Hello Mums by Tembo Care

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Hello Mums by Tembo Care

Trusted Nursery Staff and Childcarers. Connecting Childcarers with Nurseries in London Temporary Bank Staff for your London nursery.

Why choose Hello Mums?
98% of bookings filled
Whether you book ahead or on the day, we are able to fill 98% of booking requests. Safer recruitment
Our operations team verifies and vets each childcarer joining our team to make sure they can provide you with a high standards of care. Book online, email us or call
You can call us between 6:30am - 9:00pm every day, send us an email or simply book a staff online via our platform 24/7. Academy
From safeguarding to management courses, our academy offers a variety of topics for you and your team free of charge. Speak to a Hello Mums director
Book a 15 minute call with Kate, our director, to discuss your needs and tell us more about your setting. Continuity
We aim to build up a small team of childcarers for your early years setting in order to provide you with continuity.

15/11/2025

11/11/2025

Have you read Kate's book? It's the perfect tool for planning for your Ofsted visit.

04/11/2025

📣 Nursery Managers! Do you need temporary staff for your setting?
We can help!
We recruit the perfect candidates for your setting ensuring you save on costs and time.
We offer temporary, short term and permanent staffing for private day nurseries, crèches, children’s centres, hospital day nurseries, after school clubs, montessori schools, preschools & many more.

Click here for more information 👉🏽 https://www.hellomums.co.uk/nursery-staff

31/10/2025

The Department for Education and Ofsted have released an updated Early Years Inspection Toolkit which provides comprehensive guidance on what inspectors will assess during visits to nurseries, childminders, and other early years providers from November, 2025 onwards.

Kate shares the key takeaways of the new toolkit in our latest blog
https://www.hellomums.co.uk/blog/The-New-Early-Years-Inspection-Toolkit-is-here!

21/10/2025

Kate volunteers with Age UK as part of their Digital Inclusions Programme a few times a month.
She is explaining in this video some of the interesting topics she covered with those who came in for support at Balham Library

18/10/2025

Our nursery clients have access to our Academy where you will find CPD courses for you and your staff to continue their learning.
All for free when you register with us!

13/10/2025

Kate had a very insightful 2 days in Birmingham visiting the Care Show & Retirement Living Show at the NEC.
Some of the talks she went to were:
• What is palliative care by Katie Costello
• Sustainable Growth Strategies
• Homecare registration: requirements of registration and our expectations
• Tom Surrey, director in The Department of Health & Social Care
• Lego Mini figure building with Ausmed
• How to prepare care staff for a CQC inspection
…. And so much more!

Care Show Retirement Living Show

09/10/2025

Kate shares her personal story and the foundations of where Tembo Care came from.
And also why Mini Lego figures are important to her family 💜

06/10/2025

A little update from us.

Address

86-90 Paul Street
London
EC2A4NE

Telephone

020 389 33336

Website

https://www.hellomums.co.uk/

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Our Story

The bit about our past and present

Hello Mums was founded in 2014 as a babysitter service, by two childcare professionals and an IT guru. We have spent years chatting about how we would like to change childcare, to make children happy when the parents are not around. We believe that the right childcarer can make a huge difference in a child's life and help them become a happy, independent individual. That is why we wanted to create a team where we knew each carer, to make sure we can provide a personal service to our clients and childcarers alike and that is why Hello Mums started as a babysitter service for parents. Over the past few years, we have expanded into the public sector to offer nursery staff and help for créches and private members clubs in London. It happened by accident when a nursery in SW18 approached us. To date, we have provided them with temp staff on thousands of occasions and our pool of nurseries have grown into the dozens. We are big enough as we have interviewed thousands of nursery staff and babysitters, but we are small enough to make sure we can provide you with a personal service. We know that there is nothing better than a qualified, experienced childcarer who gets stuck in as soon as she/he arrives and this is what we always aim to provide you with. And we know that each childcarer deserves to be respected and treated right as they are helping us to love, educate and care for the next generation. So whether you are looking for the perfect childcare position or in need of temporary members of staff for your Early Years Nursery setting we are here to help on your journey.

The bit about the people behind Hello Mums

Kate, Jeremy and Edina have known each other since 2009. Kate looks after our clients and all things related to marketing. Kate has worked with children for 15 years before becoming a mum in March 2016. She enjoys being part of the community and she is here to make sure you are happy with the service we provide! Edina is in charge of all of our childcarers. Not only has she worked with children for nearly 20 years, she also knows what nurseries and parents look for in a trustworthy childcare professional which makes her the perfect person to interview all our nursery nurses and babysitters face to face. Edina loves animals and her cute dog keeps us on our toes! Jeremy has worked in IT for longer than he would like to admit, so it was very obvious that he would become the IT guru at the Hello Mums Headquarters. Jeremy is responsible for the look and feel of the website and our mobile phone apps. When he is not working, Jeremy keeps himself busy looking after his own little one.

The bit about Our Values

Understanding

It is crucial for us to understand you. No matter if you are looking for a job or you run your own nursery or simply a parent looking for information about childcare - we want to know you and understand your requirements, so we can help you to the best of our knowledge.

Safeguarding

We make it a priority to safeguard both our clients and our carers.

If we receive reports of abuse or neglect in any situation, we will immediately report this to the next of kin, local authority or police, if necessary.

We insist that our carers only work in safe working environments.

We always promote mutual respect in any care placement.

We consistently ask for feedback on each and every one of our carers to maintain our high level of care.

Our childcarers are fully vetted in accordance with Safer Recruitment procedures

Agility

We provide a simple and easy to use platform where you can control your bookings, invoices, and all documents necessary for OFSTED inspection. We fill 99% of any bookings made in 2 or more days notice and over 75% of all emergency or last minute requests.

Communication

We are a friendly, small business and we want to know what you think. If you have a problem, a request or you simply need advice we are here to listen. Not only do we try and visit every nursery we work with, we are also in regular contact with all of our active childcare professionals. We believe that your feedback (good or bad) will help us to provide you with a better service. After all, happy children means happy parents and happy nurseries!

The bit about how we recruit and look after our childcare professionals We interview every nursery staff and babysitter ourselves face to face. We only work with childcare professionals over the age of 21 and as we have been working with children for over decades we know a thing or two when it comes to looking after little ones! Everyone wanting to join our team has to have an enhanced clean police check (DBS) as mandatory. When we meet the ladies (and gents) we also check for at least two childcare related work references. We work with many childcarers who have extensive baby experience and we also have many nursery nurses, teachers, maternity nurses, nannies and alike in our team of over 500 childcare professionals in London. We also have a regular “meet -up” where we come together with our lovely nursery staff and babysitters: we do bonuses and giveaways, but more importantly, it is really a time for all of us to just chat and connect. We believe that communication is key and we are always here to listen to your thoughts, questions and suggestions. The bit about how we work with our nurseries We believe that we can best provide you with the right care if you know us and we know you (and your setting). So whenever possible, one of us will come and meet you in the nursery, so you get to show us how you work - after all, each nursery does the same and yet you are all very different from one another! We want to make sure we know your dress code, the daily routine and basically anything that can help us to work together as efficiently as possible. Once you are registered with us, you can get in touch with us anytime via email or over the phone and we are here to listen and communicate with you regarding anything you might need help with.

Our childcare professionals are all interviewed by us in person, they come with outstanding childcare related references and for your piece of mind and ours they all have enhanced clean police checks and paediatric first aid certificated. Many of our carers are qualified, therefore we are able to provide nurseries with both temporary and permanent childcare solutions as well.

We are big enough as we have interviewed hundreds of childcarers (our selection process is really rather strict), but we are small enough to make sure we can provide you with a personal service. We know that there is nothing better than a qualified, experienced childcarer who gets stuck in as soon as she arrives and this is what we always aim to provide you with.

But most of all, we are here along the way, just an email or a phone call away.

Love, Kate