23/04/2026
Please join us for this annual, free online event, which precedes the Therapeutic Relationships in Forensic and Adult Mental Health Settings Series beginning in October.
Marcus Evans will be in conversation with Jo Osimuwa and Rachel Gibbons, exploring how healthcare services can respond to complaints in ways that support learning without creating a culture of blame.
The discussion will look at the tensions within complaints processes—ensuring patients and families feel heard, while avoiding prolonged and harmful scrutiny of staff. It will also consider how distress, grief, and uncertainty shape complaints, and the importance of responses that are thoughtful, proportionate, and grounded in sound judgment.
Focusing on fairness, reflection, and accountability, the event highlights how services can support both patients and professionals while maintaining trust and effectiveness.
Find out more and book your place: https://psychoanalysis.org.uk/civicrm-event/1982