Wycliffe Medical Practice - Lutterworth

27/10/2025

Patient Services Adviser
Hours: 25 Hours (Part time)

We are looking for an additional Patients Services Adviser for a fixed term contact with the potential view to continue. We open 7:45am - 6:45pm each weekday. You will be required to work shifts that start or end at the above times. You must have experience in a customer care environment, ideally medical and have energy, enthusiasm and be self-motivated with excellent communication skills.

Practice Profile
We have modern, purpose built, premises in the South Leicestershire town of Lutterworth and a growing list size of 10850 patients and pride ourselves on providing a friendly, patient centred service.
· 10,850 patient list size
· SystmOne
· The GP team includes 4 partners and 5 Salaried GPs
· Our partners have varied interests and include an LPT board member.
· We also have a large team of clinical staff including 1 ANP, 4 Nurses, 2 HCAs and 2 Mental Health Practitioners.
· Experienced reception and administrational team.
· GP registrar training
· Medical Students (1st 3rd and 5th years)
· PCN Pharmacist Support
· High QOF achievement and Prevalence
· Opportunities to develop skills
· We are also part of a strong South Blaby and Lutterworth PCN.

We are advertising this role on the NHS Jobs website but also welcome direct application by covering letter and CV to:
Katherine Churcher/ Kay Hill
Practice Manager
Wycliffe Medical Practice
Gilmorton Road
Lutterworth
Leicestershire
LE17 4EB

The Closing Date: 24th November 2025

For an informal chat about this position, please call on 01455 553531. You can also find out more about us on our website www.wycliffemedicalpractice.nhs.uk

We look forward to hearing from you.

To provide high quality, caring and professional healthcare services, that are accessible to all, and inspire confidence in our patients and local community. What is Smart Triage? Patient Q&

20/10/2025

29/09/2025

Access to Appointments:

We have listened to patient feedback and recognise that access to appointments, including online booking is important to you. With the ever-growing demand within the NHS, we are continuously looking at ways we can increase capacity. To achieve this, and ensure patients are receiving the best possible care, we have opted to use the Rapid Health Triage tool which will allow us to maximise availability, and ensure patients are seeing the right clinician in the appropriate time frame. We will be coming out with more detailed information over the next few weeks, however, in the meantime, please ensure that all your contact details are up to date with the Practice including and most importantly your email address if you have one.

10/10/2024

As we come into winter, we are seeing a rise in Covid cases both in our patients and staff. The appropriate infection controls measures have been taken here at the surgery, including staff wearing masks. We would urge our patients to wear a mask when attending the surgery (regardless of whether you have Covid symptoms or not), in order to protect our more vulnerable patients visiting the surgery, and to keep our staff well, so we can continue to provide a fully staffed service through the winter months.
Thank you.

02/10/2024

Currently the practice is back up and running, however we haven’t got to the root cause of the problem so please bear with us. Thank you.

30/09/2024

Wycliffe medical practice - covid and flu vaccinations autumn 2024

The national programme starts on 3rd October 2024 . It is a slightly later start as the JCVI have suggested this to ensure maximum protection during the most at risk time of the year . This year the JCVI ( joint committee on vaccinations and immunisations ) has advised that the following groups are eligible for flu jabs
-aged 65 or older ( was 75 and over last year )
-have certain long-term health conditions
-are pregnant
-live in a care home
are the main carer for an older or disabled person, or receive a carer's allowance
-live with someone who has a weakened immune system eg someone having chemotherapy

So far 821 patients over 65 have booked in for their flu jab at the surgery and 364 patients under 65 have booked in .
At the time of planning these clinics we weren’t sure when the nationally ordered covid jabs would arrive and so for October the flu jabs will be generally given seperately to covid jabs .
We have flu clinics on every afternoon from 3rd October and also some evening clinics on a Tuesday evening during our extended access clinics
In terms of covid vaccines we are planning these on Saturday mornings 19th October , 26th October and 16th November and some Tuesday evenings . Depending on demand we have other dates potentially available .
Care home and housebound patients will be prioritised and should be vaccinated in the next 2-3 weeks .
This is from the BBC website today “Fewer people came forward for their flu vaccine last year and if the same happens again the UK could be in for a worse winter, health officials are warning.
There were at least 18,000 flu-related deaths over the last couple of years, despite being relatively mild flu seasons, according to the UK Health Security Agency (UKHSA).”
It goes on to say “Northern hemisphere nations, like the UK, look to southern hemisphere ones, like Australia, to predict what could be coming.
Australia's winter flu season looks to be ending and data reveals, that it was similar to recent ones.
Southern Africa and some countries in South America - Chile, Ecuador, and Uruguay - had high levels of flu though.”
If you have had a text message from us inviting you to book a jab you can do this by following the link on the message ( all vaccine appts available are shown if you do this ) . We will be sending out text messages to patients in the younger age group of over 65s (65-75) in coming days as we have initially focussed on those in the older age groups who are generally at higher risk .
Historically our uptake of flu and covid jabs in the older age group has been very high but , as is the case nationally, those younger than 65 but with long term health conditions making them eligible have been lower and we would particularly urge this group to be vaccinated this autumn .

12/09/2024

The Wycliffe Medical Practice will be closed from 1pm today (Thursday 12th September) for staff training.

If you require urgent medical assistance please call the usual surgery number – 01455 553531 - and you will be directed to medical cover.

In an emergency call 999.