Chorlton Family Practice

13/04/2026

📊 March at Chorlton Family Practice

We know access and communication matter to you, so we want to share a snapshot of what’s been happening in the practice over the past month 👇

📞 Calls & Access
• 8,559 inbound calls received
• Average call time: 2 minutes 32 seconds
• Average queue time: 3 minutes 41 seconds
• 438 missed calls
• 615 callbacks requested – 580 successfully completed

🏥 Appointments & Care
• 4,219 face-to-face appointments
• 1,639 telephone appointments
• 800 online consultations
• 119 home visits
• 10,286 total patient contacts (including admin support)

💊 Prescriptions & Pharmacy Support
• 6,862 prescriptions issued
• 3,311 patient contacts by our pharmacy team

📄 Behind the Scenes
• 5,562 documents processed
• 674 patient referrals made

⚠️ Did Not Attend (DNA) Appointments
• 283 appointments were missed

💬 What this means

We’re supporting over 22,500 patients and delivering over 10,000 interactions in just one month. Our team is working hard to provide care in a variety of ways—face-to-face, over the phone, and online—to meet different needs.

Missed appointments (DNAs) continue to have an impact on availability. If you can’t attend, please let us know so we can offer that slot to someone else who needs it.

🙏 Thank you for your continued patience and support—it really does make a difference.

03/03/2026

Happy March to all of our patients.

February 2026 – Practice Activity Summary

February remained a busy month across the practice, with demand continuing at expected winter levels. The registered list size increased slightly to 22,594 patients, reflecting steady population growth.

The practice received 8,009 inbound calls during the month. Call handling performance remained stable, with an average talk time of 2 minutes 35 seconds and an average queue time of 4 minutes 19 seconds. Missed calls reduced to 487, and of the 709 callbacks requested, 664 were completed successfully, demonstrating strong follow-through by the reception team.

Clinical activity remained high. There were 4,099 face-to-face appointments delivered alongside 1,291 telephone appointments and 697 online consultations. Home visiting activity was lower than previous peak winter months at 106 visits. DNA levels stood at 267, which continues to be monitored.

Total patient contacts, including administrative interactions, reached 9,625 for the month, highlighting sustained service pressure across both clinical and non-clinical teams.

Prescription workload remained significant, with 6,385 prescriptions issued. The pharmacy team recorded 3,149 patient contacts, reflecting their continued key role in managing medication queries and reviews. Referral activity remained steady at 635 patient referrals.

Administrative throughput also remained high, with 4,954 documents processed during February.

Overall, the data indicates continued high demand but stable performance across telephony, access and clinical delivery, with teams maintaining service levels despite ongoing workload pressures. Thank you for all of you that have left us amazing feedback and please be aware we have a PPG Patient Participation Group this Thursday 12.30 till 1.30 at the practice. All patients are welcome.

27/02/2026

Practice Closure for Staff Training

Chorlton Family Practice will be closed on Tuesday 25th March for essential staff training.

This training helps us continue to improve the quality, safety and efficiency of the care we provide to our patients.

If you need medical help while we are closed:

For urgent medical advice, please contact NHS 111

In a medical emergency, please call 999

We will reopen as normal the following working day.

Thank you for your understanding and support 💙

05/02/2026

🧠 Time to Talk Day – 5 February 2026

Today is Time to Talk Day, a national awareness day encouraging open conversations about mental health.

Talking about how we’re feeling isn’t always easy — but a simple conversation can make a real difference. Whether it’s checking in with a friend, speaking to a colleague, or reaching out to a healthcare professional, starting that conversation helps break stigma and reminds people they’re not alone.

Mental health is just as important as physical health. If you’ve been feeling low, anxious, overwhelmed, or simply not yourself, support is available.

💬 Talk to someone you trust
📞 Contact the practice if you would like support
🌐 Visit NHS Every Mind Matters for advice and self-help

National Support Numbers (UK)

📞 NHS 111 – Press 2 for the urgent mental health helpline (24/7)
📞 Samaritans – 116 123 (Free, 24/7)
📱 Text SHOUT to 85258 (Free 24/7 crisis text support)
📞 YoungMinds Parent Helpline – 0808 802 5544

If you or someone else is in immediate danger, please call 999.

Let’s keep the conversation going — not just today, but every day 💙

05/02/2026

January at Chorlton Family Practice 💙

January is always one of the busiest months in General Practice — and this year was no exception!

We are now caring for 22,576 patients, and in January alone our teams managed over 10,000 patient contacts. That includes appointments, prescriptions, referrals, phone calls and all the behind-the-scenes work that keeps the practice running safely and smoothly.

📞 We answered 8,483 calls, with average queue times just over 4 minutes, even during peak winter pressure.

🩺 Our clinical teams delivered:
• 4,213 face-to-face appointments
• 1,394 telephone appointments
• 702 online consultations
• 130 home visits

💊 Our pharmacy and admin teams processed:
• 6,855 prescriptions
• 630 referrals
• 5,772 documents
• And supported patients through 3,465 pharmacy contacts

We’re also really pleased that missed appointments (DNAs) reduced again in January — thank you to everyone who cancelled in advance if they couldn’t attend. It genuinely helps us offer those appointments to someone else who needs them.

A huge well done to our entire team for their dedication, professionalism and teamwork during such a demanding month. And most importantly, thank you to our patients for your patience, kindness and support — especially during busy winter periods.

We remain committed to improving access and delivering the right care, at the right time, from the right professional 💙

20/01/2026

Chorlton Family Practice – Notice
Please be advised that the practice will be closed from 12:30pm tomorrow for staff training.

If you require urgent medical advice while we are closed, please contact NHS 111.
In an emergency, please call 999.

The practice will reopen as normal on Thursday 22 January 2026.
Thank you for your understanding.

08/01/2026

Welcome to our new GP

We are pleased to welcome Dr Joe Amissah-Arthur, who has joined Chorlton Family Practice this week. Dr Amissah-Arthur will be seeing patients on Wednesdays, Thursdays, and Saturdays, helping to increase clinical capacity and improve access for our patients. An update for our patients – December service performance:

We want to share a brief update on how the practice has recently been performing and how we continue to improve access to our services.

In December, the practice supported over 22,500 registered patients and managed more than 10,000 patient contacts, including appointments, prescriptions, referrals, and administrative support. This was a very busy winter period, but we are pleased to report several positive improvements.

Patients experienced shorter waiting times on the phone, with calls being answered more quickly and significantly fewer missed calls compared to the previous month. Many concerns were dealt with more efficiently at first contact, reducing the need for callbacks.

Our clinical teams delivered a wide range of care, including face-to-face and telephone appointments, online consultations, and home visits, while our pharmacy team supported thousands of patients with medication queries and prescription requests. Behind the scenes, staff also processed a very high volume of clinical documents and referrals to ensure continuity and safety of care.

While demand remains high, particularly during winter, we are encouraged that access and responsiveness have improved. We continue to review how we work so that patients can contact us more easily and receive the right care, at the right time, from the right professional.

Thank you for your patience and understanding, and for continuing to work with us to use services appropriately.

24/12/2025

COVID & Flu Mobile Vaccination Clinics – Walk-In (Next 2 Weeks)

NHS Greater Manchester has confirmed the following mobile vaccination outreach dates over the next two weeks. These are walk-in sessions and are open to eligible adults aged 18+.

This is primarily a COVID-19 vaccination offer, but flu vaccines are also available at these sessions (provided by a pharmacy vaccination service).

Week 1

Monday 29 December
📍 Tesco Baguley, Altrincham Rd, Manchester M23 9TJ
⏰ 10:00–16:00

Tuesday 30 December
📍 Asda Eastlands (Sport City), Ashton New Rd, Manchester M11 4BD
⏰ 10:00–16:00

Friday 2 January
📍 Khanka Naqshbandia MMujaddadia, 181 Mauldeth Rd, Manchester M19 1BA
⏰ 12:00–18:00

Week 2

Tuesday 6 January
📍 Northenden Social Club, 408–412 Palatine Rd, Manchester M22 4JT
⏰ 10:00–16:00

Wednesday 7 January
📍 422 Community Hub, Stockport Rd, Manchester M12 4EX
⏰ 10:00–11:30
📍 The Aquarius Centre, 21 Eden Close, Manchester M15 6AX
⏰ 12:30–14:30

Friday 9 January
📍 Khanka Naqshbandia MMujaddadia, 181 Mauldeth Rd, Manchester M19 1BA
⏰ 12:00–18:00

📌 Locations and dates are updated regularly here:
https://gmintegratedcare.org.uk/covid-vaccine-walk-in-clinics/

If the vaccination van is in your area, please consider attending or sharing this information with friends or family who may be eligible.

With thanks, and wishing you a Merry Christmas and a Happy New Year.

Find a walk-in COVID-19 and flu vaccination clinic near you in Greater Manchester. No appointment needed - just turn up.

23/12/2025

Wishing all our patients a very Merry Christmas and a Happy New Year 🎄

We would like to thank you for your continued support throughout the year and wish you and your loved ones a peaceful and happy Christmas.

Please be aware that the practice will be closed on the following dates:

Thursday 25 December (Christmas Day)

Friday 26 December (Boxing Day)

Thursday 1 January (New Year’s Day)

In addition, the practice will be closed on the afternoon of Wednesday 21 January for essential practice training.

If you require medical advice while the practice is closed, please contact NHS 111 online or by phone. In an emergency, please call 999.

Thank you for your understanding. We wish you a safe, happy, and healthy festive season.

15/12/2025

05/12/2025

Patient Participation Group Meeting Update – December 2025

Thank you to all patients who attended our December PPG meeting. We had an excellent turnout and a productive discussion covering digital access, winter pressures, staffing updates and patient experience.

We shared progress since the August meeting, including three successful NHS App and PATCHS sign-up events, improvements to reception processes, and ongoing work to support patients who need help using digital tools. Feedback on PATCHS continues to be mixed, and your comments are helping us refine the system and support patients more effectively.

The practice remains very busy during the winter months, but we are working hard to maintain safe and timely access. Three new administrative staff have joined the team, and we have appointed a new GP, with nurse recruitment ongoing.

We have also updated our notice boards with seasonal health advice, vaccination information and self-care guidance, and a new staff photo board will soon be on display to help patients recognise members of the team.

Thank you again to all who contributed. Your feedback continues to shape improvements within the practice. Information about the next meeting will be shared early in the new year.

We are very keen to expand our Patient Participation Group and welcome more patients to join us. If you would like to become part of the PPG, please let us know by emailing gmicb-mh.chorltonfamilypractice@nhs.net
, submitting a PATCHS form, phoning the practice, or speaking to a member of the team in person. Your voice is important, and we would be delighted to have you involved.

05/12/2025

This week is Grief Awareness Week, and a chance to recognise how any type of loss can affect our wellbeing.

There’s no right or wrong way to feel — grief affects everyone differently.

If you're finding things difficult, there’s support that can help.

➡️ https://www.nhs.uk/mental-health/feelings-symptoms-behaviours/feelings-and-symptoms/grief-bereavement-loss/