23/01/2026
Today it’s rotas, sickness, complaints, and last‑minute discharges and “can you just jump on a quick call?”.
Remember, You were never meant to control other people, events or circumstances.
Your power is in your Reaction to them..
Pause, prioritise the next 1–2 actions, communicate clearly with your team.
What’s the HARDEST situation to stay calm in, in your service right now?