Yalding Surgery

23/04/2026

🔧 IT Issues – Patient Update 🔧

We are currently experiencing IT issues, and unfortunately some of our computers are not working at the moment. Our IT team has been contacted and is working hard to resolve this as a priority.

Please be aware that our phone lines are also currently down; however, we are in the process of getting calls diverted as soon as possible.

We understand that these IT issues have been occurring more frequently and appreciate that this is frustrating. We kindly ask for your patience and understanding, as this situation is outside of our control.

Thank you for bearing with us — we will provide an update as soon as normal service resumes.

21/04/2026

💙 Thank You for Attending Our COVID Clinic 💙

A big thank you to everyone who joined us at Saturday’s COVID clinic. We really appreciate your patience and understanding — and to our team who worked incredibly hard throughout the day.

We’re aware that some people experienced longer waiting times. This was mainly due to a high number of patients arriving very early, sometimes up to an hour before their scheduled appointment, as well as some attendees arriving without an appointment. Unfortunately, this made it difficult to keep the clinic running as smoothly as planned.

Ahead of tomorrow’s clinic, we kindly ask everyone to attend at their allocated appointment time only, as this helps us keep things moving efficiently and reduces waiting for all.

Thank you again for your support and cooperation — we look forward to seeing you tomorrow 💙

20/04/2026

*Network Outage*

IT have confirmed there is a nationwide outage. Some systems have stopped working. Please bare with us whilst the issues get resolved. There is no current timeframe for a resolution but we will keep you updated. We appreciate your patience and apologise for any inconvenience.

16/04/2026

📢 Important Update for Our Patients

We would like to inform you of an upcoming change to how prescription requests from Field Pharmacy are managed.
Due to recent changes in how these requests are being sent to the surgery — without prior agreement — requests are now arriving sporadically by email throughout the day. This has made it increasingly difficult for our team to manage them safely alongside our daily clinical workload.

Previously, prescription requests were delivered in a single batch each morning, allowing us to process them efficiently and maintain patient safety. Unfortunately, the new system has led to delays and confusion, and we understand that this has affected some patients and care providers.

After careful consideration, from Monday 20th April, we will no longer be able to accept prescription requests from Field Pharmacy via email.

👉 Patients can continue to request prescriptions by:
- Using the NHS App
- Submitting a written request directly to the surgery
- Asking their pharmacy to provide requests via the previous delivery method

We are very sorry that this situation has arisen and for any inconvenience or frustration it may have caused. Our priority remains to provide a safe, reliable, and efficient service for our patients.

Thank you for your understanding and continued support 💙

16/04/2026

Important Update for Dispensary Patients 💊

From 15 April 2026, Income Support and Income‑based Jobseeker’s Allowance (JSA) will no longer entitle patients to free NHS prescriptions.

✅ Prescriptions dispensed on or before 14 April 2026 may still be exempt
✅ Income‑related Employment and Support Allowance (ESA) is not affected
ℹ️ Universal Credit does not automatically mean free prescriptions – eligibility depends on your assessment or another exemption

If you’re unsure about your entitlement, please speak to our dispensary team or check via the NHS Business Services Authority 🙋‍♀️

Thank you for your understanding 💙

Income Support and Income-based Jobseeker’s Allowance are to be abolished by the Department for Work and Pension (DWP) from 1 April 2026. Some payments will continue to be made for a two-week run-on period to provide transitional protection, which means that people may continue to claim exemption ...

16/04/2026

Dispensary Closure Notice for Patients
Please note that the dispensary will be closing at 5:00pm on Monday 20th April.
We apologise for any inconvenience this may cause and thank you for your understanding.

09/04/2026

*Important Notice – Prescription Collection*

We currently have a high volume of uncollected medications.

Prescriptions are available for collection 5 working days after ordering. If it has been more than 5 working days since you put your request in, please come to the surgery to collect your medication.

Thank you for your understanding.

02/04/2026

✅ Update: New Blood Test Results Process Now in Effect

Thank you for your patience while we moved over to our new system for sharing blood test results. This update is to let you know that the changes are now fully in place.

🔔 What this means for you:
• We no longer send text messages for normal blood test results.
Normal results don’t require any action, so you will not be contacted.

• You can view your results quickly and easily on the NHS App once they’ve been reviewed by a clinician.
If you’re not yet set up for online services, you can register here 👇
https://www.yaldingdoctors.nhs.uk/form-application-for-online-access

• If you prefer, you can still call the surgery after 2pm to ask about your results 📞

• If any results are abnormal or need a follow‑up, the surgery will always contact you.
This may be a message to your NHS App, a text, or a call from reception—depending on what the clinician advises.

Thank you for helping us improve the way we communicate your results and for supporting this transition.

19/03/2026

📣 Spring COVID-19 Vaccination Update

Booking links for the Spring COVID-19 vaccinations are being sent out today.

If you are eligible, you will receive your invite directly.

🌼 Who is eligible?
Patients aged 75 and over
Immunosuppressed patients 18 and over

📅 Clinic Dates:
Saturday 18th April (AM)
Wednesday 22nd April (PM)

🔗 Please note:
You will receive a direct booking link — there is no need to call reception.
These dates are being shared so you can provisionally pencil them in until you receive your booking link.

Thank you for your cooperation!

19/03/2026

📢 Meningitis B Outbreak – Who Can Get Antibiotics & Where to Collect Them

Following the recent MenB outbreak in Kent, UKHSA has confirmed who is eligible for preventative antibiotics and where you can collect them.

✔️ Who is eligible for antibiotics?
Antibiotics are being offered to:
- Anyone who attended Club Chemistry in Canterbury on 5, 6, or 7 March.
- Close contacts of anyone who is confirmed or suspected to have meningitis.

📍 Where to collect antibiotics locally
UKHSA has set up several collection points:

Vicarage Lane Clinic, Ashford, TN23 1NJ
Thu 19 March: 8:30am–7:30pm

Senate Building, University of Kent, CT2 7NZ
Open daily 9am–5pm

Gate Clinic, Kent & Canterbury Hospital, CT1 3NG
Open daily 8:30am–8pm

Thanet Community Health Hub, Broadstairs, CT10 2WA
Open daily 8:30am–8pm (last patient 7:30pm)

Westgate Hall, Canterbury, CT1 2BT
Open daily 8:30am–7:30pm

For more information: https://www.kmhealthandcare.uk/meningitis-information?

Updates and information on the meningitis outbreak in the Canterbury area.

10/03/2026

UPDATE - the Surgery network is back up and running. Calls should now go through. Thank you for your patience and understanding.

*Network Outage*
Please be aware we are currently experiencing a nationwide network outage. Our IT systems and phones are currently not working. Please bare with us whilst we work to get the issue resolved.