Whittaker Lane Medical Centre

12/06/2025

***** If you have an appointment at the surgery on Friday 13th June, please allow extra time for travelling & parking *****

Travel alert: 13, 14, 15 June 2025

Roads and public transport will be busier than usual on these dates due to a concert and the Parklife Festival at Heaton Park in Manchester.

Road closures and waiting restrictions will be in place.
If travelling, plan and allow more time.

Read more in the comments👇

14/05/2025

Today is National Receptionist’s Day!

At Whittaker Lane we’re so thankful to have an amazing team of admin staff & receptionists.
Their role is extremely varied & demanding and can be challenging & complex. A lot of the work they do is “behind the scenes” keeping the cogs of the surgery turning. They really are the glue which holds the practice together!

To highlight how tough the role can be, we’re sharing a short video produced by The Institute of General Practice Managers “The Call I Just Took” – it’s a small snapshot of some of the types of calls that our admin team deal with on a daily basis.

Thank you to all our admin staff for their hard work & dedication. We appreciate each & every one of them. They do an incredible job and we’re extremely grateful for everything they do!
Happy National Receptionists Day!

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the cli...

03/10/2024

Come along to our Walk-In Flu & Covid clinic! All eligible patients are welcome!

We are running an Open Clinic on Tuesday 8th October from 1pm to 6pm.
If you are eligible for a Flu and/or Covid vaccine, you can turn up and receive your vaccines.

No need to book, just turn up!

******Tuesday 8th October - 1pm to 6pm******

19/07/2024

Dear Patients,
As you may have heard there is a national problem with our EMIS online medical records system. This means we have very limited access to our patients records and cannot do any repeat prescriptions.
Please only contact us for any urgent or emergency queries.
If you are requesting a repeat prescription please contact NHS 111 as they can issue emergency repeat prescriptions.
Thank you for your understanding and we hope to be back up and running as soon as possible.
Many thanks,
Whittaker Lane Medical Centre

15/07/2024

*****IMPORTANT PATIENT INFORMATION*****

New Telephone System Install-Friday 26th July 2024

Due to patient feedback via various routes, we understand the difficulties patients are having with getting through to the practice and we have been looking at ways to alleviate these concerns.

Calls to the practice are now taking longer to triage and care navigate to the quickest and most appropriate Healthcare Professional which raises call waiting times.

We have listened to your feedback and would like to inform you of the solutions we have put in place……
• More call handlers
• New Telephone system
Where possible we try to maintain at least 3 call handlers during busy periods.

From Friday 26th July 2024, we will move to a new fully cloud based system, “Surgery Connect” (X-on) designed to make patients’ lives easier and get them the medical attention and advice they need quickly.

Line busy or call dropped previously? As all the calls are internet based rather than a traditional phone line, this should resolve any previous issues we had at our peak times!

No more waiting in a queue. New ‘callback’ feature will allow you to have the surgery to call you back when you reach the front of the call queue.

Operating system – You will have options to choose who you would like to speak to.
• General Enquiries
• Appointments
• Prescription clerk (11.30-12.30) *
• Secretaries (11.00 -12.00) *
• Results line (2.00 – 4.00) *
*Lines are open during set times to help you to speak to the staff member directly rather than waiting for reception to direct your call. Times may vary occasionally due to staff changes.

To ensure we make this transition to the new system as smooth as possible, on Friday 26th July surgery will be open for ‘Emergency on the day’ calls only.

We appreciate your patience during this transition period.
On behalf of Whittaker Lane Medical Centre.

28/06/2024

Our community garden is now well underway.
The next garden action day is Wednesday 3rd July 10.30am to 11.30am.
Everyone Welcome!

20/06/2024

Look out for WLMC featuring on the Channel4 news on Friday 21st June at 7pm!