Malmesbury Primary Care Centre

Malmesbury Primary Care Centre Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Malmesbury Primary Care Centre, Hospital, Priory Way, Malmesbury.

🚨 Urgent appointments – when you need care quicklyWe offer urgent appointments every day for symptoms that need medical ...
21/12/2025

🚨 Urgent appointments – when you need care quickly

We offer urgent appointments every day for symptoms that need medical attention within 24 hours to prevent harm or worsening of your condition 💙.

📞 What to expect
Urgent appointments usually start with a telephone call with a clinician, so we can understand your symptoms and help you as quickly as possible.

👩‍⚕️➡️🏥 Depending on your needs, you may:

Be given further advice over the phone
Be asked to attend the surgery
Be signposted to another clinician or service that is best placed to help you quickly

This helps make sure you receive the right care, at the right time, from the right professional ✅.

📞 How to book
Please call 01666 825825 to request an urgent appointment.

If you’re unsure whether your problem is urgent, our team will be happy to help guide you when you call 🤝🙂.

🎄 Christmas & New Year Opening Times 🎄As the festive season approaches, we would like to wish all our patients a very Me...
19/12/2025

🎄 Christmas & New Year Opening Times 🎄

As the festive season approaches, we would like to wish all our patients a very Merry Christmas and a Happy New Year.
Please take a moment to check our opening times over the Christmas and New Year period to help you plan any appointments or requests.

When we are closed, NHS 111 is available for urgent medical advice, and in an emergency please call 999.

Thank you for your continued support. We wish you a happy, healthy, and peaceful festive season. ✨

In our 2025 patient survey 📝, some of you told us you weren’t sure about the easiest way to make an appointment. Booking...
19/12/2025

In our 2025 patient survey 📝, some of you told us you weren’t sure about the easiest way to make an appointment. Booking systems have changed over the years, and we’re here to help make things as simple and stress-free as possible for you 💙

To support you, we’ve created a dedicated page on our website 🌐 that clearly explains all the ways you can book an appointment. If online booking isn’t for you, that’s absolutely fine — you can still contact us by phone 📞.

🗓 Booking by phone
You can book routine appointments a few weeks in advance with the GP of your choice by calling us between 8:00am and 6:00pm, Monday to Friday (excluding bank holidays).

💡 Helpful tip:
If you’re able to, try calling later in the day when our phone lines are usually quieter — this can help you avoid waiting in a call queue ⏰🙂.

🏥 Booking in person
If you’re visiting the surgery for an appointment, you can also book directly with a friendly member of our Patient Adviser team at the front desk 🤝.

If you ever need help choosing the best option for you, our team is always happy to support you 🌟

https://malmesburypcc.nhs.uk/services/appointments/how-to-book-appointments

In our 2025 patient survey 📝, some patients told us they were unsure about the best way to make an appointment. We under...
17/12/2025

In our 2025 patient survey 📝, some patients told us they were unsure about the best way to make an appointment. We understand that appointment systems have changed over recent years, and we want to make things as clear and simple as possible💙

To help, we now have a dedicated page on our website 🌐 that explains all the ways you can book an appointment

Many of our patients choose to book online using PATCHS 💻📱 — a quick and convenient way to contact us:
✓ Send your request at a time that suits you, between 6:00am and 6:30pm, Monday to Friday ⏰
✓ Let us know if you have a preferred GP 👩‍⚕️👨‍⚕️
✓ Pre-book an appointment for a time that works best for you 📅

If you need any help or would prefer to call us or come to the reception desk to book, our friendly team is always happy to support you 🤝🙂

https://tinyurl.com/3tzeanjp

Due to the current UKHSA influenza forecast, from Monday 8th December 2025, we politely request that patients consider w...
05/12/2025

Due to the current UKHSA influenza forecast, from Monday 8th December 2025, we politely request that patients consider wearing a mask if they attend the surgery with respiratory symptoms such as a cough or cold.

With many thanks for your consideration

🌟 We’re always looking for ways to make your appointments feel more relaxed and patient-focused.You might notice that so...
03/12/2025

🌟 We’re always looking for ways to make your appointments feel more relaxed and patient-focused.

You might notice that some of our clinicians are now using an AI medical scribe (like Heidi) to help with note-taking. This simply means the AI types up the conversation as you chat, so your clinician can look at you — not the computer!

We were thrilled to hear at our PPG meeting last night that patients are really liking how clear and accurate the notes have been. So we wanted to share the good news! 💬✨

🔒 No recordings are kept — it’s just live transcription, and only the notes your clinician decides to save go into your medical record.

And of course… it’s completely your choice.
If you’d rather your clinician didn’t use AI during your appointment, just let them know — no problem at all! 😊

🌟 November Friends & Family Feedback – Thank You! 🌟A huge thank you to everyone who took the time to share feedback with...
02/12/2025

🌟 November Friends & Family Feedback – Thank You! 🌟

A huge thank you to everyone who took the time to share feedback with us in November. We’re thrilled that 95% of you rated your experience as ‘very good’ – your kind words mean so much to the whole team! 💙

🩺 A Little Note on Diabetic Appointments

To make sure your diabetic reviews run smoothly, please remember that you’ll need to have your blood and foot checks completed first - This helps us make sure your review appointment is as helpful and efficient as possible. 🌱

👩‍⚕️ Continuity of Care – We’re Improving!

We’ve also been asking whether you’re seeing the same GP for the same issue. Continuity really helps us provide safer, more personalised care. Here’s how we did:

October: 61% of you saw a GP you’d seen before
November: This increased to 66% 🎉

Thank you for working with us on this – it makes a big difference to your care.

💬 As always, we’re here to support you, listen to you, and continue improving based on your feedback.
Thank you for being part of our community at the practice. 💙

01/12/2025

We’re ready to listen again this year. Every hour, of every day.

Here on 116 123 💚

01/12/2025

We're asking relatives and friends not to visit patients in Great Western Hospital if you’ve experienced diarrhoea or vomiting within the last 48 hours, or have been in contact with anyone suffering from the symptoms.

To protect our patients and staff, please wait until you’ve been symptom free for 48 hours before visiting the hospital.🏥

You can also help to stop the spread of infections by washing your hands regularly.💦

🔗https://www.nhs.uk/symptoms/diarrhoea-and-vomiting/

01/12/2025

📣 Important Notice from Malmesbury Pharmacy

As we approach the festive period, we kindly urge all patients to request their repeat prescriptions in plenty of time.
Both the pharmacy and local GP surgeries will be extremely busy over the coming weeks, with fewer working days and increased demand.

By ordering early, you help us ensure that everyone receives their medication safely and promptly — allowing us all to enjoy a smooth and stress-free festive season.

🎄 Let’s support one another and enjoy the festive period together.

Thank you for your cooperation and understanding.

30/11/2025

In order to review the different services available to support people living with obesity across BSW, we would really value your feedback to ensure they meet the needs of patients and reflect recent developments.

https://bsw.icb.nhs.uk/weightmanagementsurvey/

21/11/2025

If you’re looking for something to do this weekend, there’s a lovely event waiting for you. On Saturday 22nd November, Chippenham Golf Club will be filled with stalls, friendly faces and the chance to support our charity. A perfect opportunity to grab a few Christmas gifts and enjoy a day out with family and friends 💚

Chippenham Golf Club

Address

Priory Way
Malmesbury
SN160

Telephone

+441666825825

Website

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