment to providing the best care possible to our patients in what can be very challenging circumstances. To have their rating go from Inadequate to Good following an inspection which took place during a very busy winter should be commended and I am pleased the CQC has highlighted the care and compassion shown by our staff, as well as the supportive leadership of the service.
“Since this inspection took place we have improved our infection prevention and control performance and we will continue to focus on this area. We recognise there are still challenges around patient flow through the Emergency Department and admitting patients to wards more quickly, and we are working with our system partners to make further improvements and speed up the discharge of patients who no longer require hospital care.”
▶ Read more on our website here: https://www.uhliverpool.nhs.uk/about-us/our-stories/royals-urgent-and-emergency-care-service-rated-good-cqc