Queen Elizabeth House

04/06/2025

At Greensleeves Care, our aim is simple: to help people feel good about care.

This involves delivering care that’s not only safe and effective – but kind, personal, and provided with dignity.

Today, we’re proud to share the results of our Customer Experience Report 2025, which reflects the voices of hundreds of residents, families, and professionals across our homes.

Highlights include:

🟢 99% of residents are satisfied with the help they receive from staff
🟢 95% of relatives say their loved ones are well cared for
🟢 97% of stakeholders would recommend the home to others

These results are more than just numbers – they’re a strong sign that our teams are making a real difference in people’s lives, every single day.

📄 Find out more: https://www.greensleeves.org.uk/greensleeves-cares-customer-feedback-reveals-high-satisfaction-in-care-delivered-with-dignity/


Alzheimer's Society Care England Care Quality Commission Dementia Carers Count

15/05/2025

Time to spend enhancing the artistic flow....
Residents at Queen Elizabeth House, BromleyBromley Borough spent the afternoon painting, enjoying the wonderful weather and each other's company

02/05/2025

𝐆𝐫𝐞𝐞𝐧𝐬𝐥𝐞𝐞𝐯𝐞𝐬 𝐂𝐚𝐫𝐞 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟓! 🎇🏆

Yesterday, we proudly came together for the annual 𝐆𝐫𝐞𝐞𝐧𝐬𝐥𝐞𝐞𝐯𝐞𝐬 𝐂𝐚𝐫𝐞 𝐀𝐰𝐚𝐫𝐝𝐬 — a special occasion to honour the outstanding dedication, compassion, and commitment of our incredible teams and volunteers.

These awards are more than just recognition, they celebrate the heart and soul of Greensleeves Care – our colleagues, who all play a vital role in supporting residents to thrive across our care communities. We are incredibly proud of the unwavering commitment they show every day to help people feel good about care.

Congratulations to all our winners, nominees, and remarkable colleagues. You truly are everyday heroes who make a significant impact on the lives of those we care for.🏆

Championing Social Care

28/01/2025

We had a fabulous Saturday at Queen Elizabeth House as we came together to celebrate The Big Warm Up!

The day was filled with joy and laughter as residents and families gathered to indulge in the delicious treats and the fantastic entertainment we organised.

Throughout the day, it was lovely to see our residents and their loved ones sharing jokes, swapping stories, and reminiscing about their most cherished memories.

A huge thank you to everyone who joined us and made the day so special!

14/11/2024

🌟 Our Latest Social Impact Report is Out! 🌟

We’re proud to be part of the Greensleeves Care family of not-for-profit care homes, and to share some amazing achievements from the past year. Our Social Impact Report highlights the strides we’ve made to deliver high-quality, person-centred care, support our dedicated team, and even reach beyond our walls to help families feel good about care.

Here’s a quick look at some of the highlights:

🌼 Quality Care: 96% of residents across our homes shared that they’re happy with their care. We’ve also started our journey to have all our homes Gold Standards Framework accredited for outstanding end-of-life support, so our residents feel fully supported at every stage.

🎖️ Celebrating Staff: We recognised 159 long-serving team members and introduced new support initiatives, like the “Menopause at Work” policy, ensuring everyone feels valued and supported.

🤝 Community Impact: This year, our “Keys to Open Minds” and “Warmth of Care” campaigns reached families across the UK, offering support and debunking myths about care homes.

♻️ Going Green: Greensleeves Care is working towards Net Zero, moving to renewable energy and improving recycling across all homes, with a boost from 49% to 74%!

We’re so grateful to everyone—residents, families, and colleagues—who help us make a difference every day. 💚

To explore the full report, go to https://online.flippingbook.com/view/686834635

This interactive flipbook is created with FlippingBook, a service for streaming PDFs online. No download, no waiting. Open and start reading right away!

12/11/2024

Today, we’re excited to reveal a refreshed brand for our home and the rest of the Greensleeves Care family.

The revised brand is designed with families and care-seekers at its heart. We listened to your feedback and refined our promise to be more than just a care provider—we’re a trusted partner who helps people feel good about care. 🌟

This is the start of our journey and the change will be gradual. We can’t wait for you to experience it as we roll out this updated brand across our channels.

Here’s to a brighter, more reassuring care journey for everyone!

26/07/2024

To celebrate the start of the , our homes took part in a relay challenge, passing on a trainer from one home to the next, all across England, to represent moving forward and in celebration of our fantastic ! Check out the video featuring all 28 homes.

19/07/2024

We're thrilled that our latest Customer Experience Report showed increased levels of satisfaction amongst our residents and their relatives. This year, the survey found 96% of residents are happy with the care we provide, up from 93% in the previous year. 98% of relatives reported the same, compared with 94% in the previous year.

Read the report in full: https://shorturl.at/fZpo1

19/07/2024

We're thrilled to be releasing our 2024 Customer Experience Report, which finds high levels of satisfaction of residents and relatives, as well as year-on-year increases in key areas.

Highlights this year include:

🥇 96% of residents and 98% of relatives are ‘happy’ with the care provided (up from the previous year’s scores of 93% and 94% respectively).

👋 99% of relatives say they are made to ‘feel welcome and involved’ in Greensleeves’ homes (up from 92% last year).

💙 95% of stakeholders and visiting professionals consider the organisation a ‘trustworthy provider’ and 98% find our homes comfortable (vs 85% last year.

👩‍⚕️ 97% relatives and friends found the home manager and senior team was ‘accessible’ and 90% of residents are ‘satisfied with staff availability’.

This annual touchpoint gives us insights from our residents, their families and friends, and visiting professionals from the NHS, social services and local authorities, which helps us celebrate the things we're doing well, and establish those all-important areas of improvement.

For more about the report, follow the link to our website: https://shorturl.at/QtgJ7

Or read it in full: https://online.flippingbook.com/view/543363990/

27/06/2024

This week is and the launch of our brand new campaign, !

As part of the campaign, we have created new resource – an easy guide to getting ‘care wise’ – which looks to support individuals and families to start thinking about care early on, so they can feel more confident and equipped to make decisions for themselves or their loved ones when the time comes. You can download the guide via our website: https://www.greensleeves.org.uk/n/get-care-wise/

Back in December, we carried out some research on over 1600 adults in England, including care-seekers, which found a quarter (26%) of us are having to make difficult decisions about care for an older relative or friend at the point of crisis and while feeling ‘lost and confused’.

The aim of is to spread the word that it's never too early to start thinking or talking about care options, and to help spread the message, residents and colleagues at our homes will be venturing out into their local communities to hand out the guides and start conversations about care.
To keep up with our homes during the campaign, you can follow the hashtag on social media, or look out for photos on our social media feeds!

11/05/2024

Art and class....The residents at Queen Elizabeth HouseBromley Borough spent the afternoon tapping into their creative side, revealing some beautiful expressions of art.

06/05/2024

Return to the Garden....Residents, relatives and staff Queen Elizabeth House@Bickley Bromley Borough have taken advantage of the change in the weather by spending the afternoon in garden. The time was made even more enjoyable with a visit from Alpacas, Batman and Levi! A wonderful time was had by all!