The VA Lounge

12/01/2023

02/01/2023

Happy New Year 🎊

11/08/2022

👉🏾 Dealing with complaints from clients and their NOK’s can often be a lengthy process especially when you don’t have a clear process flow to deal with them

Where do you begin? 👇🏾

#1 Acknowledge the complaint ASAP!
Ensure that your response time to any complaints received whether verbal or written is limited to assure the client that they are valued and if there will be a delay in responding to them, you let them know when they are likely to receive a response.

#2 investigate
Obtain the facts from the parties involved and review any documentation involved. Make sure that this process is done quickly as memories tend to fade and the details surrounding the complaint may not be as vivid as each day passes.

#3 Respond in person or in writing
If possible, a meeting should be arranged between management and the client/NOK where the outcome of the investigation and solutions are presented. A written response is essential whether or not a meeting is held in person which clearly shows the outcome and solutions to the complaint.

#4 Follow up
Following up with the client makes them feel seen and appreciated, and shows good faith on your behalf as a care provider. It can be done in person or in writing.

🤎 Our customer support service and team is well equipped and experienced to effectively handle any complaints that you may experience as a care provider 🤎

Drop us an email to get started with a customer support team 📧 info@thevalounge.org

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http:info@thevalounge.org

08/08/2022

‼️Keeping track of carer’s in the community including the clients they have seen, whether the calls/appointments have been covered on time and when they have completed their runs/shifts can be quite tricky especially with the additional duties that you may have as a manager.

So how do we efficiently keep track of these carer’s on their runs?

💡Communication! Communication! Communication!

👉🏾Effective communication channels enable care providers to thrive and deliver the best service possible to their clients, all while ensuring that all calls/appointments are fully covered by the assigned carer and any changes made are communicated to the client and their loved ones in a timely manner.

🤎The VA Lounge has a number of different communication channels and methods that we use in order to help you keep track of the carer’s and the timeliness of their appointments!

Are you ready to get started with your own remote customer support team? 👇🏾
Drop us an email on 📧 info@thevalounge.org

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04/08/2022

This goes to a time a couple of years ago when I had just started out as a virtual assistant for a health and social care company based in Northampton.

In less than 2 years I had built the remote team from one individual to a team of 4 highly skilled and well trained remote workers providing administrative and customer care support services to the company and enabling management to have more time to fulfill their personal and family needs.

The VA Lounge is here to extend our services to other care providers in the UK who have demanding administrative and customer support needs which will enable the managers to keep their focus on the needs of the client and carers and help their care business thrive in the industry.

Are you in need of a remote team that will take care of your customer support needs at an effective cost, send us a DM or reach out to us via email 👇
info@thevalounge.org

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http:info@thevalounge.org

04/08/2022

How hiring a remote team reduces your costs 👇👇

* Payment is only made for the hours worked
With a full time employee you and your company face the cost of a running salary for the regular working hours (9-5 on weekdays) and also additional costs such as payroll affiliated taxes, sick leave, benefits etc where as a remote team/worker is paid by the hour and according to the number of hours put into the work assigned to them.

* Saving on new hire costs
You’ll save the costs of recruiting the appropriate workers, background checks, interview panels and training costs. These expenses don’t apply when you outsource this work because all these costs have already been taken care of by us.

* Saving costs on hiring highly qualified personnel
Our remote team with their high levels of experience will know the most cost effective decisions to make, how to plan for your budgets and optimize your business strategies. You won’t have to worry about the high costs of training due to the vast experience level of our workers and our fees fully cover any additional regular training required.

Reach out to us on info@thevalounge.org or send us a DM to get started with your own remote team 🤎

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29/07/2022

Customer support is essential to providing a quality service in the healthcare industry 🤎

Great customer support ensures that all your client queries and complaints are resolved in a timely and satisfactory manner and ensure that communication between clients and care assistants is seamless 🤍

Are you ready to give your clients the best customer support possible? Drop us an email (info@thevalounge.org) for more information on our customer and administrative services 🤎

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29/07/2022

We provide a variety of services ranging from managing the phones to managing your social media accounts to resolving client queries 🤎

The VA Lounge exists to provide social care and healthcare companies with:
• Customer and administrative support
• Social media management services
• Business development services
• Recruitment services

Drop us an email on info@thevalounge.org to find out about our rates and for more information on what we can offer your company 🤍

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http:info@thevalounge.org

25/07/2022

We help you meet your company’s organizational needs by managing employee schedules, handling and generating required reports, managing online files, email management and so many other tasks that you and your company require 🤎

Drop us an email on va.connexion7@gmail.com to get your company the administrative support that it needs 🤍

25/07/2022

You don’t need be really busy to be productive!

Sometimes productivity means assigning yourself just a couple of tasks a day and seeing them through to completion 🤎

22/07/2022

We’re not just about getting through your daily or weekly to-do lists!

When you’re growing a business, administrative help is great, but it’s also essential to have a professional sounding board and we offer that at each stage of development that the company goes through 🤎

Are you ready to get started with us? DM us for more information on what we can do for you in business development 🤍

15/07/2022

15/07/2022