Phoenix Futures

Phoenix Futures Phoenix Futures is a charity and housing association providing services for people affected by substance use We expanded and opened more houses in the 1980s.

The UK's first 'Phoenix House' opened its doors in London in 1969, offering Therapeutic Community (TC) based residential rehabilitation. Throughout the 1970s the Phoenix House TC programme adapted and modernised, becoming less rigid and adding Cognitive Behavioural Therapy (CBT) based group work to the programme. In the early 1990s, a large increase in funding for the substance use field focussed on HIV prevention. Many of the resulting services were harm reduction based. The first shift in approach came with the opening of the Fountain Project in 1994, an HIV/AIDS palliative care unit in South London. This service took clients on methadone prescriptions for the duration of their stay. From this point on the organisation began to embrace services for people who were trying to abstain, but were not quite at the point of actually achieving it. As these abstinence-oriented services expanded we won prison contracts where the goal of treatment was abstinence but the clients themselves were more ambivalent. As we developed more Tier 3 structured day services, commissioners increasingly asked us to add open access or Tier 2 elements to our provision. Initially, we embraced Tier 2 work that provided open access/entry points to the treatment system. With good services and strong local leadership we expanded into harm reduction. This has become the third stage of the organisation's evolution, so that we now deliver abstinence based, abstinence oriented and harm reduction services. We have always believed that people who use our services are individuals and that the recovery process for each person is different. We will use whatever interventions and models of service delivery help them along their personal path of recovery. As one of the most diverse substance use organisations in the UK we take pride in our ability to support changed lives from the street through to resettlement.

Trauma responsive services are our standard. We focus on emotional safety, trust, empowerment and choice. Trained staff ...
13/01/2026

Trauma responsive services are our standard. We focus on emotional safety, trust, empowerment and choice. Trained staff creating psychologically informed environments. Feedback processes place people in control and clear communication helps rebuild trust. Read the report here...

https://zurl.co/NNsuS

Improved care for women’s health is at the heart of our services. From enhanced breast‑feeding support and prioritising ...
06/01/2026

Improved care for women’s health is at the heart of our services. From enhanced breast‑feeding support and prioritising smear tests, to reviewing post‑natal care and offering bonding sessions, we work with local health partners to ensure women’s needs are recognised and supported.

https://zurl.co/7hMCK

Wishing all our friends, supporters and partners a very happy and healthy 2026 - from all of us at Phoenix Futures.
31/12/2025

Wishing all our friends, supporters and partners a very happy and healthy 2026 - from all of us at Phoenix Futures.

Wishing everyone a very merry Christmas! From all of us at Phoenix Futures ❄️A special thank you to the children at our ...
25/12/2025

Wishing everyone a very merry Christmas! From all of us at Phoenix Futures ❄️

A special thank you to the children at our National Specialist Family Service for designing this year's Christmas card 🎄

🎄  The team at Harper House recently hosted a Christmas Fayre. The children created handmade gifts and sold them to thei...
24/12/2025

🎄 The team at Harper House recently hosted a Christmas Fayre. The children created handmade gifts and sold them to their families, learning about the value of money while having lots of fun along the way. It was a lovely moment for the whole community to come together.

Together, the children raised around £150, which will be reinvested into festive activities over the next couple of weeks 🎁✨

This Christmas, we’re sharing Charlotte’s story,  a powerful example of how the right support can help families stay tog...
23/12/2025

This Christmas, we’re sharing Charlotte’s story, a powerful example of how the right support can help families stay together and move forward.

When Charlotte reached out for help, she was carrying deep fear and uncertainty about what it might mean for her and her child. That’s when she came to Harper House.

Over seven months, Charlotte received practical and emotional support that helped her rebuild stability for herself and her daughter. Staff worked alongside her to strengthen routines, rebuild trust, and focus on what mattered most: keeping them safe, supported and together.

Today, Charlotte continues to receive aftercare and is building a more secure home life. Charlotte’s story shows the difference family-focused support can make, especially at times when parents feel most afraid to ask for help. This Christmas will be her first with a renewed sense of safety, hope and belief in the future.

Read Charlotte's story here: https://zurl.co/TSHaO

Too often, the wider treatment system views parents individually, regardless of whether they have care of their children...
22/12/2025

Too often, the wider treatment system views parents individually, regardless of whether they have care of their children. We want to see parents recognised, valued and supported in their parental responsibilities and relationships. Read more in our Impact report here...

https://zurl.co/NjJch

In 2024 we set ourselves a clear objective: reduce the barrier to treatment faced by women. Too often, male dominated en...
16/12/2025

In 2024 we set ourselves a clear objective: reduce the barrier to treatment faced by women. Too often, male dominated environments have shaped services that fail to meet gender specific needs. Our impact report highlights this important issue, follow the link to read more.

https://zurl.co/XN0j0

This week’s National Plan to End Homelessness is a long-awaited step forward and one that gives real hope.The strategy r...
12/12/2025

This week’s National Plan to End Homelessness is a long-awaited step forward and one that gives real hope.

The strategy recognises what so many in our sector have known for years: we cannot end homelessness without dedicated funding, trauma-informed support, and the leadership of the voluntary and community sector.

At Phoenix Futures, we’ll continue to bring together our expertise in substance use treatment, homelessness and housing by expanding access to specialist residential treatment, building more intensive supported housing, and working side-by-side with partners.

Ending homelessness is ambitious, and it has to be. This plan gives us the mandate, the structure and the momentum to make real progress. Now it’s up to all of us to hold each other to that promise and keep pushing for change.

👉 Read Biggs, Phoenix Futures Chief Executive's full response on our website: https://zurl.co/y6Vfh

Today marks the final day of the 16 Days of Activism Against Gender-Based Violence, but the work doesn’t stop here.Women...
10/12/2025

Today marks the final day of the 16 Days of Activism Against Gender-Based Violence, but the work doesn’t stop here.

Women who experience domestic violence are far more likely to use alcohol and drugs as a way to cope with trauma. Research shows they are 15 times more likely to use alcohol and 9 times more likely to use drugs than women who haven’t experienced abuse.

This isn’t about “choice”, it’s about survival.

At Phoenix Futures, we see the strength behind those statistics every single day. Women finding safety. Rebuilding trust. Recovering on their own terms with compassion.

As the campaign closes, we’re reaffirming our commitment to creating spaces where women are believed, supported, and never defined by their trauma.

Visit our campaign page on our website 📄


09/12/2025
As part of the 16 Days of Activism against Gender-Based Violence, Tammy bravely sat down with us to share her experience...
09/12/2025

As part of the 16 Days of Activism against Gender-Based Violence, Tammy bravely sat down with us to share her experiences and the moments that led her to seek support from Ophelia House. Her courage and honesty shine a light on why specialist, trauma-informed services matter.

Watch Tammy’s story 👉 https://zurl.co/iurKO

Tammy bravely reflects on her journey through domestic violence and substance use, sharing how finding safety and support at Ophelia House became a turning p...

Address

68 Newington Causeway
London
SE16DF

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Our Story

The UK's first 'Phoenix House' opened its doors in London in 1969, offering Therapeutic Community (TC) based residential rehabilitation. Throughout the 1970s the Phoenix House TC programme adapted and modernised, becoming less rigid and adding Cognitive Behavioural Therapy (CBT) based group work to the programme. We expanded and opened more houses in the 1980s. In the early 1990s, a large increase in funding for the substance misuse field focussed on HIV prevention. Many of the resulting services were harm reduction-based. Phoenix House decided not to get involved in such activity as it contradicted the mission and competencies of the organisation. Our services were abstinence-based, for clients who wanted to be 'clean' and had stopped taking illegal drugs before they walked through the door. The first shift in approach came with the opening of the Fountain Project in 1994, an HIV/AIDS palliative care unit in South London. This service took clients on methadone prescriptions for the duration of their stay. From this point on the organisation began to embrace services for people who were trying to abstain, but were not quite at the point of actually achieving it. As these abstinence-oriented services expanded we won prison contracts where the goal of treatment was abstinence but the clients themselves were more ambivalent. As we developed more Tier 3 structured day services, commissioners increasingly asked us to add open access or Tier 2 elements to our provision. Initially, we embraced Tier 2 work that provided open access/entry points to the treatment system, whilst continuing to avoid 'classic' harm reduction activities such as needle exchange. With good services and strong local leadership, we expanded into harm reduction. This has become the third stage of the organisation's evolution, so that we now deliver abstinence-based, abstinence oriented and harm reduction services. We have always believed that our service users are individuals and that the recovery process for each person is different. We will use whatever interventions and models of service delivery help them along their personal path of recovery. As one of the most diverse substance misuse organisations in the UK, we take pride in our ability to support changed lives from the street through to resettlement.