LineIn

22/11/2025

Just want to help, that's all.

WHY: Every day, GP practices face impossible choices. Too many patients. Too few appointments. Clinicians stretched to breaking point. Something has to change. 🚨

WHAT: Digitally-enabled triage is the answer NHS England is championing. It's not about replacing doctors—it's about deploying the right clinician at the right time. Paramedics and AHCPs handling first-contact assessment means GPs focus on complex cases that truly need them.

HOW: When a patient calls, our clinicians review their history, assess their symptoms, and determine the best pathway. Pharmacy referral? Self-care advice? GP appointment? Immediate management? Each decision is clinical, safe, and evidence-based.

The results: 45-50 cases per session. 40-50% resolved first contact. Practices reclaim capacity. Patients get faster answers. GPs protect their time. 💚

This is modern primary care. Join the transformation. 🏥✨

Explore our approach: https://normed.co.uk/clinical-triage/
Schedule a demo: https://calendar.app.google/SpfJemUBSA9qyFm77

25/07/2025

Do your patients know how to use the NHS App or Pharmacy First? LineIn helps educate patients, streamline digital workflows, and deliver care navigation that aligns with NHS guidelines.

Check out our latest blog for insights on how we can help:
https://linein.co.uk/our-work/preparing-for-nhs-digital-access-changes-what-gp-practices-need-to-know

18/07/2025

Digital demand is growing. Patient expectations are changing. Is your practice set up to respond effectively? LineIn helps you adapt to NHS changes with support that keeps your team focused and patients satisfied.

Explore our latest blog to see what this means for your practice: https://linein.co.uk/our-work/preparing-for-nhs-digital-access-changes-what-gp-practices-need-to-know

LineIn enables your practice to focus on patient care. LineIn will handle your inbound calls to your practice. Every call is handled by our professional clinical staff. We will streamline your healthcare and you will free up capacity for primary care.

08/07/2025

Managing rising patient demand, while short on time and staff? What if your team had reliable support to handle non-urgent queries and admin tasks? LineIn provides the tools and services to keep your practice running smoothly.

Read the full blog to learn how we can support your team

https://linein.co.uk/our-work/preparing-for-nhs-digital-access-changes-what-gp-practices-need-to-know

LineIn enables your practice to focus on patient care. LineIn will handle your inbound calls to your practice. Every call is handled by our professional clinical staff. We will streamline your healthcare and you will free up capacity for primary care.

04/07/2025

From October 2025, all GP practices in England must offer online consultation tools during core hours. Is your practice ready to manage this shift while still delivering great patient care? LineIn is here to help you meet NHS requirements, ease administrative pressure, and improve access.

Find out more in our latest blog https://linein.co.uk/our-work/preparing-for-nhs-digital-access-changes-what-gp-practices-need-to-know

13/06/2025

Let’s make it easier for patients to get the care they need and for GPs to focus on what matters most.

LineIn works with PCNs to improve access, reduce call pressure, and enhance patient satisfaction through smarter care navigation.

Read how: https://linein.co.uk/our-work/how-to-implement-care-navigation-in-a-primary-care-network-pcn

02/06/2025

Did you know that up to 60% of GP time can be spent on cases better suited to other roles?
LineIn’s care navigation helps route patients to pharmacists, physios, and other support, freeing up GPs for the patients who really need them.

Read how we do it: https://linein.co.uk/our-work/how-to-implement-care-navigation-in-a-primary-care-network-pcn

LineIn enables your practice to focus on patient care. LineIn will handle your inbound calls to your practice. Every call is handled by our professional clinical staff. We will streamline your healthcare and you will free up capacity for primary care.

28/05/2025

Too many GP appointments are being taken up by minor or non-urgent cases. We can help change that.

With LineIn’s call handling and triage support, patients are guided to the best care option the first time.

- Faster access
- Better use of local services
- Less pressure on GP teams

Learn more: https://linein.co.uk/our-work/how-to-implement-care-navigation-in-a-primary-care-network-pcn

19/05/2025

How can your PCN improve access and reduce pressure on GPs?

LineIn's care navigation service helps:
- Redirect patients to the right care
- Reduce unnecessary GP appointments
- Manage call volumes with trained advisors
- Support clinicians in focusing on complex cases

Learn more in our blog on implementing care navigation in PCNs:

https://linein.co.uk/our-work/how-to-implement-care-navigation-in-a-primary-care-network-pcn

22/04/2025

Guildowns Group Practice was struggling with long call wait times and inconsistent response rates. With 27,000 patients and six sites, managing calls effectively was a challenge, until LineIn stepped in.

-Centralised call handling
-Calls answered 16% faster
-Patient wait times reduced by 42%

Now, patient queries are resolved quickly, and staff can focus on care instead of call volume.

Read more here: https://linein.co.uk/our-work/case-studies

Need help managing your practice’s calls? Let’s talk!

11/04/2025

The 2024 Budget introduced wage and tax increases that will directly affect NHS services and primary care practices. Rising costs could mean:
- Increased financial strain on GP surgeries
- More pressure on administrative and frontline staff
- Potential cuts in patient services

Now more than ever, practices need efficient solutions to keep operations running smoothly.

Call-handling services can help reduce costs, improve patient access, and ease the burden on in-house staff.

Find out more in our latest blog: https://linein.co.uk/our-work/navigating-national-insurance-increases-and-the-impact-on-primary-care

How is your practice preparing for these changes? Let us know in the comments!